20 beste Stellen als data analyst in frankfurt am main, he – aktuell auf Personalsuche

Service Analyst
WallStreetDocs —Frankfurt am Main
- Vollzeit
- APIs
- Finanzdienstleistungen
Global (Senior) Business Analyst & Admin (m/f/d) - Salesforce (Customer Service)
Fresenius Kabi —Bad Homburg vor der Höhe
- Vollzeit
- CRM-Software
- Salesforce
- Englisch
(Associate) Consultant Business Intelligence & Data Analytics (m/w/d)
Capgemini Sogeti —Frankfurt am Main
- Online-Bewerbung
- Englisch
- SQL
- Mit Reiseanteil
5 Tage
(Junior) CRM & Sales Analyst (m/w/d)
Frankfurter Allgemeine Zeitung GmbH —Frankfurt am Main
- Vollzeit
- CRM-Software
- Azure
- Vertrieb
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Werkstudent Data Analyst (m/w/d)
ZweiDigital GmbH —Frankfurt am Main
- Hybrides Arbeiten
- Marketing
- Python
- Marketing
- Homeoffice-Möglichkeit
Direkt bewerben
Senior Data Engineer (m/w/d)
ainovi GmbH —Eschborn
- Vollzeit
- Homeoffice
- Azure
- Informatik
- SQL
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Lead / Senior Retail Data Analyst (m/w/d)
Cheil Germany GmbH —Eschborn
- Vollzeit
- Microsoft Excel
- Datenanalyse
- SQL
- Gleitzeit
- Employee Assistance Program
Direkt bewerben
Senior Specialist, POM Product Analyst
The Bank of New York Mellon Corporation —Frankfurt am Main
- Vollzeit
- Bachelor
- Agile
- Wirtschaft
Functional System Analyst
ZALARIS Deutschland GmbH —Frankfurt am Main
- APIs
- Künstliche Intelligenz
- Kommunikationsfähigkeit
- Weiterbildungsprogramme
- Empfehlungsprogramm
12 Tage
Analyst – M&A / Corporate Finance (m/f/d)
ox8 Corporate Finance GmbH —Frankfurt am Main
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Product Manager (m/f/d) – Financial Market Data
Solactive AG —Frankfurt am Main
- Vollzeit
- Informatik
- Agile
Direkt bewerben
Data Scientist / Analyst prüfungsnahe Beratung - Quants-Assurance (Financial Services) (w/m/d)
EY —Frankfurt am Main
Analyst (m/f/d), Valuation Services
Alvarez and Marsal —Frankfurt am Main
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
Bilingual Business Analyst
TechBiz Global GmbH —Bad Homburg vor der Höhe
- Vollzeit
- Homeoffice
- Bachelor
- Agile
- Wirtschaft
Direkt bewerben
Investment Analyst
Greystar Real Estate Partners LLC —Frankfurt am Main
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Forschungserfahrung
11 Tage
Business Analyst KI-Projekte und KI-Agenten (w|m|d)
BridgingIT GmbH —Frankfurt am Main
- 60.000 € – 78.000 € pro Jahr
- Vollzeit
- Englisch
- Machine Learning
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
Direkt bewerben
Senior Data Analyst Insurance (m/f/d)
Experian —Frankfurt am Main
- Vollzeit
- Hybrides Arbeiten
- Datenanalyse
- Englisch
- Machine Learning
Direkt bewerben
Senior Data Scientist (m/w/d)
Atos —Frankfurt am Main
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Analytics Lead (d/m/w) - ALMR (Anti Money Laundering Regulation)
Deutsche Bank —Frankfurt am Main
- Vollzeit
- Hybrides Arbeiten
- Doktorat
- Informatik
- Englisch
9 Tage
Junior Business Analyst – Öffentliche Verwaltung / Public Service (all genders)
Accenture —Kronberg
- Vollzeit
- Englisch
- Softwareentwicklung
- Weiterbildungsprogramme
- Aufstiegsmöglichkeiten

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data analyst jobs near frankfurt am main, he

Service Analyst

WallStreetDocs
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Jira
XML
Zendesk
APIs
Finanzdienstleistungen
JSON

Vollständige Stellenbeschreibung

Location: Flexible (London / Frankfurt)

Role Overview

We are looking for a Service Analyst in Germany to play a key role in elevating our IT support operations within a fast-paced fintech environment.

Key Responsibilities

Deliver high-quality Level 1 and Level 2 technical support to customers, including investment banks, ensuring timely and effective resolution of incidents and requests.
Act as the primary escalation point for complex, high-impact, or business-critical issues, driving them to resolution with urgency and accountability.
Serve as a senior technical reference for the team, providing guidance on troubleshooting, best practices, and effective customer communication.
Apply ITIL best practices across incident, problem, and request management to ensure consistent and efficient service delivery.
Perform root cause analysis (RCA) to identify underlying issues, proactively detect trends, and implement preventive measures.
Investigate and resolve technical issues involving APIs, system integrations, logs, and data formats such as XML and JSON.
Mentor and support junior analysts, enhancing their technical capabilities and improving first-contact resolution rates.
Identify gaps in processes, documentation, and tools, and lead continuous improvement initiatives to optimize support operations.
Collaborate closely with Engineering and Product teams to address recurring issues and improve system reliability and user experience.
Manage customer escalations with professionalism, ensuring clear communication and maintaining strong client relationships.

Essential Requirements

Strong experience in IT Support / Service Desk roles, with senior-level exposure in software or SaaS.
Demonstrated ability to work independently on complex investigations beyond basic L1 troubleshooting.
Strong knowledge of ITIL practices, including Incident, Problem, and Change Management (certification is a plus).
Experience with ITSM tools (e.g., Jira, Zendesk, or similar).
Practical experience troubleshooting APIs, integrations , and working with tools such as Postman .
Comfortable working with logs, system behaviour, and data formats (XML / JSON).
Strong analytical and problem-solving skills, with the ability to troubleshoot complex platform and integration issues.
Confident communicator, able to manage customer escalations calmly and professionally.
Fluent in German and English (written and spoken).

Desirable

Fintech or financial services experience.
Relevant certifications in IT Support, Networking, or Information Security (e.g., CompTIA, ITIL, or similar)
Experience leading or coordinating major incidents .

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

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Erweiterte Suche

data analyst Jobs in frankfurt am main, he

Service Analyst

Global (Senior) Business Analyst & Admin (m/f/d) - Salesforce (Customer Service)

(Associate) Consultant Business Intelligence & Data Analytics (m/w/d)

(Junior) CRM & Sales Analyst (m/w/d)

Werkstudent Data Analyst (m/w/d)

Senior Data Engineer (m/w/d)

Lead / Senior Retail Data Analyst (m/w/d)

Senior Specialist, POM Product Analyst

Functional System Analyst

Analyst – M&A / Corporate Finance (m/f/d)

Product Manager (m/f/d) – Financial Market Data

Data Scientist / Analyst prüfungsnahe Beratung - Quants-Assurance (Financial Services) (w/m/d)

Analyst (m/f/d), Valuation Services

Bilingual Business Analyst

Investment Analyst

Business Analyst KI-Projekte und KI-Agenten (w|m|d)

Senior Data Analyst Insurance (m/f/d)

Senior Data Scientist (m/w/d)

Analytics Lead (d/m/w) - ALMR (Anti Money Laundering Regulation)

Junior Business Analyst – Öffentliche Verwaltung / Public Service (all genders)

Ich möchte aktuelle Job-E-Mails für Stellen als data analyst in frankfurt am main, he erhalten

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