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Field Service Engineer (m-f-d)

Safran -
Hamburg

Jetzt bewerben

Details zur Stelle

Festanstellung | Vollzeit
vor 2 Tagen

Qualifikationen

Wartung
Englisch
Bachelor
SASS
OEM
Mechanikkenntnisse

Vollständige Stellenbeschreibung

Published 07.24.2026

Company : Safran Engineering Services Job field : Customer services and support Location : Hamburg , Germany Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Employees / Staff Spoken language(s) : English Fluent

# 2026-184783

Published 07.24.2026

Job Description

The FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. He or she represents the Original Engine Manufacturer (OEM), Safran AE, CFM, Powerjet or GE at Customer according to the Support contract signed between them.

Mission description:

Represents the OEM at Customer sites or by roving, providing advises and

recommendations on operations and maintenance of OEM's Products, as first
interface between Customer and the OEM as defined by the commercial agreements between both of them

Establishes and maintains a climate of professionalism, confidence and trust with

Customers and has an impeccable ethic with regards to the OEM interests.

Listens to Customer understands its needs, monitors and analyzes Customer

Satisfaction relative to the OEM Customer & Product Support

Addresses actively and permanently the communication between Customer and OEM on all related issues (technical, logistic, warranty, commercial, financial … etc)

Anticipates Customer difficulties and recommends solutions defined with the

Customer Support team

Track & report in the dedicated tools the Critical Items (CI) application and Customer Notification Report (CNR) resolution (for Leap programs these activities are key)

Promotes OEM's image

Is an active member of the Customer Team and attends all meetings requested by the

Team, in coordination with the Customer Support Manager (CSM) or Customer
Program Manager (CPM/CTL).

Available for training and business trips on demand all around the world

-High professional availability: Reachable and available on 24/24 - 7 days a week basis
for communication, appointment attendance and also per Senior Regional Manager
(SRM) or Regional Manager (RM) instruction back-up for dedicated prime FSE absence.

Helps Customer with:

Basic Technical Support, including but not limited to:

OEM Technical Publication interpreting and concerns
Aircraft Maintenance Manual (AMM)
Fault Isolation Manual (FIM)
Illustrated Part Catalog (IPC)

Line Maintenance actions:

Trouble shooting
LRU replacement
Ground-Run checks
Fan trim balancing
BSI

Logistic concerns especially on AOG and Workstoppage situations in

establishing communication between Customer, Customer Support Center
(CSC) and OEM Logistic Department
o MyCFM portal tools and logging (e-warranty, e-account, Remote Diagnostics,
…)
o CSC case issuance and answer tracking

Reports to Customer & Product Support Organization the in-service experience of
OEM's Products through the appropriate FDM tool

Helps Customer with Engine Shop Manual (ESM) and all concerned OEM Technical

Documentation related to Shop Maintenance actions (Inspections, Repairs, Disassy / Reassy, Test, … etc)

Reports to the Product Support organization the in-shop experience collected during engine shop visit

Job Requirements

Technical Education equivalent to Bachelor Degree or Graduated Engineer in
Aeronautics or Mechanics

Has a very good knowledge of OEM's Organization and uses his/her own network
inside the OEM's departments

Mastering English language – fluent reading, writing and speaking
French is a plus

Good technical knowledge of engine aircraft, aeronautic environment, experience in operational support and maintenance most appreciated

Aptitude to take decisions related to aircraft engines operations and to provide high quality support without management proximity

High quality communication and behavior skills, natural diplomacy

But what else? (advantages, specific features, etc.)

Position will be based on site in Hamburg.
You will join a team of 4 FSE in Germany based in Hamburg and Frankfurt as well as a world wide network of FSEs

Erweiterte Suche

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(Senior) Engineer (m/f/d) Mechanical Pitch & Yaw Bearings

Head of Human Resources (m-f-d)

Ich möchte aktuelle Job-E-Mails für Stellen als field service engineer in hamburg erhalten

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