20 beste Stellen als customer care specialist in frankfurt am main, he – aktuell auf Personalsuche

AS Denza Customer Care Specialist
BYD Europe —Frankfurt am Main
- Microsoft Powerpoint
- Vertrieb
- Kundenberatung
Customer Service Specialist
DiaSorin —Dietzenbach
- Vollzeit
- Master
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Too Good To Go —Frankfurt am Main
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AS Spare Parts Operations Specialist
BYD Europe —Frankfurt am Main
- Microsoft Powerpoint
- Präsentationserfahrung
- Bachelor
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DiaSorin —Dietzenbach
- Vollzeit
- Microsoft Powerpoint
- Microsoft Office
- Projektmanagement
Clinical Diabetes Sales Specialist / Territory Manager Diabetes (m/w/d) Nord-, Ost-, West- oder Süddeutschland
Tandem Diabetes Care —Frankfurt am Main
- CRM-Software
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- Englisch
- Weiterbildungsprogramme
- Aufstiegsmöglichkeiten
Direkt bewerben
13 Tage
Operations Specialist III, Aerospace & Defense (EU)
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- 55.000 € – 70.000 € pro Jahr
Direkt bewerben
Data Center Technician Trainee, Data Center Operations
A100 ROW GmbH —Frankfurt am Main
- Überstunden
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ADP —Neu-Isenburg
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6 Tage
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6 Tage
SAP Technical Specialist
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Head of Marketing EMEA (m/f/d)
Merz Aesthetics GmbH —Frankfurt am Main
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Technical Specialist - SAP Solutions
VersaFile —Frankfurt am Main
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- Vollzeit
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Direkt bewerben
Lakebase Sales Specialist (Central)
Databricks —Frankfurt am Main
- Azure
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Technical and Customer Support Specialist (m/w/d) - KFZ-Meister
MSX International —Kronberg
- Vollzeit
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- Kundenberatung
- Englisch
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- Weiterbildungsprogramme
Direkt bewerben
12 Tage

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AS Denza Customer Care Specialist

BYD Europe -
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Qualifikationen

Microsoft Powerpoint
Vertrieb
Kundenberatung
Präsentationserfahrung
Bachelor
Kommunikationswissenschaft
Wirtschaft
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation. The scope of products spans across all brands of BYD, which fall under the responsibility of BYD Automotive GmbH.

Key Responsibilities:

Premium Customer Engagement & Complaint Resolution

Deliver personalized, high-touch support across all contact channels (phone, email, chat, social media, app community, etc.), ensuring every interaction meets DENZA’s premium standards.
Manage and resolve both sales and after-sales cases with transparency, empathy, and urgency.
Ensure all customer communications are consistent with DENZA’s tone of voice and premium brand identity.
Record and track all cases through internal systems, providing detailed documentation and proactive updates.
Collaborate cross-functionally with retail, service, and logistics teams to achieve root-cause resolutions and implement long-term service improvements.

NPS Ownership & Customer Loyalty

Take full accountability for NPS results within the market—analyzing feedback, identifying key satisfaction drivers, and implementing improvement actions.
Lead customer delight initiatives that deepen emotional connection, foster loyalty, and enhance overall satisfaction.
Monitor and interpret customer insights to drive continuous improvements in service delivery and elevate brand perception.

Customer Journey & Experience Enhancement

Support customers through every stage of their journey—from onboarding and test drives to delivery and after-sales follow-up.
Represent DENZA as a “brand ambassador”, ensuring every engagement mirrors the quality, elegance, and exclusivity expected from a premium EV marque.
Participate in experience audits and contribute to the development of new processes that reinforce the luxury ownership journey.

Cross-Market Collaboration & Excellence Development

Partner with Country teams and Global Customer Care teams to align service standards and uphold a consistent global premium experience.
Share insights, best practices, and innovations that strengthen DENZA’s global reputation for customer care excellence.
Contribute actively to the continuous evolution of DENZA’s Customer Care Excellence Framework, supporting the brand’s pursuit of world-class service.

Qualifications:

Bachelor’s degree in Business Administration, Communications, or a related discipline.
3–5 years of experience in customer service or after-sales—preferably within premium automotive, EV, or luxury brand environments.
Proven track record of managing complex customer cases with composure and professionalism.
Strong analytical mindset, with experience in CRM platforms and NPS or VOC (Voice of Customer) analysis.
Exceptional written and verbal communication skills, with cultural sensitivity and adaptability.
Fluent in English and German.
Self-organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
Excellent written and verbal communication skills in German language and English is a must.
High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

Why Join Us?

Opportunity to work in a dynamic and innovative industry.
Competitive salary and benefits. Exposure to global automotive trends and strategies.
A collaborative team environment that fosters professional growth.

Jetzt bewerben

Erweiterte Suche

customer care specialist Jobs in frankfurt am main, he

AS Denza Customer Care Specialist

Customer Service Specialist

Logistics Manager

Enterprise Account Executive - Germany - Healthcare & Life Sciences

Senior FP&A Specialist (d/f/m)

Associate Business Enhancement

Artel Inside Sales Specialist

Hospital Affairs Lead - Germany (Mid-West)

AS Spare Parts Operations Specialist

Sales Representative

Clinical Diabetes Sales Specialist / Territory Manager Diabetes (m/w/d) Nord-, Ost-, West- oder Süddeutschland

Operations Specialist III, Aerospace & Defense (EU)

Data Center Technician Trainee, Data Center Operations

Sr. Functional Lead Consultant (m/w/d)

Functional Lead Consultant (m/w/d)

SAP Technical Specialist

Head of Marketing EMEA (m/f/d)

Technical Specialist - SAP Solutions

Lakebase Sales Specialist (Central)

Technical and Customer Support Specialist (m/w/d) - KFZ-Meister

Ich möchte aktuelle Job-E-Mails für Stellen als customer care specialist in frankfurt am main, he erhalten

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