When production hits a problem, you take ownership of the technical investigation. You determine the root cause, implement interim corrective actions, and gather the engineering resources needed for a permanent fix. Production cannot wait, and a shallow fix is worse than no fix.
You work closely with engineering domain experts, but are expected to build enough practical understanding of the product, production systems, and test infrastructure to independently narrow down issues and restore stable operation quickly.
Where practical, you are encouraged to improve and fix production tooling, test setups, fixtures, diagnostics, and processes directly instead of handing every issue to another department.
You are responsible for Start Of Production together with engineering to implement the production processes. You will industrialize processes for new products, change requests, product updates, etc. and document everything.
You define the quality standards our suppliers are expected to meet and verify compliance through visits and inspections. You develop strong technical relationships across our supply chain and own any quality issues that originate upstream of our facility.
When a customer returns a product, you perform corrective actions for any production related issues including making reports such as 8D. You also report RMA trends and statistics to management so we can act on what we are learning.
Documentation underpins all of this. Each escalation, root cause analysis, supplier agreement, and breakpoint needs to be captured clearly enough that it remains useful months or years later.
