20 beste Stellen als team lead customer care in berlin – aktuell auf Personalsuche

Customer Success - Team Lead (m/w/d)
Lassie —Berlin
- Hybrides Arbeiten
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Customer Operations Lead (f/m/d)
lemon.markets —Berlin
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Care Expert - Customer Training (m/f/d)
voize —Berlin
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Enterprise Customer Success - Team Lead (m/f/d)
voize —Berlin
- Vollzeit
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Team Lead Customer Onboarding & Support (all genders)
lawpilots GmbH —Berlin
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- Weiterbildungsprogramme
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Beauty Advisor (m/f/x) Mall of Berlin in Full Time or Part Time
Sephora —Berlin
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4 Tage
Brand Lead (f/m/d)
Zenjob —Berlin
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Team Lead (all genders) - Operations Delivery Management
MOIA GmbH —Berlin
- Mit Reiseanteil
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Office Manager
Brevo —Berlin
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Founding Operator Germany
Gigs —Berlin
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Team Lead (all genders) - Operations Delivery Management
MOIA —Berlin
- Mit Reiseanteil
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Engineering Lead - Customer Accounting Team (m/f/d)
Raisin —Berlin
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- Java
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Team Lead, Enterprise Engagement DACH
Parloa —Berlin
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Retail - Lead Store Advisor, Berlin
On AG —Berlin
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Restaurant Shift Manager (m/w/d)
rocket and basil —Berlin
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6 Tage
Beauty Advisor (m/f/x) Berlin Ku'damm in Full Time or Part Time
Sephora —Berlin
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Lead Product Manager
paypal —Berlin
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Talent & People Partner (f/m/x)
lemon.markets —Berlin
- Vollzeit
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- Flexible Arbeitszeiten
Beauty Expert Stock (m/f/x) Mall of Berlin in Full Time or Part Time
Sephora —Berlin
- Vollzeit
- Englisch

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team lead customer care jobs near berlin

Customer Success - Team Lead (m/w/d)

Lassie -
Berlin

Direkt bewerben

Details zur Stelle

vor 9 Tagen

Leistungen

Firmenevents
Kostenfreies oder vergünstigtes Deutschland-Ticket

Vollständige Stellenbeschreibung

Ready to make a paws-itive impact in the pet world? Join Lassie, the InsurTech company taking the Swedish, German, and French pet markets by storm! We've just secured a whopping $75 million in Series C funding, and we're on a mission to provide the best pet insurance solutions out there. Our goal? To ensure every furry friend gets the care they deserve, and their owners get peace of mind.

As we set our sights on expanding, we're on the hunt for a Customer Success Team Lead to join us. If you're ready to embark on an adventure with us and help revolutionize pet insurance, we want to hear from you!

This position is placed at our office in Berlin where we apply a hybrid work model with 2-3 days at the office. You will be reporting directly to our Head of Customer Success & Claims.

Tasks

About the role

As Customer Success Team Lead for our German market, you will be the driving force behind a team that delivers world-class service to pet parents across Germany. You'll lead, coach, and develop a team of Customer Success specialists, while continuously improving how we work – from processes and tools to quality. This is a hands-on leadership role for someone who loves people management as much as building scalable operations, and who gets energized by turning data into better customer experiences.

In this role you will:

Lead, coach, and develop a team of Customer Success specialists in the German market through regular 1:1s, feedback, and career development
Own day-to-day operations of the team – staffing, scheduling, and ensuring SLAs and quality standards are consistently met
Make sure the team reaches its goals and KPIs, and translate insights into concrete actions and improvements
Continuously refine processes, workflows, and tooling to scale our customer experience as we grow
Collaborate closely with other departments to make sure the voice of the customer is heard and acted upon

Requirements

Proven experience leading a customer-facing team, ideally in a fast-paced scale-up, insurance, or fintech environment
A genuine people leader – you love coaching, developing talent, and building a strong team culture
Goal-oriented and driven by results – you take ownership of targets and rally your team to reach them
Comfortable working with CS tools (e.g. Intercom and Fin) and a structured, analytical approach to problem-solving
Fluent in German, both written and spoken (a non-negotiable)
Comfortable in English, both written and spoken
A passion for pets and for delivering an outstanding customer experience is a big plus!
Nice to have - experience working in a regulated industry like insurance, banking, finance etc.

Benefits

The opportunity to be part of a dynamic company in an early growth stage
A flexible, warm, and dynamic company culture
An international work environment with plenty of room for initiative and short decision-making processes
The excitement of working on a unique product that makes the world a little better
A hybrid working model combining office and remote work
Deutschland Ticket or Urban Sports Club membership
30 paid vacations in a calendar year
After-work gatherings and team events
Dogs are, of course, welcome in the office

We are an equal opportunity employer and value diversity within our company. We do not discriminate on the basis of ethnic origin, religion, nationality, gender, sexual orientation, age, marital status, or disability.

Direkt bewerben

Erweiterte Suche

team lead customer care Jobs in berlin

Customer Success - Team Lead (m/w/d)

Customer Operations Lead (f/m/d)

Care Expert - Customer Training (m/f/d)

Enterprise Customer Success - Team Lead (m/f/d)

Team Lead Customer Onboarding & Support (all genders)

Beauty Advisor (m/f/x) Mall of Berlin in Full Time or Part Time

Brand Lead (f/m/d)

Team Lead (all genders) - Operations Delivery Management

Office Manager

Money Laundering Reporting Officer (f/m/d)

Founding Operator Germany

Team Lead (all genders) - Operations Delivery Management

Engineering Lead - Customer Accounting Team (m/f/d)

Team Lead, Enterprise Engagement DACH

Retail - Lead Store Advisor, Berlin

Restaurant Shift Manager (m/w/d)

Beauty Advisor (m/f/x) Berlin Ku'damm in Full Time or Part Time

Lead Product Manager

Talent & People Partner (f/m/x)

Beauty Expert Stock (m/f/x) Mall of Berlin in Full Time or Part Time

Ich möchte aktuelle Job-E-Mails für Stellen als team lead customer care in berlin erhalten

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