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Customer Care Specialist

DNV -
Essen

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Details zur Stelle

Festanstellung | Vollzeit

Leistungen

Firmenfahrrad-Leasing
Gleitzeit
Employee Assistance Program
Sabbatical
Kostenfreies oder vergünstigtes Deutschland-Ticket

Qualifikationen

Vertrieb
Forschungserfahrung
Microsoft Office
Master
Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location:

Essen, Germany

Business:

Business Assurance

Position type:

Full Time

Contract type:

Permanent Employee

Job ID:

6797

Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

About the role

We are looking for a new colleague (m/f/d) to join our Customer Care Team in Essen. The sooner we can start together, the better!

Both our external and internal customers rely on you: you will support project execution in the area of management system certification and bring a strong passion for service and problem-solving.
You will manage your customers from the initial offer stage through audit planning all the way to certificate issuance, providing proof of our successfully completed services.
You will have close contact with our customers and work collaboratively with our field staff (auditors). You are our face to the customer.
You use your communication skills to explain complex technical topics in a simple and empathetic way – together with the customer, you find solutions. A key part of your new role is showing initiative and having the confidence to make decisions.

What We’re Looking For

A customer has a challenge? If your first thought is “challenge accepted,” then you’re exactly right for us!
You will become part of a collaborative team – we support each other, work closely together, and pursue a shared goal: delivering outstanding customer and sales support.
We are there when needed, value creativity and flexibility, and stay focused on what truly matters.
Our collaboration is shaped by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our organisation, regardless of age, gender, or nationality.

What we offer

Regular working time of 39 hours with flextime account and hybrid working options
Yearly profit share scheme – company-based performance bonus
100% employer-funded pension scheme
Family‑friendly yearly Profit Share policy, including eligibility during parental leave (up to 12 months)
Yearly review of individual career plan & development, including an annual salary review
30 vacation days per year
Subsidized public transport ticket (Deutschlandticket)
Voluntary sickness supplement up to 12 months
Company Sports & Urban Sports Club Membership
Bike Leasing (JobRad)
Support through the Fürstenberg Institute – confidential counseling and resources to promote mental wellbeing
Other additional benefits - Sabbatical, Employee Assistance Program, Corporate Benefit

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

Completed commercial training or a Bachelor’s/Master’s degree in a relevant subject
Experience in building sustainable customer relationships and in sales
Very good communication skills in German and good English proficiency
Experience working with various IT tools (e.g. MS Office, CRM systems)
Technical background knowledge and industry experience are advantageous

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Public Transport

You’ll be offered a "Deutschlandticket" to make public transport a more viable commuting option.

Annual Leave

You’ll be entitled to 30 days annual leave a year and special leave can be granted for moving, compassionate leave and special events such charitable activities, weddings, and funerals.

Mental Health Support

You'll have access to our Employee Assistance Program (EAP) as part of our strategic health management and wider workplace health support.

Mentoring Programs

You’ll have access to our mentoring courses and networking opportunities that address specific needs and help everyone develop their skills: from mentoring initiatives to leadership development programs.

Hybrid Work Model

We work in a hybrid model (three days from the office) and have flexible starting hours. This means you can fit your work and life together in a way that works for you.

Shape Your Career

We support you in exploring different career opportunities or shifting between teams or locations, so that you can shape your career according to what you find motivating. We dare, and so can you.

Ergonomic Workplace

Sit/stand desks, high-quality adjustable chairs and balance balls are just a few examples of what ergonomic office means here. We also make it easier for you to arrange your working space at home with a desk grant.

Jobrad

You’ll have the opportunity to lease up to 2 bicycles as part of our JobRad program, financed through deferred compensation. Thus, you’ll support DNV's goal of reducing our environmental footprint.

Urban sports club

You‘ll have access to our fitness cooperation with Urban Sports Club as part of DNV’s health management. This means that you benefit from an exclusive discount on the use of a wide range of sports and wellness activities whenever and wherever you want.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Transcript

Business Assurance is a unit of DNV where we are working with our customers towards verifying them if they are compliant with some particular rules. We are responsible for scheduling audits. We need to assign the right person with the right competences to conduct such an audit. And we are analysing and improving their processes. But sometimes we need to register some findings like observation, opportunity for improvement, or even non-conformities. I verify our clients' system management by observing them, how they work, how they produce. It's very interesting because we are delivering some additional information for our customers, what they cannot see or discover in their own systems. My work life as an auditor is completely different than employees who are working from the office every day. Because usually I'm travelling to our customers that are located in a different part of our country. Almost every week I work with different people in different companies. So if you like travel, if you are well organized, DNV can be for you.

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

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