The role is to manage and develop the customer service team in an international environment.
Planning
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Customer Demand planning
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Capacity Planning
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Material/MRP Planning
Demand and Forecast Management
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Annual budget fulfillment and 12 months rolling forecast
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Improve forecast accuracy
Inventory Management
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Define inventory trategies ( safety stock, stocking policies)
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Optimize inventory levels, turnover and obsolescence risk
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Reduce inventory capital
Process Standardization & Optimization
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Implement best practices and continuous improvement initiatives
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Eliminate inefficiencies and manuel work
Team Leadership & Development
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Lead and develop planning teams ( demand, supply, material planners)
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Foster a high-performance and collaborative culture
Performance Management (KPIs)
Define, monitor, and improve key KPIs:
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Service Level / OTIF (On-Time In-Full)
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Forecast Accuracy
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Inventory Turns / Days Inventory Outstanding
Drive performance reviews and corrective actions
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Completed training / studies in business administration or comparable
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At least three years of professional experience as a department manager in the field of logistics
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Business fluent in German and English (written and spoken)
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Knowledge in building up internal sales team
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Experience in coordinating and organizing multi level teams
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Extensive understanding of the request management from customers of the industry
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Hands-on mentality
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Ability to work in a team, intercultural competence, presentation and management skills
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Dynamic, independent personality
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Motivational and leadership skills
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Strong interpersonal skills
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Strong communication and conflict management skills
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Customer-oriented with negotiation skills
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Results-oriented, analytical, strategic thinking and planning skills
Become part of an internationally active organization and make an active contribution to the development of the company with your ideas and experience. We offer a corporate culture in which it is a pleasure to contribute ideas, energy and initiative. You can expect exciting tasks, performance-related pay, regulated working hours/flexitime and a pleasant working atmosphere. In addition, well-equipped workplaces with the appropriate technical equipment are a matter of course for us.
What we offer:
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Company bonus (voluntary)
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40 hours per week
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30 days’ annual leave
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1 day’s special leave for every 5 years’ service
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Opportunities for further training
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Celebration of work anniversaries, birthdays, etc. (including vouchers)
In addition to our general conditions
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A corporate culture where it’s enjoyable to contribute ideas, energy and initiative
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A rapidly growing company offering scope for creativity
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Exciting roles and performance-related pay
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An international working environment with exciting projects
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A pleasant working atmosphere and supportive teams
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Company events
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Structured, role-specific and tailor-made onboarding plans
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Well-equipped workstations with modern technical equipment
Jason Rogowski - HR Business Partner
Die Hongfa Europe GmbH ist das europäische Vertriebs- und Servicezentrum der international führenden Hongfa-Gruppe – dem Weltmarktführer für Relais. Seit unserer Gründung 2003 sind wir auf ein 130-köpfiges, internationales und engagiertes Team in Maintal gewachsen.
Wir schaffen Verbindungen, die die Welt voranbringen – und dieselben Verbindungen geben unseren Mitarbeitenden Halt, Perspektive und Raum für Wachstum. Deine Zukunft beginnt hier – werde Teil der HongFamily und gestalte sie mit uns!
