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At Sephora, beauty is about feeling seen, valued, and empowered — individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56,000 employees in 35 countries and 851 in the DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world's most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare — and much more.
About the Role
Are you ready to take the next step in your leadership career? As a Store Manager Trainee at Sephora Frankfurt, you will embark on a structured 6-month development programme designed to fully prepare you for the role of Store Manager. Throughout this journey, you will gain comprehensive, hands-on experience across all key areas of store management — from People & Leadership and Commercial Performance to Client Experience and Operations.
You will excel and enjoy this position if you are ready to actively take on the following missions:
Your Responsibilities
People
- Support the management, development, and coaching of Assistant Managers and employees, including conducting career and employee appraisals
- Recording sick notes for your own team
- Participate in the induction of new employees and the organisation of training courses
- Contribute to the implementation of floor management
- Act as a role model in the Sephora Attitude and pass on the Sephora DNA
Actively participate in recruitment processes and recruitment strategies
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Commercial Performance
- Support full responsibility for achieving monthly and annual sales targets, including year-on-year sales growth
- Analyse key retail figures such as IPT, AVB, Conversion Rate and Market Shares and derive sales activities to continuously increase store performance
- Identify and develop sales potential
- Ensure flawless visual merchandising standards, including the timely implementation of updates and animations
- Ensure order and cleanliness on the sales floor
- Contribute to creating and communicating recaps and reports to internal interfaces
Support tracking and ensuring the profitability of the store
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Client Experience
- Ensure excellent Sephora customer service and team focus on the customer
- Evaluate customer feedback and derive measures to improve customer service
Ensure that we regularly surprise our customers
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Operations
- Support the creation of staff schedules and daily deployment plans, including floor zoning
- Assist in the implementation of inventories to ensure optimum availability of goods
- Participate in complete goods management — from receipt and proper storage to write-offs, returns and tester management
- Support the proper opening and closing of the store, including cash register closing
- Reporting and tracking of maintenance and merchandise issues
Ensure the store operates according to Sephora Audit rules
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Additional Tasks
- Participation in retail projects in cooperation with the Area Managers
- Foster a good relationship with our partners
Additional tasks related to the daily business
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Your KPIs
- Customer satisfaction & feedback
- Staff productivity & engagement
- Stock availability & replenishment efficiency
- Compliance with operational routines
- Turnover vs. targets
- Development of the category
- Control of retail key figures such as MS, IPT, AVB, CR & number of services
- Inventory on schedule
Sickness rate & employee turnover
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Do Not Hesitate to Apply if You Have...
Personal Skills
- Strong leadership and coaching skills
- Customer-focused and business-driven mindset
- Reliable, hands-on, and solution-oriented
- Excellent communication and delegation abilities
- Positive attitude and ability to inspire others
Structured work ethic
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Experience & Technical Skills
- Completed studies or completed training, ideally in retail
- Minimum 2–3 years of experience as a Store or Assistant Manager in retail, preferably in the beauty sector
- Enjoy dealing with customers and developing employees
- Analytical and commercial working methods
- Strong hands-on mentality and presence on the floor
- Basic knowledge of SAP and Excel an advantage
Good knowledge of English and German at native or near-native level
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Being LVMH
- Acts people-oriented
- Shows creativity and drives innovation
- Strives for excellence
Entrepreneurial spirit & mindset
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Global Competencies
- Drives Results — Makes good and timely decisions with a consistent commitment to meeting stretching objectives, operating with energy and passion for the collective good
- Strategic Vision — Sees ahead to future possibilities and translates them into breakthrough strategies
- Engages & Inspires — Creates a climate where people are motivated to do their best to help the organisation achieve its objectives
Here, You Will Find
- A community in which authenticity is embraced, and the strength of our differences fuels our collective spirit
- A culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
Work that brings fulfilment — from delighting clients every day to inspiring our industry at large, every action makes a difference
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Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
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