14 beste Stellen als customer support engineer (m/f/d) in stuttgart, bw – aktuell auf Personalsuche

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Product & Production Quality Engineer (m/f/d)

Synapticon GmbH
Schönaich

Jetzt bewerben

Details zur Stelle

Vollzeit

Leistungen

Mitgliedschaft im Fitnessstudio
Flexible Arbeitszeiten

Vollständige Stellenbeschreibung

WHAT WE ARE LOOKING FOR

Synapticon builds the motion control and actuator technology at the core of next-generation humanoid robots. Our ACTILINK actuator series and Positron Safety AI architecture are deployed in some of the most demanding humanoid and advanced robotics programmes globally.

As a Product & Production Quality Engineer you own product quality at Synapticon as an integral part of our Operations Team. This is a deeply hands-on engineering role that combines technical problem solving with rigorous quality descipline.

Our customers integrate our motion technology into robots and automation systems where downtime is expensive and failures can be dangerous. When something goes wrong in production or a prodcut is returned by a customer, you drive the issue to root cause, coordinate the right engineering expertise, and ensure corrective actions are implemented properly and permanently.

Success in this role requires both strong process thinking and a willingness to engage directly with the technical reality of the product and production systems. You should be comfortable moving between structured quality methods, documentation, measurements, test setups, logs, hardware investigation, and practical production fixes.

HERE'S WHERE YOU MAKE AN IMPACT

Production Quality
When production hits a problem, you take ownership of the technical investigation. You determine the root cause, implement interim corrective actions, and gather the engineering resources needed for a permanent fix. Production cannot wait, and a shallow fix is worse than no fix.

You work closely with engineering domain experts, but are expected to build enough practical understanding of the product, production systems, and test infrastructure to independently narrow down issues and restore stable operation quickly.

When practical, you are encouraged to improve and fix production tooling, test setups, fixtures, diagnostics, and processes directly instead of handling every issue to another department.

Production Process
You are responsible for Start Of Production together with engineering to implement the production processes. You will industrialize processes for new products, change requests, product updates, etc. and document everything.

Supplier Quality
You define the quality standards our suppliers are expected to meet and verify compliance through visits and inspections. You develop strong technical relationships across our supply chain and own any quality issues that orginate upstream of our facility.

Customer RMAs
When a customer returns a product, you perform corrective actions for any production related issue including making resports such as 8D. You also report RMA trends and statistics to management so we can act on what we are learning.

Documentation underpins all of this. Each escalation, root cause analysis, supplier agreement, and breakpoint needs to be captured clearly enough that it remains useful months or years later.

WHO YOU ARE

You take personal responsibility for the quality of what we ship and enjoy tracing problems to their root cause and providing the fix holds under real operating conditions.

You combine a structured and detail-oriented working style with the ability to act pragmatically under production pressure. You know when a problem requires immediate containment versus deeper systemic correction.

You are not satisfied with handling quality issues purely through process management and escalation. You want to understand how the product actually works and are comfortable investigating issues directly in production systems, test infrastructure, and hardware together with the relevant engineering experts.

You have several years of experience as a quality engineer in a hardware product environment, ideally covering both internal quality management and supplier-facing responsibilities. You have applied structured problem-solving methods (8D, Red X, Shainin, or similar) under real production pressure and are comfortable using statistical techniques to separate signal from noise.

You work effectively with suppliers and customers alike, maintaining a professional and constructive tone even when issues are urgent or contentious.

You are exceptional at using documentation as a tool for making the organization smarter over time. The rest of the production team should look to you as the example of how to stay organized and maintain clarity under pressure.

Konwledge of power electronics BLDC motors and motion control, or industrial fieldbuses such as EtherCAT is a significant plus.

You are comfortable with up to 30% travel.

WHAT'S IN IT FOR YOU

A warm, international team that truly enjoys working together
Plenty of creative freedom and the opportunity to make a real impact
Flexible working hours and hybrid work options
Short decision-making paths, flat hierarchies, and open communication
Professional development opportunities and exciting projects
30 days of paid vacation
Full-time position (40 hours/week) with a permanent contract
Company pension scheme through Dyno
Flexible working hours when life takes unexpected turns
Company-supported gym memberships through Wellpass
A company-sponsored health program (WLP app, regular physical activities, nutritional coaching, and more)
Job bike program to support a healthy commute (optional)
Birthday vouchers
Snacks and fresh fruit for all employees, plus breakfast every Monday
Free drinks and coffee, of course
Regular global team-building events such as bootcamps, ski trips, and summer BBQs — spouses and children are warmly invited to Friday BBQ events
Modern office spaces

Jetzt bewerben

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customer support engineer (m/f/d) Jobs in stuttgart, bw

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