In a nutshell
This role supports the Americas Commercial Operations Team with a combination of administrative and creative responsibilities and is based in New York City. Ultimately, the role is comprised of three functions: general office management, sales & marketing, and member services. Various day-to-day tasks include preparing presentations, reporting, database maintenance, coordinating travel & team meetings, accounting administration, tracking services, group leads, individual reservations and travel industry events. The ideal candidate is extremely organized with a strong ability to prioritize while passionate about travel, culture and design.
Tasks & Responsibilities
- Assist Sales Directors as needed with sales and marketing support
- Source venues and travel logistics for sales initiatives and events
- Diligently handle client communication, invitations, and follow up
- Service travel industry clients with care - both individual and group requests
- Track outstanding travel industry commissions
- Sales related research and prospecting (travel agencies, tour operators, etc.)
- Support Account Director’s projects, presentations, reporting and hotel communication
- Initiate new processes to increase efficiency
- Provide weekly and monthly reporting to team
- Provide general organizational and departmental administrative support
- Coordinate operational tasks and updates with our member hotels and internal stakeholders
- Daily database maintenance
Experience & Mindset
- Bachelor's degree in business, hospitality management or related fields
- Spoken and written fluency in English (Additional languages of Spanish or French are beneficial)
- Previous experience in travel or hospitality industry strongly desired
- Analytical and administrative skills with attention for detail
- Professional customer service experience
- Proactive and quick-thinking in problem resolution
- Avid learner with exceptional interpersonal skills and creative mind
- Team player with a proactive and positive attitude
- Adaptable and able to work under pressure
- Excellent time management skills with ability to prioritize work
- Proficiency in MS office applications and Keynote (experience with Salesforce and Tableau is beneficial)
Perks & Benefits
- A great experience in the niche market of luxury boutique hotels
- Hybrid mobile working options
- Regular working schedule
- Working with a motivated and international team from over 39 countries at a desirable co-working space
- Great benefits at member hotels and brand partners, from employee discounts to special offers, including Marriott Explore rates
- Career development opportunities in an international company
The annual pay range for this position is $60.000 to $65.000.
Please note that for this position, we are looking for somebody New York City-based.
About Design Hotels™
Design Hotels GmbH (www.designhotels.com) is a full-service hospitality consultancy, offering customized services to its member hotels. Under the brand Design Hotels™ the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design Hotels™ embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.
The company has its headquarters in Berlin and branches in Los Angeles, New York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.
Design Hotels is an equal opportunity employer; we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.
Please send your application without a picture.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
