20 beste Stellen als customer service specialist in berlin – aktuell auf Personalsuche

Fraud Operations Specialist - Customer Contact (all genders)
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RAY AI —Berlin
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The Bike Club —Berlin
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Customer Service Specialist - German / English (f/m/d)– incl. Second Level Support
Moss —Berlin
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Data Protection Specialist – Energy, Customer Service (m/w/d)
Octopus Energy Group —Berlin
- Online-Bewerbung
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Specialist Order Management
Pergolux —Berlin
- Vollzeit
- Kundenberatung
- ERP-Systeme
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Founding Operator Germany
Gigs —Berlin
- 130.000 € – 170.000 € pro Jahr
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Customer Service Specialist (m/w/d)
Lassie —Berlin
- Per E-Mail
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- Krankenhaus
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1 Tag
Workday Specialist
SumUp —Berlin
- Microsoft Excel
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Recruiter - Western Europe
Bodycote —Berlin
- 40.000 € – 60.000 € pro Jahr
4 Tage
E-commerce & Customer Experience Specialist (Berlin)
Nordic Knots AB —Berlin
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Technology Support Specialist
Live Nation —Berlin
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AI Adoption Specialist - Public Sector
Intric —Berlin
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Customer Onboarding Specialist - 100% Remote - EMEA
Hostaway —Berlin
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14 Tage
Market Operations Specialist (f/m/d)
lemon.markets —Berlin
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2 Tage
Crypto Customer Support Specialist
Caiz —Berlin
- Homeoffice
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Financial Product Specialist
LYNX Amsterdam —Berlin
- Vollzeit
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- Finanzdienstleistungen
- Kostenlose Verpflegung

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Fraud Operations Specialist - Customer Contact (all genders)

JPMorganChase -
Berlin-Kreuzberg

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Erfahrung im Bankwesen

Vollständige Stellenbeschreibung

JOB DESCRIPTION

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we're looking for a passionate Fraud Operations Specialist - Customer Contact who will be a vital part of our team, dedicated to safeguarding our customers and the company from fraudulent activities.

As a Fraud Operations Specialist - Customer Contact, your role will involve identifying and mitigating fraud risks, ensuring our customers' security and peace of mind. Join our innovative team and contribute to our commitment to deliver exceptional service while combating fraud. Take this opportunity to make a meaningful impact and grow with us in the fight against fraud.

Job Responsibilities:

Investigate suspected fraud cases, analysing information to uncover patterns and risks.
Provide empathetic support to fraud victims, guiding and assisting them if needed.
Employ strong problem-solving skills to assess complex fraud cases.
Build and maintain strong customer relationships while safeguarding the bank's assets.
Manage high-pressure situations with composure, making informed decisions to protect customer interests.
Stay updated on the latest fraud trends, continuously enhancing knowledge through professional development.

Required qualifications, capabilities and skills:

Ability to identify fraud and related financial crime risks and take appropriate steps to mitigate them.
Investigative mindset.
Excellent communication skills.
A strong sense of empathy as well as a creative, and outside-of-the-box mindset.
Championing process and product improvements for colleagues and customers.
Growth mindset and a passion for learning and self-development.
Fluent in German and English.

Preferred qualifications, capabilities and skills:

Previous experience working within Banking/Financial Service institution in a fraud related role.
Experience in identifying fraud and related financial crime risks, and take the appropriate steps to mitigate the risks.
Knowledge of the German regulatory framework and best practice regarding fraud prevention.

#ICBCareer

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Jetzt bewerben

Erweiterte Suche

customer service specialist Jobs in berlin

Fraud Operations Specialist - Customer Contact (all genders)

Customer Service Manager (m/f/x)

Junior Customer Care Specialist

Dutch speaking Customer Service Specialist (fixed-term until January 31, 2027) (m/f/d)

Customer Support Specialist

Customer Service Spezialist

Customer Service Specialist - German / English (f/m/d)– incl. Second Level Support

Data Protection Specialist – Energy, Customer Service (m/w/d)

Specialist Order Management

Founding Operator Germany

Customer Service Specialist (m/w/d)

Workday Specialist

Recruiter - Western Europe

E-commerce & Customer Experience Specialist (Berlin)

Technology Support Specialist

AI Adoption Specialist - Public Sector

Customer Onboarding Specialist - 100% Remote - EMEA

Market Operations Specialist (f/m/d)

Crypto Customer Support Specialist

Financial Product Specialist

Ich möchte aktuelle Job-E-Mails für Stellen als customer service specialist in berlin erhalten

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