20 beste Stellen als customer success manager in feldkirchen, by – aktuell auf Personalsuche

Senior Customer Success manager
PTC Inc. —München
- Informatik
- CAD
- Master
Customer Success Manager (m/w/d) – Portfolio Tracker / FinTech
Isarvest GmbH —München
- Vollzeit
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Proliance —München
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Wemolo —München
- Online-Bewerbung
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DataGuard —München
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SimScale GmbH —München
- Homeoffice
- Bachelor
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Head of Partnerships & Alliances
Zift Solutions —München
- Vollzeit
- Vertrieb
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9 Tage
Customer Success Manager (m/w/d)
SoSafe —München
- Vollzeit
- Englisch
- Mitarbeiter-Rabatt
- Flexible Arbeitszeiten
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Darktrace —München
- Vollzeit
- Vertrieb
- Salesforce
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- Lebensversicherung
10 Tage
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Microsoft —München
- 71.400 € – 121.600 € pro Jahr
- Vollzeit
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10 Tage
Administration & HR Coordinator (m/f/d)
TAGEOS GmbH —Hallbergmoos
- 35.000 € – 40.000 € pro Jahr
- Teilzeit
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- Microsoft Office
- Bachelor
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13 Tage
Service Customer Success Manager (f/m/x) Germany & Italy
Smith & Nephew —München
- Vollzeit
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- Homeoffice-Möglichkeit
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Senior Enterprise Customer Success Manager (m/w/d)
SafeNow —München
- Hybrides Arbeiten
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- Weiterbildungsprogramme
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(Senior) Customer Success Manager (f/m/d)
Predium —München
- Vollzeit
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Junior Customer Success Manager (all genders)
Wemolo —München
- Online-Bewerbung
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Legora —München
- Vollzeit
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5 Tage
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MongoDB —München
- Hybrides Arbeiten
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F24 AG —München
- Vollzeit
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- Homeoffice-Möglichkeit

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Senior Customer Success manager

PTC Inc. -
München

Jetzt bewerben

Details zur Stelle

Qualifikationen

Informatik
CAD
Upselling
Master
Produktion
Wirtschaft
Account Management

Vollständige Stellenbeschreibung

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

As a Customer Success Manager (CSM) at PTC, you will play a critical role in being responsible for post-sale account management ensuring our customers achieve their desired outcomes while using PTC’s solutions. You will be responsible for driving customer satisfaction, retention, and growth by providing exceptional support, building strong relationships, and delivering value through PTC’s products and services.

Key Responsibilities:

Value Realization: Work with customers to define and track key performance indicators (KPIs) demonstrating the value of PTC solutions. Review customer progress regularly and provide insights and recommendations to maximize their return on investment.

Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders at customer organizations. Act as the primary point of contact for customers, promptly addressing their needs and concerns.

Customer Onboarding and Training: Guide new customers through onboarding, ensuring a smooth and successful implementation of PTC solutions. Conduct training sessions to educate customers on product features and best practices.

Customer Advocacy: Serve as the voice of the customer within PTC, advocating for their needs and requirements to internal teams. Collaborate with sales, product, and support teams to ensure customer satisfaction.

Proactive Support: Monitor customer health and proactively identify potential issues or opportunities for improvement. Provide timely and effective solutions to enhance the customer experience.

Renewals and Upsells: Drive customer renewals and identify opportunities for upselling additional products or services. Work closely with the sales team to expand customer accounts.

Customer Feedback and Improvement: Gather and analyze customer feedback to identify trends and areas for improvement. Share insights with the product team to influence product development and enhancements.

Reporting and Documentation: Maintain accurate and up-to-date records of customer interactions, activities, and progress. Prepare regular reports on customer health, satisfaction, and success metrics.

Qualifications:

Master’s degree in Business, Engineering, Computer Science, or a related field.

4+ years of experience in customer success, account management, or a related role, in the technology or software industry and with knowledge of PLM & CAD solutions

Strong Background in Account Management for Enterprise Software

Strong understanding of PTC’s products and services, or the ability to quickly learn and understand complex technical solutions.

Excellent communication and interpersonal skills, building and maintaining strong relationships with customers and internal teams.

Proven track record of driving customer satisfaction, retention, and growth.

Strong problem-solving skills and the ability to think strategically and analytically.

Self-motivated, proactive, and able to work independently and as part of a team.

Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.

Proficiency in CRM software and other customer success tools.

Proficiency in English and German, both written as spoken, is mandatory.

Preferred Qualifications:

Experience working with industrial or manufacturing customers.

Professional certifications in customer success or related fields.

#LI-DNI

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. ."

Jetzt bewerben

Erweiterte Suche

customer success manager Jobs in feldkirchen, by

Senior Customer Success manager

Customer Success Manager (m/w/d) – Portfolio Tracker / FinTech

(Junior) Customer Success Manager (m/w/d)

Senior Customer Success Manager DACH

Customer Success Manager (all genders)

Customer Success Manager

Customer Success Manager (m/f/d)

Customer Success Manager (m/f/d)

Head of Partnerships & Alliances

Customer Success Manager (m/w/d)

Customer Success Manager

Specialist Recruiter

Administration & HR Coordinator (m/f/d)

Service Customer Success Manager (f/m/x) Germany & Italy

Senior Enterprise Customer Success Manager (m/w/d)

(Senior) Customer Success Manager (f/m/d)

Junior Customer Success Manager (all genders)

Engagement Manager - DACH

Strategic Customer Success Manager

Customer Success Manager – Creolytix (all genders)

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in feldkirchen, by erhalten

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