20 beste Stellen als field application engineer (m/f/d) in münchen, by – aktuell auf Personalsuche

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Field Application Engineer (m/f/d)

Hive Robotics
München

Direkt bewerben

Details zur Stelle

Vollzeit
65.000 € – 75.000 € pro Jahr
vor 5 Tagen

Qualifikationen

Informatik

Vollständige Stellenbeschreibung

Rolle

Hive Robotics is building Europe’s first full-stack orchestration platform for unmanned systems: connecting, controlling, and commanding multi-vendor drone and robot swarms. Our RF communication systems are made in Germany, deployed on active frontlines, and targeting a highly valued tactical communication market with zero sovereign alternatives today.
As our first dedicated Field Application Engineer, you are the technical face of Hive at our customers. You support deals before they close, get our systems deployed and integrated in the field, and are the first point of contact when customers hit technical issues. Most importantly, you make sure our products are actually used. You also turn feedback and what you learn in the field into better future products. You report into our CTO organization.
This role is customer-facing by design: you are based in Munich and travel to customer sites and field deployments as needed.

Verantwortlichkeiten

Customer Deployments & Technical Support

Own deployments at customer sites: installation, integration into the customer’s environment, commissioning, and acceptance
Be the first technical point of contact for our customers: triage, troubleshoot, and resolve issues on-site and remotely, escalating to engineering when needed
Help set up our customer portal and deliver support through it: ticket intake, triage and priorities, status communication, and response targets
Build the knowledge behind support: reproducible issue reports, known-issue documentation, and deployment runbooks
Define internal field test setups for optimal customer experience and execute them with the team
Work alongside the engineering team to merge technical viability and customer requests

Adoption & Training

Train operators and technical staff on our systems until they run them confidently without us
Own the customer-facing documentation: user and integration guides, application notes, FAQs, and training material and keep it current with every release
Make sure our products are actually used in the customer’s real workflow and find out why when they are not
Run regular check-ins and deployment health reviews with active customers

Pre/Post Sales Support

Support sales with technical demonstrations, pilots, and proofs of concept
Capture customer requirements and constraints, and answer feasibility questions during the deal
Contribute the technical substance of proposals and pilot plans
Support customers technically after the sale and be their first point of contact

Field Feedback into Product

Turn field findings into a structured feedback loop with engineering and product: what breaks, what confuses, what is missing
Reproduce and qualify field issues so engineering works on the right problems
Support the secure handling of sensitive and export-controlled information in everything that leaves or enters a customer site, in line with dual-use export control and end-user requirements

Anforderungen

You do not need to tick every box or master every topic from day one. If the core is there and you have the drive to grow into the rest, we want to hear from you.
Must Have

5+ years in a customer-facing technical role: field application, solutions engineering, commissioning, or technical support
Degree in engineering, computer science, or a comparable technical foundation
Hands-on troubleshooting ability across hardware, software, and networks, in the field, without a lab behind you
Excellent communication and stakeholder management: from the operator on the ground to the customer’s leadership and our engineering team
Customer-first mindset: you measure success by whether the customer actually uses the product, not by tickets closed
Willingness to travel to customer sites and work hands-on in real field conditions
Willingness to undergo security vetting where customer-site access requires it
Valid driver’s license
Fluent English at least advanced German
Based in Munich or willing to relocate

Nice to Have

Exposure to unmanned systems, robotics, RF communications, electronic warfare (EW) environments, or command-and-control systems
Pre-sales experience technical demos, pilots, and proofs of concept alongside a commercial team
Prior work in defense, aerospace, security, or another regulated environment
Experience building a field application function from scratch rather than inheriting one
Additional languages relevant to our customer base a plus

Über uns

Why Hive

Real ownership from day one in a fast-scaling deep-tech company with products already in serial production and in the field.
Work on sovereign European technology that matters, at the intersection of robotics, RF, and autonomy.
Small, high-caliber team with short decision paths and direct access to founders and architects.
Modern office in Munich with the tooling and equipment you need to do your best work.

Direkt bewerben

Erweiterte Suche

field application engineer (m/f/d) Jobs in münchen, by

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Ich möchte aktuelle Job-E-Mails für Stellen als field application engineer (m/f/d) in münchen, by erhalten

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