17 beste Stellen als support microsoft 365 in home office – aktuell auf Personalsuche

Escalation Engineer (Tier 3 Support)
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- Azure
- Management-Erfahrung
- Windows
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IT-Allrounder / IT-Administrator – Entwicklung,Support,Homeoffice
mySolution Software & Consulting GmbH —Home Office
- Teilzeit
- Homeoffice
- Microsoft Excel
- Microsoft Office
- SQL
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Internal Support Engineer
Nerdio —Home Office
- Vollzeit
- Hybrides Arbeiten
- Azure
- Management-Erfahrung
- SharePoint
Direkt bewerben
IT-Administrator (m/w/d) – Vor-Ort-Service & Remote Support
Rewion GmbH —Home Office
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- Homeoffice
- Erfahrung in der IT
- Flexible Arbeitszeiten
Consultant Microsoft 365 (m/w/d)
IT-HAUS GmbH —Home Office
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- Vollzeit
- Homeoffice
- SharePoint
Direkt bewerben
IT Support Specialists - 100% remote, ASAP, 6+ months
wynwood tech LLC —Home Office
- Vollzeit
- Homeoffice
- Azure
- Microsoft Outlook
- Windows
Direkt bewerben
Customer Service Expert / Mitarbeiter (m/w/d) im Support
MODUS Consult GmbH —Home Office
- Online-Bewerbung
- Hybrides Arbeiten
- Informatik
- Kundenberatung
- ERP-Systeme
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Direkt bewerben
Business Central Administrator (m/w/d)
Dataciders GmbH —Home Office
- Homeoffice
- Informatik
- Englisch
- Weiterbildungsprogramme
Microsoft Dynamics 365 Business Central Developer (m/w)
RIB Software GmbH —Home Office
- Vollzeit
- Homeoffice
- Informatik
- Englisch
- Kostenbeteiligung am Arbeitsweg
- Mitarbeiter-Rabatt
11 Tage
ISO Partnerships Relationship Manager
U.S. Bank National Association —Home Office
- 90.695 € – 106.700 € pro Jahr
- Microsoft Excel
- Vertrieb
- Microsoft Office
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Customer Service Expert (m/w/d) CE/CRM
MODUS Consult GmbH —Home Office
- Online-Bewerbung
- Homeoffice
- CRM-Software
- Informatik
- Kundenberatung
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Direkt bewerben
Systems Engineer (all genders) Modern Workplace
DATAGROUP Stuttgart GmbH —Home Office
- Vollzeit
- Homeoffice
- Englisch
- Scripting
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Direkt bewerben
Strategic Account Executive - DACH
Nerdio —Home Office
- 200.000 € – 250.000 € pro Jahr
- Vollzeit
- Homeoffice
- Azure
- Vertrieb
- Führungserfahrung
Direkt bewerben
Solution Engineer DACH (m/w/d)
Delphi HRC —Home Office
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- Homeoffice
- Azure
- Informatik
- Englisch
- Aufstiegsmöglichkeiten
Direkt bewerben
D365 F&O Consultant (m/f/d)
TecAlliance —Home Office
- Vollzeit
- Homeoffice
- Bestandsmanagement
- Englisch
- Projektmanagement
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
3 Tage
Sales Assistant für SAP-Vertrieb (all genders)
DATAGROUP Enterprise Consulting GmbH —Home Office
- Vollzeit
- Homeoffice
- Microsoft Powerpoint
- Microsoft Word
- CRM-Software
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Direkt bewerben
Enterprise Sales Development Representative - EMEA
Nerdio —Home Office
- 60.000 € – 80.000 € pro Jahr
- Vollzeit
- Homeoffice
- CRM-Software
- Azure
- Vertrieb
Direkt bewerben
6 Tage

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Consultant Microsoft 365 (m/w/d)
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Wir suchen einen Consultant mit Schwerpunkt Microsoft 365, der unsere Kunden von der ersten Anforderung. Du hast Erfahrung im Microsoft-365-Umfeld und bereits…
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Escalation Engineer (Tier 3 Support)
Nerdio —Home Office
When the hardest problems land in Nerdio's support queue, the Escalation Engineer is who they land with. This is a Tier 3 role built for engineers who thrive on…
Direkt bewerben

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support microsoft 365 jobs near home office

Escalation Engineer (Tier 3 Support)

Nerdio -
Home Office

Direkt bewerben

Details zur Stelle

Vollzeit

Leistungen

Unbegrenzte Urlaubstage

Qualifikationen

Microsoft Windows Server
TCP
ITIL-Zertifizierung
Azure
Management-Erfahrung
Windows
Technischer Support
Windows Remote Desktop
Virtualisierung
Fernwartungssoftware
Scripting
DNS
VMWare
TCP/IP
SaaS
Citrix
PowerShell
Unterrichten
Intune

Vollständige Stellenbeschreibung

About Nerdio

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.

Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About The Role

When the hardest problems land in Nerdio's support queue, the Escalation Engineer is who they land with. This is a Tier 3 role built for engineers who thrive on deep investigation and tracing complex customer issues to their root cause and seeing them through to resolution.

You'll operate at the top of the support chain, partnering closely with Tier 1 and Tier 2 engineers and collaborating directly with Product and Engineering when issues demand it. Just as important as solving hard problems yourself is raising the floor for the whole team through mentorship, knowledge sharing, and making the next issue easier to close.

Key Responsibilities

Escalation Ownership & Resolution

Act as the final point of escalation for complex or high-impact customer issues
Take ownership of escalated tickets from investigation through resolution when required
Perform deep technical analysis to identify root cause and implement long-term solutions
Collaborate with Product and Engineering teams to investigate issues, file bug reports, and drive resolution

Collaboration & Communication

Demonstrate strong written and verbal communication skills, with the ability to clearly explain complex technical issues to both technical and non-technical audiences
Partner with Tier 1 and Tier 2 engineers to provide guidance, validation, and next steps on escalated issues
Participate in customer calls or screen sharing sessions when required to investigate or resolve issues

Mentorship & Enablement

Provide technical guidance to Tier 1 and Tier 2 engineers to help progress and resolve escalated tickets
When appropriate, return tickets to Tier 1 or Tier 2 with clear direction for resolution
Share knowledge and solutions to improve team capability and reduce repeat escalations
Act as a conduit between Support and Product/Engineering teams, ensuring clear and timely communication in both directions
Provide structured feedback to Product/Engineering on customer issues, bugs, and recurring patterns
Communicate updates, findings, and resolutions from Product/Engineering back to Support teams

Process, Quality & Problem Management

Operate within established escalation processes (T1 -> T2 -> T3) and ticket lifecycle expectations
Take ownership of Problem tickets, driving investigation, coordination, and resolution across Support, Product, and Engineering teams
Provide clear and consistent updates on Problem ticket progress to relevant stakeholders
Identify recurring issues or systemic gaps and contribute to continuous improvement efforts

Documentation & Knowledge Sharing

Produce clear and concise root cause analysis (RCA) documentation
Create and maintain internal knowledge base articles and troubleshooting documentation
Contribute to shared knowledge repositories, FAQs, and known issue tracking

Qualifications

Required

4+ years of experience in technical support or a similar engineering role
Strong troubleshooting and problem-solving skills in complex environments
Experience with Microsoft cloud technologies, including Azure, AVD, and Intune
Solid understanding of networking fundamentals (DNS, TCP/IP, firewalls)
Experience supporting Windows desktop environments (Windows 10/11, multi-session)
Strong written and verbal communication skills
Ability to work independently while collaborating across teams

Preferred Qualifications

Experience with Windows Server and Remote Desktop Services
Familiarity with virtualization technologies (VMware, Citrix, Hyper-V, Nutanix)
Experience with FSLogix and user profile/container management
Experience supporting SaaS or cloud-based platforms
Experience working in an MSP or high-volume support environment
Familiarity with scripting (PowerShell preferred)
Microsoft certifications (AZ-104, AZ-140, AZ-305, MD-102)
ITIL Foundation certification (or higher)

Success in Role

Consistently resolves complex escalations with clear identification of root cause
Reduces repeat issues through documentation, RCA, and knowledge sharing
Improves Tier 1 and Tier 2 effectiveness through guidance and mentorship
Effectively manages Problem tickets with visibility and cross-team alignment
Contributes to improved escalation processes and support quality

Mindset & Approach

Demonstrates strong ownership and accountability
Proactively identifies gaps and drives improvements
Balances technical depth with clear communication
Elevates team capability through teaching and knowledge sharing
Maintains a structured and methodical troubleshooting approach

Benefits and Incentives

Competitive Base and Incentive Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off, including your birthday off!
Collaborative Team Culture
Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this role is:
80,000 - 100,000 USD per year(United Kingdom)

Direkt bewerben

Erweiterte Suche

support microsoft 365 Jobs in home office

Escalation Engineer (Tier 3 Support)

IT-Allrounder / IT-Administrator – Entwicklung,Support,Homeoffice

Internal Support Engineer

IT-Administrator (m/w/d) – Vor-Ort-Service & Remote Support

Consultant Microsoft 365 (m/w/d)

IT Support Specialists - 100% remote, ASAP, 6+ months

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Business Central Administrator (m/w/d)

Microsoft Dynamics 365 Business Central Developer (m/w)

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Customer Service Expert (m/w/d) CE/CRM

Systems Engineer (all genders) Modern Workplace

Strategic Account Executive - DACH

Solution Engineer DACH (m/w/d)

D365 F&O Consultant (m/f/d)

Sales Assistant für SAP-Vertrieb (all genders)

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