Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Your Role
The Account Director, Global Sales HSF is responsible for increasing total account revenue and market share across assigned global accounts, including Corporate Travel and Meetings & Events. This role focuses on proactive selling, total account management, and long term, value based customer relationships across Regional and International Hyatt hotels. The position requires frequent travel to support account reviews, office visits, customer events, and hotel familiarization trips.
Your Responsibilities
- Proactively manage and grow a portfolio of global accounts to achieve revenue, market share, and quota objectives across Corporate, M&E, Luxury, Leisure, and Lifestyle segments.
- Qualify and re qualify accounts using the HSF account grading process, including evaluation of revenue potential, relationship strength, procurement policies, and account penetration.
- Identify, prospect, and develop new accounts within assigned European, African, and Middle Eastern markets to build a sustainable HSF pipeline.
- Develop and execute strategic account plans, including account mapping for Transient and MICE business, supported by internal analytics tools and insights.
- Manage global corporate RFP processes and convert Meetings & Events leads from end‑user accounts and third‑party partners.
- Partner with Revenue Management, HQ support teams, and regional sales stakeholders to support pricing strategies, account negotiations, and in‑market execution.
- Monitor monthly performance results, prepare reporting, and present outcomes to leadership while managing travel and operating expenses within budget guidelines.
- Represent all Hyatt brands professionally and act as a global sales subject matter expert for assigned accounts and segments.
- Demonstrate a commitment to Hyatt core values.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
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Your Qualifications & Experience
Proven ability to manage complex global accounts and develop long‑term, value‑based customer relationships
Strong analytical, organizational, and planning skills with the ability to perform under pressure and meet deadlines
Excellent communication, presentation, and negotiation skills
High level of initiative, accountability, and results orientation
Ability to operate effectively across cultures, regions, and business segments
Significant experience in proactive hotel sales, global account management, or event management
Demonstrated success in corporate travel and/or meetings & events sales environments
Experience working with international or regional hotel portfolios preferred
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint
- Experience working with CRM systems and sales analytics tools
- Familiarity with hospitality industry tools such as Envision, Cognos, Agency360, and similar platforms preferred
Bachelor’s degree or equivalent professional experience in hospitality, business, sales, or a related field
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How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer the following benefits:
- Annual allotment of complimentary stays at Hyatt hotels worldwide
- Attractive colleague, friends & family hotel rates globally
- Flexible work arrangements to support work–life balance
- Access to a wide range of learning and development opportunities through Hyatt’s myLearning platform
- Tuition reimbursement to support your continued education and long-term career growth
- Job ticket for public transport
- Company savings plans
- Electronic time tracking—no loss of overtime!
- Modern workplace in the heart of Mainz city center
- International team (colleagues from over 54 nations)
- Complimentary beverages (coffee specialties, tea, and water)
- Additional vacation day for special occasions
- Supplementary company health insurance
We Welcome You
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
