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FAI rent-a-jet GmbH, member of FAI Aviation Group, is one of Europe's leading private jet charter companies and a trusted partner for worldwide ambulance and VIP passenger flights.

To reinforce our charter team, we are seeking one or more full-time employees in a position as

Flight Care Agent (m/f/d) for VIP Flights.

Responsibilities:

Providing telephone support for VIP clients before, during, and after the flight – including on-call availability outside regular office hours
Planning and coordination of individual customer requests – from VIP catering to ground transport
Customer-focused problem solving in the event of unexpected issues or schedule changes
Close communication and teamwork with the Charter and Operations teams
Maintenance and updating of relevant customer data

Requirements:

Completed commercial vocational training, ideally within the aviation, tourism, or hospitality sector
Professional experience in business aviation or VIP handling is an advantage
Friendly manner and strong service orientation
Organizational skills and the ability to remain composed in dynamic environments
Excellent command of English (spoken and written), additional languages are an advantage
Confident use of MS Office applications
Ability to work in a team and reliable way of working

What we offer:

A secure position in a challenging environment
30 days of holidays p.a.
Flexible working hours with the option of part-time mobile office
A 13th-month salary as a loyalty bonus, plus additional benefits
A modern working environment with free parking directly at Nuremberg Airport
A motivated, international team and a diverse range of tasks

We are looking forward to your application documents, including salary expectations and earliest availability:

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