20 beste Stellen als implementation specialist in hamburg, hh – aktuell auf Personalsuche

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implementation specialist jobs near hamburg, hh

Operational Excellence Senior Specialist (m/f/d)

Maersk -
Hamburg

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Projektmanagement
PMI-Zertifizierung
Führungserfahrung
PRINCE2 Certification

Vollständige Stellenbeschreibung

Senior Operational Excellence practitioner responsible for driving the maturity, consistency, and impact of The Maersk Way (TMW) across the Forwarding product segment (Air, LCL/FCL, MPL and CRM) operations in the NEC Area.
The role combines deep operational expertise in Forwarding products with advanced Operational Excellence methodologies to diagnose business challenges, shape pragmatic solutions, and deliver measurable, sustainable business outcomes.
Acts as a trusted partner to Product, Operations, and Area leadership, leading complex cross-functional improvement initiatives while ensuring solutions are scalable, standardized, and embedded into frontline operations

Key Responsibilities

1. TMW Deployment

Drive the deployment and localization of The Maersk Way (TMW) across the Forwarding product segment
Implement and sustain regular performance management systems (SQC boards, huddles, KPI routines)
Ensure standardization of operational processes and performance governance routines
Provide advanced guidance on structured problem solving (A3, Kaizen, Lean, root cause analysis)

2. Business Optimization & Implementation

Lead complex problem-solving on key performance gaps aligned with Area priorities
Facilitate Kaizen workshops, A3 problem solving, and VSM exercises
Lead cross-functional improvement initiatives and ensure anchoring in operational reality and system capabilities
Balance cost, service, and feasibility trade-offs to maximize business impact
Provide senior challenge, structure, and direction on high impact initiatives

3. Capability Building & Coaching

Coach frontline teams on TMW tools including KPI ownership and performance routines
Build Operational Excellence capability across Forwarding product segment
Strengthen continuous improvement culture in day-to-day operations
Support capability uplift and consistency in TMW application across the Area

4. KPI Governance & Performance Management

Define and implement Forwarding product segment KPI frameworks aligned to Area priorities
Establish data-driven governance and performance routines
Track and deliver measurable improvements tied to business outcomes
Act as a trusted advisor on performance gaps and corrective actions

5. Business Value Enablement & Digital Enablement

Translate real operational constraints and problems into data-driven improvement initiatives
Partner with Digital, Data and Automation teams
Evaluate trade-offs between service, cost, and operational feasibility to prioritize the highest-impact initiatives.
Ensure all improvements are anchored in operational reality and system capabilities
Drive continuous improvement loops based on data insights

Scope & Focus

Primary focus: Forwarding product segment
Scope: Cross-functional, product-specific, and gap-based improvement initiatives
Problem solving: From domain-level coaching to complex cross-functional transformation topics

Key Interfaces

Area Head of Operational Excellence
Area Heads of Forwarding products and Country Managers
Area Product Managers and teams
Area Operations Managers and Teams
CX / Customer Service teams
Finance / FinOps partners
Sales
Digitization and Data Teams

Required Qualifications & Experience

Experience

7–10+ years in Forwarding product segment (Air, LCL, FCL) management and operations
Demonstrated experience in Operational Excellence, Lean, or Continuous Improvement (A3, Kaizen, VSM, Daily Management)
Track record of delivering tangible operational improvements in logistics environments
Ability to connect data insights with real operational execution
Proven experience in applying structured project management methodologies (e.g. PMI, PRINCE2)
Ability to connect data insights with real-life operational behaviour

Leadership & Behavioural Skills

Proven ability to drive and embed change across multiple organizational levels
Strong credibility with operations teams (“shopfloor acceptance”)
Ability to influence without authority in matrix organizations
Hands-on, pragmatic, and execution-focused mindset
Strong facilitation, stakeholder management skills, and coaching capability
Ability to challenge constructively and drive accountability

Success Measures

Adoption and maturity of TMW and performance routines across Forwarding product segment operations
Sustainable improvement of business performance via facilitated initiatives
Strengthened cross-functional collaboration and ownership

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

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implementation specialist Jobs in hamburg, hh

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