THE ROLE AND THE TEAM
The ZEOS Logistics department is responsible for all partner-facing multichannel Zalando Logistics Solutions. By unifying and collaborating these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfillment solution to meet our partners' needs and leverage common services to enable partner program growth.
As a Senior Product Designer at ZEOS, you will be responsible for customer-facing digital experiences for our ZEOS Logistics service offerings. Your joint mission is to empower fashion and lifestyle brands to expand their business and increase their profitability across multiple marketplaces and countries throughout Europe through ZEOS.
Using your excellent craft skills and seasoned experience, you will design 0 to 1 experiences that empower brands and retailers to steer their multi-channel logistics for their business from our ZEOS digital touchpoints. This is an important role that will help shape the vision for the user experiences for ZEOS, and requires strong foundational UX skills, exceptional stakeholder management, experience in workshop facilitation, and in crafting and evangelising design strategies and visions.
INCLUSIVE BY DESIGN
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
You'll work with cross-functional teams to deliver against the design vision and strategy for our B2B multichannel offering in ZEOS, delivering coherent experiences for our merchants and their end customers. You'll champion the CX vision with your team and stakeholders, and partner with them on how to make it real, scoped across sprints and quarters.
You'll generate multiple solutions to complex design challenges, evaluate which to pursue further, and leverage technology to improve experiences, ensuring your designs are technically feasible, scalable, accessible and compliant.
You'll apply strategic thinking to visualise and communicate ideas compellingly for senior business stakeholders, partners and customers. You'll contribute to problem definition through storyboards, press releases, and holistic customer journeys that product managers and other designers draw from.
WE'D LOVE TO MEET YOU IF
Collaboration: You work collaboratively with product managers, engineers, stakeholders and users to understand and define the key problems and desired experiences for solutions in a B2B context, owning the design thread from discovery through delivery.
Curiosity: You are curious about the industry, the merchants you serve, and the needs of their end customers, which allows you to creatively and empathetically solve their problems.
Craft: You have a deep understanding of the end-to-end iterative design process including how to develop and apply research, design thinking, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions across holistic customer journeys. Proficiency with current industry design and collaboration tools including Figma is a must. Experience working with prompting tools (e.g. Loveable, Claude , etc) as part of the design process is plus.
Storytelling: You bring not just users but also stakeholders and employees on a journey, enabling them to truly understand the end customer and vision and experience you are setting out to deliver, and the why behind your design decisions.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Nach der Prüfung werden unsere Recruiter*innen über eine offizielle Zalando E-Mail-Adresse (@zalando.de) Kontakt aufnehmen.
In einigen Fällen arbeiten wir auch mit einer Auswahl von Headhunter*innen und Agenturen zusammen, um bestimmte Positionen zu besetzen. Bitte beachte, dass weder Zalando noch unsere Rekrutierungspartner*innen irgendeine Art von Bezahlung verlangen, um sich für eine Stelle zu bewerben oder an einem Vorstellungsgespräch teilzunehmen.
