7 beste Stellen als call center english in düsseldorf, nw – aktuell auf Personalsuche

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Customer Service Advisor EMEA

Bio-Techne -
Düsseldorf

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Vertrieb
Salesforce
ERP-Systeme
Bachelor
Wirtschaft

Vollständige Stellenbeschreibung

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Reports To: Customer Services Team Leader

Location: Dusseldorf, Germany (on-site)

Hours of Work: 40 hours per week

Start date: May 2026

Position Summary

Grow your career, create change, and elevate customer service excellence.
We are looking for a motivated and tech-savvy Customer Service Advisor to join our EMEA team, delivering seamless, high-quality service from the first point of contact through order placement and after-sales support, contributing to the success of our new Customer Experience Center in Düsseldorf and driving the business forward.

This role is ideal for early career professionals who are motivated to learn, innovate, and build a rewarding career in a dynamic, tech-driven environment. You will gain hands-on experience, work closely with internal teams, and contribute to improving processes and customer experiences beyond traditional call center work.

Essential Duties

Serve as the first point of contact for incoming sales enquiries via phone, email, and live chat
Process sales orders accurately across multiple channels, including e-commerce, email, and telephone
Raise customer quotations, proformas, and coordinate stock returns when required
Work with Sales, Accounts, Technical Service, and Marketing teams to ensure seamless service
Respond to order queries, manage non-technical complaints, and provide practical solutions
Monitor backorders and keep customers informed of delivery updates
Manage new account processes and maintain accurate customer documentation
Keep the customer database up to date and ensure all information is logged
Follow up on orders to support excellent after-sales service
Develop foundational product knowledge to support customer interactions
Work independently and collaboratively to maintain high levels of customer service
Support best practices, efficiency, and continuous improvement within the team

Qualifications & Skills

Bachelor’s degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or a technology-related field
Experience in a customer-focused role is a plus; open to freshly graduated students
Fluent written and spoken English and German
Tech-savvy with strong IT skills; experience with ERP/CRM platforms; Microsoft D365 or Salesforce a plus
Customer-focused mindset with a commitment to continuous improvement
Strong organizational, administration, and multitasking abilities
Excellent communication and interpersonal skills; able to build positive relationships
Professional, adaptable, and calm under pressure
Passionate about learning, growing, and advancing a career in customer service

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Why Join Bio-Techne:

We offer competitive wages along with extensive benefits for employees and their families.
We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

Jetzt bewerben

Erweiterte Suche

call center english Jobs in düsseldorf, nw

Customer Service Advisor EMEA

Hardware Specialist (d/f/m)

Engineering Manager Aerospace Test Solutions (m/f/d)

Customer Service Representative (German-speaking)

Financial Planning and Analysis Specialist (m/f/d)

Senior Business Solution Consultant

Mechanic (Power Equipment)

Related jobs to explore

Ich möchte aktuelle Job-E-Mails für Stellen als call center english in düsseldorf, nw erhalten

Weitere Job-Standorte erkunden

We offer competitive wages along with extensive benefits for employees and their families.

We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.

We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.

We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.

We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

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