20 beste Stellen als application support in augsburg, by – aktuell auf Personalsuche

Escalation Engineer (m/f/d) - Augsburg
IGEL Technology GmbH —Augsburg
- Wochenendarbeit möglich
- Azure
- Windows
- Linux
Software Engineer Focus on Testing (all genders)
baramundi software GmbH —Augsburg
- Vollzeit
- Azure
- Informatik
- C++
- Flexible Arbeitszeiten
Direkt bewerben
Leiter*in Analyse & Simulation (m/w/d)
MT Aerospace AG —Augsburg
- Microsoft Office
- Künstliche Intelligenz
- Kommunikationsfähigkeit
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
Werkstudent*in (m/w/d) HR Analytics and Digitalisation
MT Management Service GmbH —Augsburg
- Bis zu 16 € pro Stunde
- Microsoft Excel
- ERP-Systeme
- Personalwesen
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
3 Tage
Ultimus Assets Manager
Ultimus —Augsburg
- Oracle
- SQL
- JavaScript
Talent Acquisition Specialist (m/f/d)
Rocket Factory Augsburg AG (EN) —Augsburg
- Vollzeit
- Master
- Bachelor
- Recruiting
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
Direkt bewerben
3 Tage
PLM Administrator (m/f/d)
Rocket Factory Augsburg AG (EN) —Augsburg
- Vollzeit
- CAD
- Master
- Bachelor
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
Direkt bewerben
1 Tag
Grid Code Compliance Engineer (all genders)
meteocontrol GmbH —Augsburg
- Vollzeit
- Master
- Bachelor
- Elektrotechnik
- Flexible Arbeitszeiten
Direkt bewerben
9 Tage
Praktikant*in Digitalisierung (m/w/d)
MT Aerospace AG —Augsburg
- Microsoft Excel
- Datenanalyse
- Datenbanken
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
Produktkonstrukteur*in (m/w/d)
MT Aerospace AG —Augsburg
- CAD
- Master
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
English Holiday Camp Counselors (m/f/d) Augsburg
Oskar lernt Englisch GmbH —Augsburg
- 5,50 € – 6,25 € pro Woche
- Teilzeit
- Englisch
- Unterrichten
Direkt bewerben
Team Lead Business Development (f/m/d)
Quest One —Augsburg
- Vollzeit
- Vertrieb
- Master
- Unternehmensentwicklung
Direkt bewerben
Director, People Operations & Global Recruitment (m/f/d) - Augsburg or Munich, Germany
IGEL Technology GmbH —Augsburg
- Kontinuierlicher Verbesserungsprozess
Tool Crib Attendant (m/f/d)
Rocket Factory Augsburg AG (EN) —Augsburg
- Bestandskontrolle
- Bestandsmanagement
- ERP-Systeme
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
Direkt bewerben
7 Tage
Solution Developer
Ultimus —Augsburg
- Oracle
- SQL
- JavaScript
English & Film Holiday Camp Counselors (m/f/d) Augsburg
Oskar lernt Englisch GmbH —Augsburg
- 8,50 € – 9,25 € pro Woche
- Teilzeit
- Englisch
- Unterrichten
Direkt bewerben
Technologe/Spezialist Surface Protection & Painting (m/w/d)
Airbus Aerostructures GmbH —Augsburg
- Vollzeit
- Englisch
- Produktion
10 Tage
Senior Systems Engineer
Ambu —Augsburg
- Vollzeit
- Projektmanagement
- Führungserfahrung
- Mechanikkenntnisse
6 Tage
Global Product Manager Whole Blood Disposables, 2-year fixed term (m/f/d)
Fresenius Kabi —Friedberg
- Vollzeit
- Englisch
- Microsoft Office
- Projektmanagement
(Senior) Consultant Microsoft Modern Workplace (m/f/d) – Focus Power Platform
q.beyond AG —Augsburg
- Vollzeit
- Azure
- Englisch
11 Tage

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application support jobs near augsburg, by

Escalation Engineer (m/f/d) - Augsburg

IGEL Technology GmbH -
Augsburg

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Details zur Stelle

Festanstellung

Qualifikationen

TCP
Azure
Windows
Technischer Support
VMWare
Linux
TCP/IP
Deutsch

Vollständige Stellenbeschreibung

LOCATION: Augsburg, Germany

THE ROLE:

Responsible for providing technical support and services to diagnose, troubleshoot and advice (best practice) within complex computer network systems and/or complex endpoint/cloud software solutions. Responds to situations where other IGEL support tiers or partners/resellers have failed to isolate or resolve problems in malfunctioning equipment or software. Reports design flaws, reliability and maintenance problems or bugs to QA or development. May be involved in customer installation, rollout and provide professional service/support to customer where the product environment is highly technical or sophisticated in nature.

The Support role will be office based in Augsburg, Germany. It generally interacts with a more technical customer/user or a highly technical or sophisticated software product, such as endpoint/cloud solution software. This job is a fully qualified, career-oriented, journey-level position.

The Escalation Engineer (m/f/d) is tasked working with customers, partners and internal technical staff to resolve issues related to the product.

TASKS AND RESPONSIBILITIES:

Resolve escalated cases from other support tiers or departments
Identify potential defects and escalate to development to resolve
Conduct live troubleshooting via remote sessions
Take over responsibility to ensure that response and processing times for support requests are adhered to in accordance with the support level
Replicate reported problems in test environment
Provide technical guidance and training to other support tiers
Create and maintain documentation for KB articles as well as provides feedback
Ensure clear, professional communication between IGEL internal teams and customer
Build and maintain customer, partner, and team relationship
Facilitate cross vendor and customer escalation calls

EXPERIENCE AND QUALIFICATIONS:

5-7+ years of hands-on experience in Technical Support, Solution Engineering, or a comparable technical customer-facing role, ideally within complex enterprise environments
Exceptional communication and stakeholder engagement skills, with the ability to translate technical concepts into clear, business-relevant insights
Ability to multitask effectively and to work under pressure and independently
Advanced understanding of Linux operating systems, including advanced troubleshooting and configuration
Advanced troubleshooting of Terminal Services, Azure Virtual Desktop (AVD), Citrix, and VMware Horizon environment
Strong foundational knowledge of Microsoft Windows operating systems and their role within modern EUC infrastructures
Solid understanding of networking principles, including TCP/IP, DHCP, DNS, and core network troubleshooting methodologies
Fluent in English, with excellent written and verbal communication proficiency; German language skills are a plus

Interested? Apply now via our online applicant portal!

If you have any questions about the position or application process, our Talent Acquisition Team is happy to assist.

Florian Hermann

Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.

We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

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Erweiterte Suche

application support Jobs in augsburg, by

Escalation Engineer (m/f/d) - Augsburg

Software Engineer Focus on Testing (all genders)

Leiter*in Analyse & Simulation (m/w/d)

Werkstudent*in (m/w/d) HR Analytics and Digitalisation

Ultimus Assets Manager

Talent Acquisition Specialist (m/f/d)

PLM Administrator (m/f/d)

Grid Code Compliance Engineer (all genders)

Praktikant*in Digitalisierung (m/w/d)

Produktkonstrukteur*in (m/w/d)

English Holiday Camp Counselors (m/f/d) Augsburg

Team Lead Business Development (f/m/d)

Director, People Operations & Global Recruitment (m/f/d) - Augsburg or Munich, Germany

Tool Crib Attendant (m/f/d)

Solution Developer

English & Film Holiday Camp Counselors (m/f/d) Augsburg

Technologe/Spezialist Surface Protection & Painting (m/w/d)

Senior Systems Engineer

Global Product Manager Whole Blood Disposables, 2-year fixed term (m/f/d)

(Senior) Consultant Microsoft Modern Workplace (m/f/d) – Focus Power Platform

Ich möchte aktuelle Job-E-Mails für Stellen als application support in augsburg, by erhalten

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