20 beste Stellen als mobility specialist in frankfurt am main, he – aktuell auf Personalsuche

AS Denza Customer Care Specialist
BYD Europe —Frankfurt am Main
- Microsoft Powerpoint
- Vertrieb
- Kundenberatung
2 Tage
Disposition Specialist
BYD Europe —Frankfurt am Main
- Microsoft Excel
- ERP-Systeme
- Wirtschaft
1 Tag
Administration Specialist
BYD Europe —Frankfurt am Main
- Datenanalyse
1 Tag
Delivery Advisor Specialist
Zeekr EU —Frankfurt am Main
- CRM-Software
AS Spare Parts Operations Specialist
BYD Europe —Frankfurt am Main
- Microsoft Powerpoint
- Präsentationserfahrung
- Bachelor
2 Tage
AS Business Support Specialist
BYD Europe —Frankfurt am Main
- Microsoft Powerpoint
- Bachelor
- Kommunikationsfähigkeit
2 Tage
HR Specialist (m/w/d) – Global Mobility (Social Security Focus)
d-fine GmbH —Frankfurt am Main
- Vollzeit
- Microsoft Excel
- Englisch
- Microsoft Office
Logistics Specialist
BYD Europe —Frankfurt am Main
- Microsoft Excel
- ERP-Systeme
- Wirtschaft
1 Tag
Information Management Specialist (Librarian)
The European Central Bank —Frankfurt am Main
- 4.982 € pro Monat
- Vollzeit
- Wartung
- Bachelor
9 Tage
Senior Mobility Specialist - Immigration Lawyer
Remote —Frankfurt am Main
- 63.550 € – 71.500 € pro Jahr
- Homeoffice
- Englisch
- Umzugskostenzuschuss
- Homeoffice-Möglichkeit
AS Senior Warranty Specialist
BYD Europe —Frankfurt am Main
- Microsoft Powerpoint
- Präsentationserfahrung
- Kommunikationsfähigkeit
2 Tage
Specialist (m/w/d) Rewards
Heraeus Holding GmbH —Hanau
- Online-Bewerbung
- Englisch
- Analysefähigkeit
- Employee Assistance Program
IT Governance Specialist (f/m/d)
Deutsche Börse —Frankfurt am Main
- Hybrides Arbeiten
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
8 Tage
Fleet Operations Specialist – German Fleet Market
Zeekr EU —Frankfurt am Main
- CRM-Software
Specialist Accounts Receivable (AR) & Accounts Payable (AP) (all genders welcome)
Kia Connect —Frankfurt am Main
- Vollzeit
- Hybrides Arbeiten
- Microsoft Excel
- Microsoft Office
- Master
Direkt bewerben
Sr. Sales Specialist - Used Cars, Frankfurt (m/f/d)
Lucid Motors —Frankfurt am Main
- Vertrieb
- Salesforce
- Lebensversicherung
2 Tage
Senior Technical Support Specialist
BYD Europe —Frankfurt am Main
- Microsoft Powerpoint
- Präsentationserfahrung
- Kommunikationsfähigkeit
1 Tag
Specialist - Transfer Pricing (f/m/d)
Deutsche Börse —Frankfurt am Main
- Hybrides Arbeiten
- Microsoft Office
- Master
- Finanzdienstleistungen
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
Valuation Specialist (f/m/d) - Limited to 24 months
Allianz —Frankfurt am Main
- Vollzeit
- Microsoft Excel
- Microsoft Access
- Microsoft Office
- Flexible Arbeitszeiten
11 Std.
Payroll Specialist - Remote
Via —Frankfurt am Main
- 70.000 € – 90.000 € pro Jahr
- Homeoffice
- Microsoft Excel
Direkt bewerben

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AS Denza Customer Care Specialist

BYD Europe -
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

vor 2 Tagen

Qualifikationen

Microsoft Powerpoint
Vertrieb
Kundenberatung
Präsentationserfahrung
Bachelor
Kommunikationswissenschaft
Wirtschaft
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation. The scope of products spans across all brands of BYD, which fall under the responsibility of BYD Automotive GmbH.

Key Responsibilities:

Premium Customer Engagement & Complaint Resolution

Deliver personalized, high-touch support across all contact channels (phone, email, chat, social media, app community, etc.), ensuring every interaction meets DENZA’s premium standards.
Manage and resolve both sales and after-sales cases with transparency, empathy, and urgency.
Ensure all customer communications are consistent with DENZA’s tone of voice and premium brand identity.
Record and track all cases through internal systems, providing detailed documentation and proactive updates.
Collaborate cross-functionally with retail, service, and logistics teams to achieve root-cause resolutions and implement long-term service improvements.

NPS Ownership & Customer Loyalty

Take full accountability for NPS results within the market—analyzing feedback, identifying key satisfaction drivers, and implementing improvement actions.
Lead customer delight initiatives that deepen emotional connection, foster loyalty, and enhance overall satisfaction.
Monitor and interpret customer insights to drive continuous improvements in service delivery and elevate brand perception.

Customer Journey & Experience Enhancement

Support customers through every stage of their journey—from onboarding and test drives to delivery and after-sales follow-up.
Represent DENZA as a “brand ambassador”, ensuring every engagement mirrors the quality, elegance, and exclusivity expected from a premium EV marque.
Participate in experience audits and contribute to the development of new processes that reinforce the luxury ownership journey.

Cross-Market Collaboration & Excellence Development

Partner with Country teams and Global Customer Care teams to align service standards and uphold a consistent global premium experience.
Share insights, best practices, and innovations that strengthen DENZA’s global reputation for customer care excellence.
Contribute actively to the continuous evolution of DENZA’s Customer Care Excellence Framework, supporting the brand’s pursuit of world-class service.

Qualifications:

Bachelor’s degree in Business Administration, Communications, or a related discipline.
3–5 years of experience in customer service or after-sales—preferably within premium automotive, EV, or luxury brand environments.
Proven track record of managing complex customer cases with composure and professionalism.
Strong analytical mindset, with experience in CRM platforms and NPS or VOC (Voice of Customer) analysis.
Exceptional written and verbal communication skills, with cultural sensitivity and adaptability.
Fluent in English and German.
Self-organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
Excellent written and verbal communication skills in German language and English is a must.
High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

Why Join Us?

Opportunity to work in a dynamic and innovative industry.
Competitive salary and benefits. Exposure to global automotive trends and strategies.
A collaborative team environment that fosters professional growth.

Jetzt bewerben

Erweiterte Suche

mobility specialist Jobs in frankfurt am main, he

AS Denza Customer Care Specialist

Disposition Specialist

Administration Specialist

Delivery Advisor Specialist

AS Spare Parts Operations Specialist

AS Business Support Specialist

HR Specialist (m/w/d) – Global Mobility (Social Security Focus)

Logistics Specialist

Information Management Specialist (Librarian)

Senior Mobility Specialist - Immigration Lawyer

AS Senior Warranty Specialist

Specialist (m/w/d) Rewards

IT Governance Specialist (f/m/d)

Fleet Operations Specialist – German Fleet Market

Specialist Accounts Receivable (AR) & Accounts Payable (AP) (all genders welcome)

Sr. Sales Specialist - Used Cars, Frankfurt (m/f/d)

Senior Technical Support Specialist

Specialist - Transfer Pricing (f/m/d)

Valuation Specialist (f/m/d) - Limited to 24 months

Payroll Specialist - Remote

Ich möchte aktuelle Job-E-Mails für Stellen als mobility specialist in frankfurt am main, he erhalten

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