20 beste Stellen als head of customer success in berlin – aktuell auf Personalsuche

Head of Customer Success
ChurchDesk —Berlin
- Vollzeit
- Kommunikationsfähigkeit
Direkt bewerben
Teamlead Customer Success / Kundenbetreuung (m/w/d)
Localweb Gmbh —Berlin
- 60.000 € – 80.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Personalführung
- Teamleitung
- Kostenloser Parkplatz
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens
Direkt bewerben
6 Tage
Head of Customer - DACH
Hawk —Berlin
- Vollzeit
- Hybrides Arbeiten
Head of Customer Delivery
Circonomit —Berlin
- Vollzeit
- Hybrides Arbeiten
- Bachelor
- Mit Reiseanteil
Direkt bewerben
Head of Success - Germany
Pennylane SAS —Berlin
- Vollzeit
- Hybrides Arbeiten
- Englisch
- Teamleitung
- Recruiting
- Weiterbildungsprogramme
Direkt bewerben
Head of Operations
deeploi GmbH —Berlin
- Vollzeit
- Bachelor
- Wirtschaft
- Führungserfahrung
Direkt bewerben
Customer Success Manager
iSpeedToLead —Berlin
- Vollzeit
- Homeoffice
- Flexible Arbeitszeiten
- Empfehlungsprogramm
Direkt bewerben
1 Tag
Head of Service Delivery
EMnify GmbH —Berlin
- Hybrides Arbeiten
Head of Customer Succss (m/f/d)
voize —Berlin
- Vollzeit
- Hybrides Arbeiten
- Management-Erfahrung
- Führungserfahrung
- Flexible Arbeitszeiten
Head of Mission Delivery and Operations
SKD SE —Berlin
- Vollzeit
- Führungserfahrung
Senior Enterprise Account Executive (m/w/d)
CALIMA —Berlin
- Homeoffice
Direkt bewerben
Head of Sales (m/f/d)
bookingkit GmbH —Berlin
- Homeoffice
- Führungserfahrung
- Homeoffice-Möglichkeit
Head of Customer Success (m/w/d)
Flatpay A.p.S. Germany —Berlin
- Kundenberatung
- Personalführung
- Teamleitung
Direkt bewerben
5 Tage
Senior Customer Success Manager (m/f/x)
commercetools —Berlin
- Mit Reiseanteil
Head of Sales (m/w/d) | Germany
Impress —Berlin
- 70.000 € – 90.000 € pro Jahr
- Mit Reiseanteil
- Reisekostenerstattung
Head of Global Business Operations (m/f/d)
KWS SAAT SE & Co. KGaA —Berlin
- Vollzeit
- Finanzwirtschaft
- Wirtschaft
- Führungserfahrung
Direkt bewerben
14 Tage
Head of Revenue Operations
Choco —Berlin
- Vollzeit
- Hybrides Arbeiten
Head of Women's Apparel UK/EU
Quince —Berlin
- 100.000 € – 165.000 € pro Jahr
- Marketing
- Bachelor
- Ohne Hochschulabschluss
Team Lead Retention & Upgrade (M/F/D)
LYNX Amsterdam —Berlin
- Vollzeit
- Marketing
- Bachelor
- Wirtschaft
- Reisekostenerstattung
Head of Key Account Management, Real Estate (d/f/m)
kleinanzeigen.de GmbH —Berlin
- Hybrides Arbeiten
- Führungserfahrung
- Homeoffice-Möglichkeit
- Lebensversicherung

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Head of Customer Success

ChurchDesk
Berlin

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Churches are modernising fast, and they need a partner who gets it. At ChurchDesk, that's exactly what we are — and as Head of Customer Success, you're the person making sure our customers from congregations to large dioceses across Europe feel that every day.

We've grown fast over the past few years — as a team, in the number of churches we support, the complexity of our product and across the four markets we now operate in: Denmark, Germany, Norway, and the Netherlands. That growth is exactly why this role exists: we need someone who can help us scale customer success in a way that keeps pace with where we're headed next.

This role can be based in Berlin or Copenhagen.

About your new role

In your role as Head of Customer Success you'll drive retention, keep operations simple as we scale, and help Sales turn upgrades into recurring revenue — all while sitting close to the leadership team.

Team leadership — Three team leads (Customer Success, Support, Professional Services) report to you. You own culture, hiring, promotions, and salary reviews across the organisation.
Tools & systems — You own the tool stack our customer-facing teams rely on daily: HubSpot, Crisp, Usetiful, Livestorm, Aircall, and the implementation of LMS platform.
Process & scale — You build and maintain the processes that keep Customer Success, Professional Services, and Support running smoothly as headcount and customer volume grow.
Revenue growth — You grow Professional Services revenue and partner closely with Sales to convert upgrade opportunities while keeping churn low.
Reporting & insight — You track and report on customer health (health score, churn, NRR, CSAT) to the leadership team, using that data to flag risk and surface expansion opportunities early.
Cross-functional coordination — You work daily with Product, Sales, Tech, Finance, and Marketing to ensure a strong customer experience as we scale.

Skills & Requirements

7+ years in customer success or account management within B2B SaaS, including 3+ years leading a team.
Proven experience managing team leads across multiple functions (Onboarding, Activation, Enablement, Support, Professional Services) — you know how to lead leaders, not just individual contributors.
A track record of scaling a customer success organisation through growth phases.
Strong commercial acumen: experience partnering with Sales on upgrade opportunities and reducing churn.
A data-driven approach to leadership — comfortable owning and reporting on metrics like churn, NRR, and CSAT to senior stakeholders.
Excellent communication skills, with fluency in English; proficiency in one of our market languages (German, Danish, Norwegian, or Dutch) is a strong plus.
Based in Berlin or Copenhagen, or willing to relocate.

What We Offer

The opportunity to make a real impact on a product used by some of the largest and oldest institutions in the world.
A supportive, low-ceremony, and lean-process environment where your ideas and contributions are valued.
Fancy a change of scenery? Come visit us in any of our four offices across Europe. We’ll cover all your travel and expenses so you can work alongside the team and soak up the local vibe.
30 days of vacation – because rest matters.
A transparent and supportive feedback culture – grow together, learn from each other, and communicate openly.
A social, collaborative culture with annual kick-offs, team trips, and friendly challenges.
Growth opportunities to develop your skills and career in a fast-moving, international team.

About ChurchDesk

At ChurchDesk, we believe that the church plays an important role in society. Our platform is used by thousands of congregations to organise their work, improve communication with members, reach more people, and unlock new ways of fundraising.

Our customers are part of one of the largest and oldest institutions in the world: the Church. It is undergoing significant change to prepare for the future — and we are here to support that transformation. For churches across Europe, it is crucial to work more efficiently and stay connected to their members and communities.

ChurchDesk has been around for more than 15 years — evolving from a startup into an international company serving customers across Europe. And we’re just getting started!

We actively live our values in our daily work:

#challenge: We challenge ourselves — and our customers — to continuously improve. We work like a professional sports team: with ambition, discipline, and strong team spirit.

#dogoodbusiness: Doing good business is a marathon, not a sprint. It requires endurance, quality, and integrity — every single day.

#jointheride: The journey matters just as much as the destination. Be part of it, celebrate successes — and have fun! We value being together, especially in the office.

Direkt bewerben

Erweiterte Suche

head of customer success Jobs in berlin

Head of Customer Success

Teamlead Customer Success / Kundenbetreuung (m/w/d)

Head of Customer - DACH

Head of Customer Delivery

Head of Success - Germany

Head of Operations

Customer Success Manager

Head of Service Delivery

Head of Customer Succss (m/f/d)

Head of Mission Delivery and Operations

Senior Enterprise Account Executive (m/w/d)

Head of Sales (m/f/d)

Head of Customer Success (m/w/d)

Senior Customer Success Manager (m/f/x)

Head of Sales (m/w/d) | Germany

Head of Global Business Operations (m/f/d)

Head of Revenue Operations

Head of Women's Apparel UK/EU

Team Lead Retention & Upgrade (M/F/D)

Head of Key Account Management, Real Estate (d/f/m)

Ich möchte aktuelle Job-E-Mails für Stellen als head of customer success in berlin erhalten

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