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Manager Circularity - AfterSales & Repair (m/f/d)

Media-Saturn Deutschland GmbH -
Ingolstadt

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Kundenberatung
Unternehmensentwicklung
Wirtschaft
Account Management

Vollständige Stellenbeschreibung

Ready for a job where you look forward to Monday?
Let's Go!

Manager Circularity - AfterSales & Repair (m/f/d)

For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

Your tasks

Driving the commercial and operational performance of AfterSales & Repair operations across multiple international markets
Development, implementation and continuous improvement of after-sales service models, commercial frameworks and performance standards
Leadership of negotiations with manufacturers, service providers and business partners on service compensation, warranty handling and operational agreements
Identification of profitability gaps and improvement opportunities through data analysis, benchmarking and performance reviews
Creation of business cases, financial models and recommendations to support strategic decision-making
Collaboration with local MMS country organizations to enhance cost recovery, operational efficiency and customer satisfaction
Establishment of governance, reporting structures and KPI frameworks to ensure transparency and performance management across all markets
Coordination of cross-functional initiatives involving Operations, Finance, Procurement, Legal and Technology teams
Monitoring of industry trends, market developments and competitor activities to identify growth and optimization opportunities
Support for the implementation of new after-sales service concepts, operational models and commercial partnerships across the organization

Your profile

University degree in Business Administration, Economics, Engineering, Supply Chain Management or a related field
Several years of experience in AfterSales, Service Operations, Commercial Management, Business Development or Account Management
Industry experience in Consumer Electronics, Automotive, Telecommunications, White Goods, Industrial Services or comparable service-driven sectors
Proven experience in management of international and cross-functional projects within a matrix organization
Strong understanding of repair operations, warranty management, service networks and customer service environments
Experience in commercial negotiations, contract management and stakeholder management
Strong analytical and financial skills with ability to translate data into business decisions
Experience in performance management, KPI reporting and business case development
Ability to drive initiatives and influence stakeholders without direct reporting lines
Fluency in English; additional European languages an advantage
Experience with manufacturers (OEMs), service providers, distributors or retail organizations in an international environment
Results-oriented, proactive and self-driven
Strong customer and service orientation
Adaptability, resilience and change management capabilities
Problem-solving and continuous improvement mindset

What's in it for you?

International teams & exciting tasks

30 days vacation & company pension plan

Employees discount & Fitness Collaborations

Training & Education

Open corporate culture & Teamwork

Mobile work (50/50)

About us

The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology.

The searched role is responsible for driving commercial optimization, operational excellence and profitability across international repair and service operations. The role develops commercial frameworks, leads performance improvement initiatives and supports negotiations with manufacturers and service partners. Working closely with local market organizations, the position focuses on improving cost recovery, operational efficiency and customer satisfaction while ensuring sustainable growth of the AfterSales business and supporting strategic partnerships with manufacturers and service providers.

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!

Your HR contact

Hanna Prüschenk

Direkt bewerben

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Manager Circularity - AfterSales & Repair (m/f/d)

360° Account Executive SaaS DACH (m/w/d) - (Remote/Homeoffice)

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360° Account Executive SaaS DACH (m/w/d) - (Remote/Homeoffice)

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Ready for a job where you look forward to Monday? Let's Go!

Manager Circularity - AfterSales & Repair (m/f/d)

Your tasks

Your profile

What's in it for you?

About us

Your HR contact

Ready for a job where you look forward to Monday?
Let's Go!