20 beste Stellen als head of customer service in hamburg, hh – aktuell auf Personalsuche

Head of Customer Service Europe (m/w/d)
Montblanc —Hamburg
- Kundenberatung
- Microsoft Office
- Produktion
- Flexible Arbeitszeiten
Head of Customer Field Service (all genders)
ek robotics —Hamburg
- Vollzeit
- Englisch
- Führungserfahrung
- Gleitzeit
- Weiterbildungsprogramme
Direkt bewerben
Front Office & Administration Coordinator
MacGregor Germany GmbH —Hamburg
- 44.100 € – 81.899 € pro Jahr
- Per E-Mail
- Microsoft Office
Direkt bewerben
Head of Operations (m/w/x)
wherever SIM GmbH —Hamburg
- Vollzeit
- Führungserfahrung
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
5 Tage
Headhunter (m/w/d)
A-LEVEL —Hamburg
- 48.000 € – 100.000 € pro Jahr
- Wochenendarbeit möglich
- Hybrides Arbeiten
- Englisch
- Recruiting
- Organisationstalent
- Aufstiegsmöglichkeiten
- Flexible Arbeitszeiten
Direkt bewerben
Operations Manager (m/f/d) in Hamburg - Barebells I Vitamin Well I NOCCO
Vitamin Well Group —Hamburg
- Englisch
- Mitarbeiter-Rabatt
Customer-Success-Manager:in B2B (m/w/d)
knowhere GmbH —Hamburg
- 54.000 € – 60.000 € pro Jahr
- Per E-Mail
- Homeoffice
- CRM-Software
- Englisch
- APIs
- Flexible Arbeitszeiten
14 Tage
Marketing Congress & Event coordinator (Onsite, Full-time or Part-time, Germany)
Cordis —Hamburg
- Teilzeit
- Microsoft Office
- Organisationstalent
- Wirtschaft
Strategic Project Manager (m/f/d) Customer Quality - limited to 24 months
Hapag-Lloyd AG —Hamburg
- Projektmanagement
- Präsentationserfahrung
- Flexible Arbeitszeiten
Inventory Manager, global (m/f/d)
Olympus Europa SE & Co. KG (OEKG) —Hamburg
- Bestandsmanagement
- Master
- Kontinuierlicher Verbesserungsprozess
- Kostenloser Parkplatz
- Homeoffice-Möglichkeit
3 Tage
Office Manager
Anglo-Eastern Ship Management —Hamburg
- Vollzeit
- Microsoft Office
- Bachelor
Direkt bewerben
Manager (m/f/d) Export Control
Hapag-Lloyd AG —Hamburg
- Kommunikationsfähigkeit
- Flexible Arbeitszeiten
High Touch Implementation Specialist - EMEA
Ashby —Hamburg
- 70.000 € – 85.000 € pro Jahr
- Vollzeit
- Homeoffice
- Projektmanagement
- Mit Reiseanteil
Senior Strategic Project Manager (m/f/d) Customer Quality - limited to 24 months
Hapag-Lloyd AG —Hamburg
- Flexible Arbeitszeiten
FX Sales Manager / Head of Desk
Ebury —Wentorf bei Hamburg
- Vertrieb
- Finanzdienstleistungen
- Führungserfahrung
Direkt bewerben
1 Tag
Head of IT Operations (m/f/d)
1Komma5° GmbH —Hamburg
- Vollzeit
- Mit Reiseanteil
- Künstliche Intelligenz
- Führungserfahrung
Direkt bewerben
Key International Account Manager - Fragrance Sales (m/f/d)
Givaudan —Hamburg
- Management-Erfahrung
- Führungserfahrung
- Verhandlungsgeschick
Area Sales Manager (m/f/d) for Norway/ Sweden
HOYER —Hamburg
- Vertrieb
- Mit Reiseanteil
- Rechnungswesen
13 Tage
Intermodal & Depot services Procurement Officer (f/m/d)
CMA CGM —Hamburg
- Datenanalyse
- Bachelor
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Area Sales Manager (m/f/d) for Denmark
HOYER —Hamburg
- CRM-Software
- Vertrieb
- Mit Reiseanteil
13 Tage

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Head of Customer Service Europe (m/w/d)

Montblanc -
Hamburg

Jetzt bewerben

Details zur Stelle

Festanstellung

Leistungen

Flexible Arbeitszeiten

Qualifikationen

Kundenberatung
Microsoft Office
Produktentwicklung
Produktion
Wirtschaft
Führungserfahrung
Lean Manufacturing

Vollständige Stellenbeschreibung

Customer Services
Hamburg, DE
Permanent

Reference code: JR128097

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

What moves you makes us.
What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of

Head of Customer Service Europe (m/w/d)

For our HQ in Hamburg, full-time starting October 01, 2026

„ This is more than a leadership position; it's an invitation to ignite passion for service, foster innovation, and drive a unified vision for customer delight across our European operations. If you are a dynamic leader with a proven track record of empowering teams and crafting seamless, memorable customer journeys on a grand scale, your next chapter begins here.” - Anne, Director International Customer Service

Indulge your passion…

by taking overall responsibility for Customer Service Europe, including the Technical Center with a team of approximately 30 FTEs (logistic , administration, watchmaker, technicians for writing Instruments) and driving operational excellence
by driving E2E performance in order to reach best in class customer service experience, while optimizing operating costs
by coordinating all processes between Customer Service, Logistics, technical departments, and administration
by analyzing, optimizing, and continuously improving internal processes
by managing cross-functional projects and initiating improvement measures
by collaborating closely with internal interfaces and international markets
by supporting the development and implementation of systems and tools (e.g., SAP, workforce solutions)
by preparing analyses, reports, and decision-making materials for management

You’ll have …

a completed degree or comparable qualification in a business or technical field
minimum 15 years of professional and leadership experience in customer service, repair center, or a comparable environment and managing large teams
experience in an international environment and lean manufacturing and working with different markets
a strong mindset and proven record in continuous improvement
confident in using common IT systems (e.g. SAP, MS Office)
strong communication and leadership skills
analytical thinking as well as a structured and solution-oriented way of working
very good German and English skills, both written and spoken

In a culture that…

has combined tradition with a pioneering spirit for over 100 years
extends its innovative approach far beyond product development
brings together individuality, enthusiasm and the joy of creativity
is cosmopolitan, vibrant and diverse
invites you to go above and beyond as part of a team
is willing to allow you to develop it, shape it and leave your mark on it

In return, you’ll get…

an international environment and good development opportunities
flexible working hours
an attractive company pension scheme
site services such as: canteen, on-site café and laundry service
company sports and other health programs
discounted Urban Sports membership
a subsidized ticket for local public transport (HVV-ProfiTicket)
an employee car park and free charging stations for electric vehicles
German company bike and a secure bicycle parking area
special conditions on Montblanc products and products from other Group brands
employee benefit portals
30 days holiday
regular events for employees
various further training opportunities

Short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.

We look forward to receiving your application and to meeting you! The HR team

Jetzt bewerben

Erweiterte Suche

head of customer service Jobs in hamburg, hh

Head of Customer Service Europe (m/w/d)

Head of Customer Field Service (all genders)

Front Office & Administration Coordinator

Head of Operations (m/w/x)

Headhunter (m/w/d)

Operations Manager (m/f/d) in Hamburg - Barebells I Vitamin Well I NOCCO

Customer-Success-Manager:in B2B (m/w/d)

Marketing Congress & Event coordinator (Onsite, Full-time or Part-time, Germany)

Strategic Project Manager (m/f/d) Customer Quality - limited to 24 months

Inventory Manager, global (m/f/d)

Office Manager

Manager (m/f/d) Export Control

High Touch Implementation Specialist - EMEA

Senior Strategic Project Manager (m/f/d) Customer Quality - limited to 24 months

FX Sales Manager / Head of Desk

Head of IT Operations (m/f/d)

Key International Account Manager - Fragrance Sales (m/f/d)

Area Sales Manager (m/f/d) for Norway/ Sweden

Intermodal & Depot services Procurement Officer (f/m/d)

Area Sales Manager (m/f/d) for Denmark

Ich möchte aktuelle Job-E-Mails für Stellen als head of customer service in hamburg, hh erhalten

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