20 beste Stellen als head of customer service in frankfurt am main – aktuell auf Personalsuche

SodaStream: Head of D2C & eCommerce DACH (m/w/d)
PepsiCo —Frankfurt am Main
- Vertrieb
- Kundenberatung
- Microsoft Office
Head of Growth (m/w/d)
mellow NOIR —Frankfurt am Main
- 90.000 € – 120.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Englisch
- Analysefähigkeit
- Homeoffice-Möglichkeit
Direkt bewerben
Head of Operations, Compute, & Storage Team
Universal-Investment-Gesellschaft mbH —Frankfurt am Main
- Informatik
- Bachelor
- Führungserfahrung
ISO Partnerships Relationship Manager
U.S. Bank National Association —Frankfurt am Main
- 90.695 € – 106.700 € pro Jahr
- Microsoft Excel
- Vertrieb
- Microsoft Office
4 Tage
Community Manager, PSA EU (Frankfurt)
Collectors —Frankfurt am Main
- 59.300 € – 78.000 € pro Jahr
- Vollzeit
- Projektmanagement
- Bachelor
- Marketing
Head of Data Center Operations - Germany
Data4 —Hanau
- Vollzeit
- Bachelor
- Ohne Hochschulabschluss
- Agile
Direkt bewerben
Global Corporate Banking - Subsidiary Banker for Central Eastern Europe (CEE); Vice President - Frankfurt or Warsaw
JPMorganChase —Frankfurt am Main
- 550.000 € – 680.000 € pro Jahr
- Vollzeit
- Mit Reiseanteil
- Organisationstalent
- Kommunikationsfähigkeit
Head of IT Security - Executive Director (m/w/d)
Sumitomo Mitsui Banking Corporation —Frankfurt am Main
- 102.000 € – 154.000 € pro Jahr
- Hybrides Arbeiten
- Master
- Bachelor
- Finanzdienstleistungen
10 Tage
Head of AI - Customer Management (w/m/d)
1&1 AG —Frankfurt am Main
- Online-Bewerbung
- CRM-Software
- Englisch
- Künstliche Intelligenz
- Weiterbildungsprogramme
Cargo Sales Support Agent
Qatar Airways —Frankfurt am Main
- Microsoft Excel
- Vertrieb
- Kundenberatung
8 Tage
Senior Strategy Manager (m/f/d)
Heraeus Holding GmbH —Hanau
- Vollzeit
- Master
- Wirtschaft
- Führungserfahrung
Financial Crime Risk Oversight Manager
National Westminster Bank PLC —Frankfurt am Main
- 61.000 € – 91.500 € pro Jahr
- Vollzeit
- Schreibfähigkeiten
- Kommunikationsfähigkeit
Senior Manager - Client Services - MFG - V
Infosys —Frankfurt am Main
- Doktorat
- Master
- Präsentationserfahrung
DevOps Generalist - 100% Remote (m/f/d)
Digistore24 —Frankfurt am Main
- 60.000 € – 80.000 € pro Jahr
- Vollzeit
- Homeoffice
- Azure
- DevOps
- Master
- Flexible Arbeitszeiten
Head of Data Platform (m/f/d)
Solactive AG —Frankfurt am Main
- Vollzeit
- Azure
- AWS
- Führungserfahrung
Direkt bewerben
IT System Administrator (Human)
Sensory-Minds —Offenbach
- Vollzeit
- Hybrides Arbeiten
- Informatik
Direkt bewerben
Client Service Officer Guarantees & Letters of Credit (m/f/d)
Société Générale —Frankfurt am Main
- Microsoft Office
- Finanzwirtschaft
- Präsentationserfahrung
Trade Finance Associate
Sumitomo Mitsui Banking Corporation —Frankfurt am Main
- 51.000 € – 77.000 € pro Jahr
- Hybrides Arbeiten
- Microsoft Powerpoint
- Microsoft Excel
- Englisch
2 Tage
Head of Strategic Account Management DACH (m/w/d)
Elanco —Bad Homburg vor der Höhe
- Vollzeit
- CRM-Software
- Englisch
- Master
4 Tage
IT Governance & Planning Manager - Vice President (m/w/d)
Sumitomo Mitsui Banking Corporation —Frankfurt am Main
- 78.000 € – 118.000 € pro Jahr
- Hybrides Arbeiten
- Microsoft Excel
- PMP
- Finanzwirtschaft
10 Tage

Ich möchte aktuelle Job-E-Mails für Stellen als head of customer service in frankfurt am main erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

head of customer service jobs near frankfurt am main

Jobs als Site Reliability Engineer in Frankfurt Am Main

Jobs als Partnership Manager in Frankfurt Am Main

Jobs als Head Of IT in Frankfurt Am Main

Jobs als Leiter Marketing in Frankfurt Am Main

Jobs als Head Of Operations in Frankfurt Am Main

Jobs als Client Services in Frankfurt Am Main

Jobs als Financial Risk Manager in Frankfurt Am Main

Jobs als Finance Associate in Frankfurt Am Main

Jobs als Community Manager in Frankfurt Am Main

Jobs als Vice President in Frankfurt Am Main

Jobs als Cargo Agent in Frankfurt Am Main

Jobs als Site Reliability Engineer in München

Jobs als Test Engineer in Nürnberg

Jobs als Computer Vision Engineer in München

Jobs als Site Reliability Engineer in Hamburg

Jobs als R&d Engineer in München

Jobs als Social Media Manager in Stuttgart

Jobs als Partnership Manager in München

Jobs als Partnership Manager in Köln

Jobs als Partnership Manager in Berlin

SodaStream: Head of D2C & eCommerce DACH (m/w/d)

PepsiCo -
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Qualifikationen

Vertrieb
Kundenberatung
Microsoft Office
E-Commerce
Digitales Marketing
CRM
Wirtschaft
Führungserfahrung
Marketing
Analytik

Vollständige Stellenbeschreibung

Overview :

The Head of DTC & eCommerce DACH is responsible for defining and executing the regional Direct-to-Consumer and eCommerce strategy across Germany, Austria and partly Switzerland. The role drives profitable growth, operational excellence and customer experience across all owned and marketplace-based digital sales channels. The objective of the Head of DTC & eCommerce DACH is to build and scale a best-in-class regional DTC and eCommerce business that delivers profitable growth, outstanding customer experience and strong brand impact, while ensuring operational excellence and strategic alignment with the overall company objectives.

This is a fixed-term position with a maximum duration of 12 months.

Responsibilities:

Define and own the DTC & eCommerce (inlc Amazon) strategy for the DACH region in alignment with global and European eCommerce objectives
Full P&L responsibility for DTC, Amazon Germany and regional eCommerce channels, including revenue, contribution margin and cost management
Lead and further develop all regional DTC and eCommerce sales channels (e.g. branded webshops, marketplaces, B2B eCommerce where applicable)
Drive commercial performance through assortment strategy, pricing, promotions, campaigns and conversion optimization
Own customer acquisition, retention and lifetime value strategy in close alignment with Marketing
after-sales)
Ensure strong collaboration with Retail, Key Account Management and Commercial teams to enable an integrated omnichannel approach
Manage internal and external stakeholders including agencies, platform providers and logistics partners
Lead, coach and develop the regional eCommerce team, ensuring clear targets, accountability and performance management
Provide transparent performance reporting, forecasting and actionable insights to senior management
Definition of Amazon’s role within the DTC & E‑Commerce ecosystem (vs. DTC shop & B2B)
Leadership of Amazon Key Account Management team with clear objectives and governance
Establishment of performance steering, forecasting and management reporting for Amazon
Senior stakeholder alignment with Marketing, Finance, Supply Chain and Global Amazon and DTC
Overall ownership of the B2B Ecom strategy in DACH, including growth ambition, channel role and scalability
Definition of the B2B operating model (lead‑based direct sales, order‑to‑cash, system landscape)
Leadership and enablement of B2B sales and key account team (targets, priorities, governance)
Ownership of B2B commercial frameworks (pricing logic, conditions, contract principles)
Alignment of B2B with DTC, Amazon and Retail to ensure clear channel roles and avoid conflicts
Steering of B2B performance KPIs (revenue, margin, pipeline quality) via reporting and reviews
Accountability for scalable foundations, not operational sales execution

Qualifications:

University degree in Business Administration, Economics, Marketing, eCommerce, Digital Business or a comparable field
Proven professional experience in eCommerce, DTC or digital sales leadership roles
Strong commercial and financial acumen with hands-on P&L responsibility
Very good knowledge of the online market and its trends
Several years of experience in senior eCommerce or DTC leadership roles, ideally in FMCG or consumer goods
Experience managing multi-country or regional business scopes (DACH preferred)
Proven track record in scaling DTC businesses and driving sustainable growth
Strong commercial and entrepreneurial mindset
Strategic thinking combined with operational execution capability
Excellent leadership, people management and stakeholder management skills
Data-driven decision making and analytical strength
High ownership mentality and ability to work in a fast-paced environment
Fluency in English (business level); German preferred
Deep understanding of eCommerce business models, DTC operating models and omnichannel structures
Solid knowledge of digital marketing fundamentals, CRM and data-driven optimization
Experience working with fulfillment, payment and customer service processes
Strong proficiency with eCommerce platforms, analytics tools (e.g. GA, BI tools), and ERP interfaces
Confident handling of MS Office / Google Workspace

#sodastream

Jetzt bewerben

Erweiterte Suche

head of customer service Jobs in frankfurt am main

SodaStream: Head of D2C & eCommerce DACH (m/w/d)

Head of Growth (m/w/d)

Head of Operations, Compute, & Storage Team

ISO Partnerships Relationship Manager

Community Manager, PSA EU (Frankfurt)

Head of Data Center Operations - Germany

Global Corporate Banking - Subsidiary Banker for Central Eastern Europe (CEE); Vice President - Frankfurt or Warsaw

Head of IT Security - Executive Director (m/w/d)

Head of AI - Customer Management (w/m/d)

Cargo Sales Support Agent

Senior Strategy Manager (m/f/d)

Financial Crime Risk Oversight Manager

Senior Manager - Client Services - MFG - V

DevOps Generalist - 100% Remote (m/f/d)

Head of Data Platform (m/f/d)

IT System Administrator (Human)

Client Service Officer Guarantees & Letters of Credit (m/f/d)

Trade Finance Associate

Head of Strategic Account Management DACH (m/w/d)

IT Governance & Planning Manager - Vice President (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als head of customer service in frankfurt am main erhalten

Related Searches

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt