20 beste Stellen als services manager in berlin, be – aktuell auf Personalsuche

Patient Services Manager (m/f/d) | Clinical Research
FutureMeds GmbH —Berlin
- 45.000 € – 50.000 € pro Jahr
- Vollzeit
- Forschungserfahrung
- Personalführung
- Führungserfahrung
Direkt bewerben
13 Tage
Product Manager - Services
Ankercloud Technologies Pvt Ltd —Berlin
- Vollzeit
- CRM-Software
- AWS
- Projektmanagement
Senior Key Account Manager
Fugro —Berlin
- 70.500 € – 96.550 € pro Jahr
- Vollzeit
- Microsoft Powerpoint
- Microsoft Word
- CRM-Software
Senior Product Manager - Flight Data Services
AirHelp —Berlin
- 18.000 € – 25.000 € pro Monat
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- APIs
- Homeoffice-Möglichkeit
Direkt bewerben
Senior Transformation and Project Manager (f/m/d)
solarisBank AG —Berlin
- 80.000 € – 100.000 € pro Jahr
- Informatik
- PMP
- Englisch
Product Manager – Global Services (m/f/d)
1Komma5Grad —Berlin
- Vollzeit
- Unternehmensentwicklung
- Produktmanagement
- Wirtschaft
Product Manager – Global Services (m/f/d)
1Komma5° GmbH —Berlin
- Vollzeit
- Unternehmensentwicklung
- Produktmanagement
- Wirtschaft
Direkt bewerben
Client Services Manager
Cielo —Berlin
- Vollzeit
- Hybrides Arbeiten
- Microsoft Office
- Bachelor
- Personalwesen
Direkt bewerben
8 Tage
(Senior) Manager Value Creation Services (m/w/d)
Deloitte —Berlin
- Online-Bewerbung
- Englisch
- Microsoft Office
- Hochschulreife
- Weiterbildungsprogramme
(Senior) Manager Technology Assurance - Financial Services (m/w/d)
Deloitte —Berlin
- Online-Bewerbung
- Informatik
- Englisch
- Hochschulreife
- Weiterbildungsprogramme
Senior IT Project Manager - Financial Services Regulatory
Avaloq —Berlin
- Vollzeit
- Hybrides Arbeiten
- Informatik
- Projektmanagement
- Agile
Direkt bewerben
Executive Account Manager - Customer Business Partner Digitale Verwaltung (m/w/d)
BWI GmbH —Berlin
- 104.700 € – 153.340 € pro Jahr
- Vollzeit
- Militär
- Mit Reiseanteil
- Kommunikationsfähigkeit
- Mitarbeiter-Rabatt
- Weiterbildungsprogramme
Head of Transformation & Projects
solarisBank AG —Berlin
- 100.000 € – 130.000 € pro Jahr
- Finanzwirtschaft
- Master
- Projektmanagement
7 Tage
Senior Project Manager - Automotive Warranty and Services (f/m/x)
Autohero —Berlin
- Vollzeit
- Hybrides Arbeiten
- Microsoft Excel
- Informatik
- Wartung
Direkt bewerben
(Senior) Manager IT-Audit / Financial Services (m/w/d)
Deloitte —Berlin
- Online-Bewerbung
- Englisch
- Hochschulreife
- Künstliche Intelligenz
- Weiterbildungsprogramme
14 Tage
Market Manager
Expedia —Berlin
- 65.500 € – 105.000 € pro Jahr
- Vollzeit
- Vertrieb
- Englisch
- Master
- Reisekostenerstattung
- Employee Assistance Program
Credit Risk Manager - Strategic Partnerships
paypal —Berlin
- Vollzeit
- Microsoft Excel
- Master
- SQL
(Senior) Launch / Onboarding Manager (f/m/d)
lemon.markets —Berlin
- Vollzeit
- Hybrides Arbeiten
- Finanzdienstleistungen
- Erfahrung im Bankwesen
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Project Manager
Sopra Steria —Berlin
- 55.000 € – 65.000 € pro Jahr
- Azure
- AWS
- Projektmanagement
Customer Experience Manager (m/w/d)
Apleona —Berlin
- 50.000 € – 60.000 € pro Jahr
- Online-Bewerbung
- Hybrides Arbeiten
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme

Ich möchte aktuelle Job-E-Mails für Stellen als services manager in berlin, be erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

services manager jobs near berlin, be

Patient Services Manager (m/f/d) | Clinical Research

FutureMeds GmbH
Berlin

Direkt bewerben

Details zur Stelle

Festanstellung | Vollzeit
45.000 € – 50.000 € pro Jahr
vor 13 Tagen

Qualifikationen

Forschungserfahrung
Personalführung
Klinische Studien
Terminplanung
Führungserfahrung
Deutsch

Vollständige Stellenbeschreibung

Location: Berlin
Department: Site Operations
Reports to: Site Director

About the Role

FutureMeds is seeking an experienced and service-focused Patient Services Manager to lead our Patient Services function and ensure an exceptional experience for participants throughout their clinical research journey.

Reporting to the Site Director, you will oversee the day-to-day operation of the Patient Services department, including reception services, appointment scheduling, participant administration, and patient communications. You will lead a small team and play a key role in ensuring efficient site operations, optimal clinic utilisation, and a consistently high standard of participant care.

This position is ideal for someone with previous leadership experience in healthcare operations, patient services, clinical research, outpatient care, or practice administration.

Key Responsibilities

Leadership & Team Management

Lead, coach and develop a small Patient Services team.
Conduct regular one-to-one meetings, performance reviews and development discussions.
Support recruitment, onboarding and training of team members.
Allocate workloads and ensure appropriate departmental coverage.
Foster a culture of professionalism, accountability, collaboration and continuous improvement.

Patient Experience & Service Delivery

Ensure a welcoming, professional and participant-focused environment at all times.
Oversee participant communications and administrative support throughout the participant journey.
Act as an escalation point for participant enquiries, concerns and complaints.
Monitor participant feedback and implement improvements to enhance the participant experience.
Work closely with Patient Contact Services and clinical teams to ensure a seamless participant journey.

Operations & Scheduling

Oversee appointment scheduling and clinic diary management.
Ensure efficient utilisation of clinic capacity and administrative resources.
Coordinate with clinical and research teams to support participant flow and operational requirements.
Identify and resolve scheduling conflicts and operational challenges.
Monitor departmental performance and drive operational improvements.

Communication & Collaboration

Work closely with clinical, research and operational teams to support efficient site operations.
Ensure effective communication regarding appointment availability, clinic changes and scheduling requirements.
Represent the Patient Services function in operational meetings.
Provide regular updates and performance reports to the Site Director.

Compliance & Quality

Ensure all activities are conducted in line with GDPR, company policies and internal quality standards.
Maintain participant confidentiality and accurate record keeping.
Support quality initiatives, audits and process standardisation activities.
Promote a culture of compliance, quality and continuous improvement.

Resource Management

Manage departmental supplies and operational resources.
Monitor resource utilisation and identify opportunities for efficiency improvements.
Support operational planning and service delivery across the site.

About You

Essential

Previous experience leading or supervising employees.
Experience in a healthcare, clinical research, patient services, medical practice or healthcare administration environment.
Strong organisational and scheduling skills.
Excellent communication and stakeholder management abilities.
Ability to manage competing priorities in a fast-paced environment.
Fluent German language skills (minimum C1 level).
Good working proficiency in English.
Proactive, hands-on and solution-oriented approach.

Desirable

Experience as a Practice Manager, Deputy Practice Manager, Patient Services Manager, Healthcare Operations Supervisor or similar role.
Experience within a clinical research site or clinical trials environment.
Knowledge of GDPR and healthcare compliance requirements.
Familiarity with appointment scheduling, patient administration or CRM systems.

Why Join FutureMeds?

Opportunity to contribute to the delivery of innovative clinical research.
Leadership role with direct impact on participant experience and site performance.
Collaborative and supportive team environment.
Professional development and career growth opportunities.
Competitive salary, bonus opportunity and benefits package.

FutureMeds is committed to fostering a diverse and inclusive workplace and welcomes applications from all qualified candidates.

Gehalt: 45.000,00€ - 50.000,00€ pro Jahr

Bewerbungsfrage(n):

Über wie viele Jahre Berufserfahrung im Gesundheitswesen, Praxismanagement oder klinischen Forschungsumfeld verfügen Sie?

Berufserfahrung:

in der Führung von Mitarbeitenden : 2 Jahre (Erforderlich)

Sprache:

Deutsch auf mindestens C1-Niveau (Erforderlich)

Arbeitsort: Vor Ort

Direkt bewerben

Erweiterte Suche

services manager Jobs in berlin, be

Patient Services Manager (m/f/d) | Clinical Research

Product Manager - Services

Senior Key Account Manager

Senior Product Manager - Flight Data Services

Senior Transformation and Project Manager (f/m/d)

Product Manager – Global Services (m/f/d)

Product Manager – Global Services (m/f/d)

Client Services Manager

(Senior) Manager Value Creation Services (m/w/d)

(Senior) Manager Technology Assurance - Financial Services (m/w/d)

Senior IT Project Manager - Financial Services Regulatory

Executive Account Manager - Customer Business Partner Digitale Verwaltung (m/w/d)

Head of Transformation & Projects

Senior Project Manager - Automotive Warranty and Services (f/m/x)

(Senior) Manager IT-Audit / Financial Services (m/w/d)

Market Manager

Credit Risk Manager - Strategic Partnerships

(Senior) Launch / Onboarding Manager (f/m/d)

Project Manager

Customer Experience Manager (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als services manager in berlin, be erhalten

Related Searches

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt