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Department Manager After Sales Management Own Brands (m/f/d)

Media-Saturn Deutschland GmbH -
Ingolstadt

Direkt bewerben

Details zur Stelle

Vollzeit
vor 14 Tagen

Qualifikationen

Wirtschaft
Führungserfahrung

Vollständige Stellenbeschreibung

Ready to make transformation your job?
Let's Go!

Department Manager After Sales Management Own Brands (m/f/d)

For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

Your tasks

Disciplinary and functional leadership of the department
Definition, further development, and realignment of the service strategy, considering legal requirements (e.g. Right to Repair, Eco Design), product sustainability, and spare parts management
Calculation of warranty provisions by product group
Service process setup and re-alignment by product group and country
Supervision of Service contracting and related change management by service provider and country
Supervision of Service related content management
Steering of 2nd level After Sales matters incl. incident management & operational support
Service focal point for referring MMS country contacts

Your profile

Degree in business administration, technical studies or comparable professional training
Proven disciplinary and functional leadership experience in a manufacturer's or retailer's service environment
Having fun to lead and work with an international team
Good understanding of the products in the MediaMarktSaturn range as well as the related after sales implications, procedures and KPIs
Highly self-motivated, well-organized, data driven and reliable towards deadlines
Very good German and English skills
Confident handling of Microsoft Office and Content Management. SAP HANA skills are a plus.
Willingness to travel

What's in it for you?

International teams & exciting tasks

30 days vacation & company pension plan

Employees discount & Fitness Collaborations

Training & leadership programs

Open corporate culture & Teamwork

Mobile work (50/50)

About us

MediaMarktSaturn is the leading consumer electronics retailer in Europe, with more than 1,000 stores in 11 countries. IMTRON GmbH, a 100% subsidiary of the MediaMarktSaturn Retail Group, is responsible for the four private-label brands KOENIC, PEAQ, ok. and ISY. With locations in Ingolstadt and Hong Kong, we develop consumer electronics products with modern design and excellent value for money. Sustainability, quality and responsibility towards our partners and customers are always at the center of what we do. We manage the entire value chain, from product development through delivery and support.

The Imtron After Sales Team develops and oversees product-related service concepts for our own-brand products across all MediaMarktSaturn countries. We calculate service costs per SKU, manage service providers partners for central and on-site repairs, process service credit notes to the countries and run the spare-parts and accessories business — all to drive customer satisfaction and strengthen trust in our brands while meeting sustainability and cost targets.

The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.

Your HR contact

Laura Schröder

Direkt bewerben

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Ich möchte aktuelle Job-E-Mails für Stellen als process manager in ingolstadt, by erhalten

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Department Manager After Sales Management Own Brands (m/f/d)

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What's in it for you?

About us

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process manager Jobs in ingolstadt, by

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Ready to make transformation your job? Let's Go!

Department Manager After Sales Management Own Brands (m/f/d)

Your tasks

Your profile

What's in it for you?

About us

Your HR contact

Ready to make transformation your job?
Let's Go!