20 beste Stellen als customer care in essen – aktuell auf Personalsuche

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Head of Payment Competence Center (gn) full-time / part-time (hybrid)

DKV EURO SERVICE GmbH + Co. KG -
Ratingen

Jetzt bewerben

Details zur Stelle

Teilzeit | Vollzeit

Leistungen

Firmenfahrrad-Leasing
Flexible Arbeitszeiten

Qualifikationen

Englisch
Führungserfahrung
Deutsch

Vollständige Stellenbeschreibung

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.

As part of our team, you will take on the following responsibilities:

You assume overall responsibility for the Payment Competence Center, including leadership, budget ownership, and strategic direction.
You are accountable for the end‑to‑end operation of the DKV Card authorization system, including vendor management.
You ensure a highly available and stable card operation across all acceptance points as well as in App&Go.
You strategically develop the DKV Scheme and manage its rollout across Europe.
You are responsible for the expansion of DKV card acceptance, including chip card upgrades and the onboarding of new partners.
You hold central responsibility for provider and partner management, including escalation management.
You manage the technical enablement of new and existing acceptance partners across Europe.
You continuously optimize rollout and enablement processes, with a strong focus on scalability and time‑to‑market.
You initiate and lead strategic payment initiatives and projects across the organization.
You contribute your payment expertise as a strategic capability across all DKV business units.

What makes you stand out

You bring several years of experience in the functional and disciplinary leadership of specialized payment or IT teams with at least 10 employees, including budget responsibility and the establishment of high‑performing organizational structures.
You possess deep payment expertise and have demonstrably held end‑to‑end responsibility for authorization systems and card schemes.
You have extensive experience in vendor and provider management within complex, international partner ecosystems and are responsible for contract, performance, and escalation management at a senior professional level.
You stand out through strong project and stakeholder management capabilities and are able to orchestrate payment initiatives company‑wide as a subject matter expert, driving strategic transformation programs.
You have very good German and English language skills and operate confidently in an international, cross‑functional environment.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Ekaterina Kolesnikova via [email protected].

Jetzt bewerben

Erweiterte Suche

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Ich möchte aktuelle Job-E-Mails für Stellen als customer care in essen erhalten

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Weitere Job-Standorte erkunden

Why DKV Mobility? Here are five good reasons...

We've been growing for about 90 years

We attach great importance to work-life balance.

We support you in your development

We are committed to a net-zero future

We are a certified employer

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