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Customer Service Representative (m/w/d)

exocad gmbh -
Darmstadt

Jetzt bewerben

Details zur Stelle

Vollzeit

Leistungen

Jobticket
Firmenevents
Flexible Arbeitszeiten

Qualifikationen

Microsoft Office

Vollständige Stellenbeschreibung

We are looking for you to strengthen our customer service team in Darmstadt

International Customer Service Mitarbeiter (m/w/d)

(Customer Service Representant)

As an International Customer Service Representative, you will be responsible for global order processing and customer service for our international business clients. You will work closely with colleagues from logistics, sales, finance and administration in a highly coordinated team environment.

Your main tasks

- Processing of incoming license orders
- Packing and shipping of license dongles
- Coordination with our logistics partner
- Dispatch of information and installation materials
- Maintenance and administration of customer and product data in our customer portal
- Written and telephone service for customers (orders, licenses, general inquiries)
- Administration of material stocks (copy protection dongles, packaging material, etc.)
- Collaboration with sales, finance and office/secretarial departments
- Reporting to the Team Leader Customer Service

What really matters to us

We are a well-established, experienced and tightly coordinated team. Our success is based on trust, collaboration and a strong sense of responsibility for each other. For this role, we are looking for someone who truly thrives in a team-oriented environment.

This means:

- You enjoy working closely with colleagues and contributing to a harmonious team atmosphere
- You don’t hesitate to help colleagues, even outside your immediate tasks
- You are hands-on and ready to step in during busy periods
- You communicate clearly, reliably and respectfully
- You approach challenges with a positive, solution-focused mindset
- You take ownership of your work while supporting the collective goals of the

Your profile

- Completed vocational training in a commercial field
- 2+ years professional experience in a similar role
- Very good knowledge of Microsoft Office
- Strong customer and service orientation
- Independent, structured and solution-oriented work style
- Quick comprehension and high reliability
- Excellent team spirit, flexibility, motivation and communication skills
- Professional manners and a friendly, positive appearance
- Very good written and spoken German (native speaker or C1 level)
- Good English skills (written and spoken); additional languages are a plus

What we offer

- Exciting and varied tasks in a dynamic and growing software company
- Flat hierarchies and fast decision-making
- A positive working environment that values both freedom and responsibility
- Strong team spirit and a very pleasant atmosphere
- Modern offices, workstations and the latest technologies
- Flexible working hours
- Training and development opportunities
- Company events
- Sports activities and work-life balance initiatives
- Free drinks, fruit and snacks
- Canteen with in-house cook
- Good transport connections
- JobTicket / JobRad

Our Mission

exocad's mission is to make high-quality dental restorations accessible to everyone. At exocad, you will work on products that improve people's quality of life every day. exocad offers a highly interesting work environment within one of the leading software companies in the dental industry. You will be part of a highly qualified team and have the opportunity to actively shape management and development processes—while benefiting from a very attractive compensation package.

Want to join?

If this position excites you and fits your qualifications and professional goals, we look forward to receiving your application.

Please use our online form to apply:

For questions, please contact us:

exocad GmbH | Selina Schilling | Rosa-Parks-Str. 2 | 64295 Darmstadt | E-Mail: [email protected]

Jetzt bewerben

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Ich möchte aktuelle Job-E-Mails für Stellen als service leader in darmstadt, he erhalten

Weitere Job-Standorte erkunden

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