Are you a movie fanatic, a super-fan of iconic animated classics, epic superhero universes, galaxy-spanning sci-fi, and mind-blowing real-world documentaries? Ready to swap rainy days and dreary commutes for Mediterranean sunshine, vibrant nightlife, and weekend beach trips?
We’re hiring enthusiastic Customer Support Specialists speaking German to join a fast-paced, world-renowned global streaming giant right here in Greece!
What’s the Magic All About?
You’ll be the hero behind the screen for millions of fans streaming over 7,000 series episodes and 500+ blockbuster films. From resolving account glitches to helping users find their favorite nostalgia-filled series, you'll manage real-time customer interactions end-to-end—no transfer ring-arounds, just pure issue-solving stardom!
What you’ll be doing daily:
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Save the Day (Inbound Calls & Chats): Assist streaming enthusiasts with login hiccups, payment failures, app navigation, and technical troubleshooting (like buffering or app crashes).
- Share the Fan Passion: Answer inquiries about subtitle languages, new content releases, special promos, and exclusive features.
- Keep the Magic Alive: Help retain loyal subscribers by understanding their needs and delivering top-notch, 5-star service.
- Level Up Over Time: Start on calls and live chats. You could expand into Social Media support, and eventually manage email queries as you grow!
Requirements
What We’re Looking For
You don’t need years of corporate experience—just passion, great communication skills, and a desire to live abroad!
- Fluency: C1/(near) native level in German
- English Proficiency: B2 level in English for training and internal knowledge base navigation.
- Tech-Savvy: Comfortable navigating PCs, multitasking across dynamic software, and troubleshooting apps.
- People & Problem Solver: Strong written and verbal communication skills with a friendly, helpful vibe.
- Streaming Fan: Active users of major streaming services are super welcome!
Benefits
️ Why You’ll Love Living & Working in Greece
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Full Relocation Support: Seamless help with flights, accommodation arrangements, and official onboarding administration to make your move to Athens stress-free.
- Comprehensive Paid Training: 8 days of fun, interactive product training followed by 12 days of guided nesting to get you fully confident.
- Work & Play Balance: Flexible shift patterns (including late shifts and weekend rotations) that leave plenty of time during the day to explore ancient historical sites, enjoy Greek coffee on the coast, or hit the beach.
- Career Progression: Continuous learning curve with direct paths into social media management and email support streams.
- Multicultural Energy: Join an international team of over 150 like-minded expats from across Europe.
Ready to Start Your Greek Chapter?
Hit Apply Now, upload your updated CV in English or German, and take the first step toward living in paradise while helping millions of fans enjoy their favorite entertainment every day!
