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Technical Customer Support Engineer - Germany

Cellebrite -
München

Direkt bewerben

Details zur Stelle

Vollzeit

Vollständige Stellenbeschreibung

About Cellebrite

Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world.

Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyse and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organisations, intelligence agencies and businesses rely on Cellebrite’s solutions—available via cloud, on‑premises and hybrid deployments—to close cases faster and safeguard communities.

Learn more at www.cellebrite.com or https://investors.cellebrite.com/investors.

What is your mission?

Cellebrite is seeking an experienced Technical Support Engineer to support customers across the DACH region.

This role is responsible for end‑to‑end ownership of technical issues, from initial investigation through to resolution. You will work closely with customers, providing hands‑on troubleshooting, remote and on‑site support, and collaborating with internal teams to ensure high levels of customer satisfaction.

Key Responsibilities

Provide Level 2 technical support via phone, email, chat, video sessions, and on‑site visits
Own and manage customer issues end to end, from diagnosis through to resolution and closure
Support customers across the DACH region, including on-site engagements when required
Troubleshoot complex issues across servers, storage, networking, cloud, and application layers
Document and manage cases using CRM/ticketing systems
Communicate effectively with customers and partners throughout the support lifecycle
Collaborate with internal teams, including Sales and Engineering, to resolve issues
Meet defined SLAs and KPIs while maintaining strong customer satisfaction
Contribute to continuous improvement of support processes and knowledge sharing
Work flexibly in line with business needs

Requirements

Strong hands-on experience with Windows and Linux server environments
Experience troubleshooting across application, OS, and infrastructure layers
Knowledge of iOS and Android ecosystems
Experience with CRM/ticketing systems
Strong problem-solving skills with full ownership of technical issues
Excellent communication and customer-facing skills
Ability to work independently in a fast-paced, customer-driven environment
Fluent English and German (written and spoken)

Desirable / Nice to Have

Understanding of SQL, Python, APIs, or data structures (e.g. hex-based data)
Background in digital forensics or relevant certifications
Experience with Cellebrite or similar forensic tools
Familiarity with law enforcement or forensic environments

Additional Information

Must be eligible for, or able to obtain, Security Check (SC) clearance
Primarily remote role with travel across the DACH region
Occasional presence required in the Munich office
Preference for candidates within commuting distance to Munich

Equal Opportunity Statement

Cellebrite is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

#LI-DT1

Requirements:

Requirements

Strong hands-on experience with Windows and Linux server environments
Experience troubleshooting across application, OS, and infrastructure layers
Knowledge of iOS and Android ecosystems
Experience with CRM/ticketing systems
Strong problem-solving skills with full ownership of technical issues
Excellent communication and customer-facing skills
Ability to work independently in a fast-paced, customer-driven environment
Fluent English and German (written and spoken)

Desirable / Nice to Have

Understanding of SQL, Python, APIs, or data structures (e.g. hex-based data)
Background in digital forensics or relevant certifications
Experience with Cellebrite or similar forensic tools
Familiarity with law enforcement or forensic environments

Office Location:
Germany

Direkt bewerben

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