Technical Support Engineer
Hawk —München
- Vollzeit
- Hybrides Arbeiten
- Datenbanken
- APIs
Technical Support Engineer (m/w/d)
happyhotel —München
- Vollzeit
- Homeoffice
- Englisch
- Datenbanken
- Machine Learning
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Direkt bewerben
Technical Support Engineer (m/w/d) - Connected systems
Crown Gabelstapler GmbH & Co. KG —Feldkirchen
- Vollzeit
- Englisch
- Mit Reiseanteil
- Flexible Arbeitszeiten
Direkt bewerben
Technical Support Engineer - Hardware (m/w/d)
ASM Assembly Systems GmbH & Co. KG —München
- Vollzeit
- Englisch
- Mit Reiseanteil
- Homeoffice-Möglichkeit
- Employee Assistance Program
Technical Customer Support Engineer - Germany
Cellebrite —München
- Vollzeit
- Windows
- SQL
- APIs
Direkt bewerben
5 Tage
IT Support Engineer - Munich Based
Bragi —München
- Windows
- APIs
- Erfahrung in der IT
Direkt bewerben
Technical Support (f/m/d)
ATT Advanced Temperature Test Systems GmbH —Planegg
- Englisch
- Microsoft Office
- Master
IT Desktop Support Engineer
Axiom Technologies —Aschheim
- Vollzeit
- Informatik
- Software-Fehlerbehebung
- Windows
- Flexible Arbeitszeiten
IT Systems Engineer (all gender)
ALTEN Consulting Services GmbH —Taufkirchen
- 67.000 € – 71.000 € pro Jahr
- Englisch
- Windows
- Erfahrung in der IT
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
IT Field Engineer – Med-tech – Health-Tech – Medical Devices
Tiro Partners —München
- 75.000 € – 85.000 € pro Jahr
- Überstunden
- Windows
- Erfahrung in der IT
- PC-Kenntnisse
Maintenance Manager - Visa Sponsorship & Relocation Assistance for Successful Candidates
Claytons (Aust) Pty Ltd —München
- 85.000 € – 95.000 € pro Jahr
- Vollzeit
- Wartung
- Produktion
- Führungserfahrung
- Umzugskostenzuschuss
Direkt bewerben
13 Tage
IT DevOps Support Engineer
Genedata —München
- Vollzeit
- Informatik
- Salesforce
- DevOps
Staff Technical Customer Support – Technical Trainer (f/d/m)
Beckman Coulter Diagnostics —München
- Vollzeit
Technical Support Engineer - Flight Data and Analysis (m/f/d)
Quantum- Systems GmbH —Gilching
- Vollzeit
- Software-Fehlerbehebung
- ERP-Systeme
- Englisch
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
Direkt bewerben
Airworthiness Engineer (all gender)
ALTEN Consulting Services GmbH —Ismaning
- 60.000 € – 75.000 € pro Jahr
- Vollzeit
- Microsoft Excel
- Microsoft Office
- Master
- Flexible Arbeitszeiten
Support Engineer
Content Guru —Gilching
- Vollzeit
- Informatik
- Bachelor
- Mit Reiseanteil
Direkt bewerben
Senior Application Engineer (DFT) - f/m/d
Siemens —München
- 114.400 € – 246.600 € pro Jahr
- Vollzeit
- Bachelor
8 Tage
Staff Hardware Security Engineer
Arm —München
- 78.500 € – 106.300 € pro Jahr
- Hybrides Arbeiten
- Forschungserfahrung
- Montage
Technical Product Manager (m/f/d) with a Focus on Platforms
ARISE GmbH —München
- 85.000 € – 95.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Bachelor
- Homeoffice-Möglichkeit
Direkt bewerben
Field Applications Engineer
TechBiz Global GmbH —München
- Vollzeit
- Homeoffice
- Informatik
- Vertrieb
- Bachelor

Ich möchte aktuelle Job-E-Mails für Stellen als technical support engineer in münchen, by erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

technical support engineer jobs near münchen, by

Jobs als Ingenieur in Manching

Jobs als Technical Support Engineer in München

Jobs als Technical Product Manager in München

Jobs als Field Application Engineer in München

Jobs als Medical Technician in München

Jobs als IT Support in München

Jobs als Technical Trainer in München

Jobs als Technical Support Engineer in Karlsruhe

Jobs als Junior Cloud Engineer in Berlin

Jobs als Technical Support Engineer in Berlin

Jobs als It Support Mitarbeiter in München

Jobs als Ai Engineer in Köln

Jobs als Technical Support Engineer in Frankfurt Am Main

Jobs als Ingenieur Elektrotechnik in Würzburg

Jobs als Maschinenbau Ingenieur in Augsburg

Jobs als Ingenieur in Wuppertal

Jobs als Praktikum Ingenieur in Berlin

Jobs als Technical Support Engineer in Hamburg

Jobs als Network Engineer in München

Jobs als Technical Support Engineer in Bad Düben

Technical Support Engineer

Hawk -
München

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Kubernetes
Datenbanken
Verteilte Systeme
APIs
Debugging

Vollständige Stellenbeschreibung

About Us

Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.

Why this role exists

As Hawk grows, more customers rely on our platform across both SaaS and Customer Cloud environments. With that growth, the demand for fast, accurate technical support increases across customer-facing and internal teams.

Today, too much of this relies on direct engineering involvement. Resolution can take longer than it should, knowledge is not consistently captured, and we haven’t yet enabled strong self-service for common issues or repeat questions.

We are building a dedicated technical support function to change that.

This role exists to help establish a high-performing support capability that resolves complex issues quickly, partners effectively with customer-facing teams, and builds the knowledge, tooling, and patterns that make support scalable. You will help turn support into a structured, reliable, and self-service-driven function.

What you’ll do

You will work across the full production environment, partnering with customer-facing and engineering teams to investigate issues, restore service, and continuously improve how the platform is supported.

Investigate and resolve complex issues

Debug across application, infrastructure, and data layers to identify root causes and restore service quickly.

Own issues end-to-end

Take responsibility from initial triage through to resolution and follow-up. Drive clarity, momentum, and communication at every step.

Enable customer-facing teams

Act as the technical backbone for support cases. Provide clear answers and guidance so others can support customers with confidence.

Improve resolution quality and speed

Solve problems properly, not just quickly. Reduce repeat issues by addressing root causes and closing gaps.

Build and scale the knowledge base

Actively extract knowledge from engineering by asking the right questions, understanding how the system really works, and capturing it clearly.
Turn this into reusable content that supports self-service, reduces repeat questions, and streamlines RFP and due diligence responses.

Drive self-service adoption

Create tools, guidance, and patterns that allow common issues to be resolved without escalation.

Work closely with engineering and platform teams

Partner on deep technical issues, bringing clear context and evidence.
Learn from each interaction and turn that knowledge into repeatable solutions that reduce future interruptions.

Support incident management and post-mortems

Play an active role during incidents and ensure follow-ups lead to real improvements, not just documentation.

What good looks like

Customer-facing teams resolve more issues without escalation
A strong, trusted knowledge base reduces repeat questions and speeds up RFP responses
Issues are resolved quickly and don’t keep coming back
Engineering interruptions reduce over time
Customers get clear, confident, and timely answers
Support becomes a trusted, high-signal function across the business

What you’ll need

Strong debugging skills across distributed systems
Experience working with cloud environments and Kubernetes
Ability to read logs, metrics, and traces to understand system behaviour
Solid understanding of APIs, databases, and system interactions
Clear, structured thinking under pressure
Strong collaboration skills across teams
Ownership mindset; you take problems through to resolution

Nice to have

Experience in a second-line or production support role
Familiarity with tools like Grafana, Sentry, OpenSearch, or similar
Experience with incident management and post-mortems
Exposure to enterprise or regulated environments

How we work

We solve problems properly, not temporarily
We enable others rather than creating dependency
We write things down so others don’t have to rediscover them
We reduce noise and protect the engineering focus
We take ownership from start to finish

The opportunity

This function is being built now.

You will work closely with the team lead to shape how support operates; how we partner with the wider organisation, how we resolve issues, how we build knowledge, and how we enable self-service at scale.

Done well, this team improves customer experience, reduces operational load on engineering, and becomes a critical part of how Hawk scales.

Jetzt bewerben

Erweiterte Suche

technical support engineer Jobs in münchen, by