20 beste Stellen als customer success manager in 81545 münchen – aktuell auf Personalsuche

Manager, Customer Success
Syndigo —München
- 125.000 € – 156.398 € pro Jahr
- Homeoffice
- Informatik
- Bachelor
- Mit Reiseanteil
Direkt bewerben
Customer Success Manager (m/w/d)
Proliance —München
- Vollzeit
- Homeoffice-Möglichkeit
- Mitarbeiter-Rabatt
Direkt bewerben
Service Customer Success Manager (f/m/x) Germany & Italy
Smith & Nephew —München
- 75.000 € – 112.500 € pro Jahr
- Vollzeit
- Mit Reiseanteil
- Wirtschaft
- Homeoffice-Möglichkeit
- Employee Assistance Program
Customer Success Manager (m/w/d)
Staatsanzeiger eServices GmbH —München
- Per E-Mail
- Vertrieb
- Kundenberatung
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
(Junior) Customer Success Manager (m/w/d) Vollzeit · Standort: München · Mehrere Stellen
Stackfield GmbH —München
- Vollzeit
- Englisch
Customer Success & Growth Manager (Legal AI Startup)
Silvernova GmbH —München
- 50.000 € – 70.000 € pro Jahr
- Per E-Mail
- Kundenberatung
- Teamleitung
Direkt bewerben
13 Tage
Enterprise Customer Success Team Lead DACH
SoSafe —München
- Vollzeit
- Hybrides Arbeiten
- Mit Reiseanteil
- Flexible Arbeitszeiten
- Empfehlungsprogramm
9 Tage
Customer Excellence Manager:in (m/w/d)
Ecoturn GmbH —München
- Homeoffice
- CRM-Software
- Künstliche Intelligenz
- Analytik
Direkt bewerben
3 Tage
Energy Customer Success & Portfolio Growth Manager (m/w/d) Hybrid - SEtrade
VISPIRON GmbH —München
- Hybrides Arbeiten
- Unternehmensentwicklung
Direkt bewerben
Senior HR Lifecycle Specialist, Employee Relations and Transitions - EMEA (HRBP)
Remote —München
- 46.500 € – 104.650 € pro Jahr
- Homeoffice
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Business Development Manager Growth (m/w/d)
FINN —München
- Vollzeit
- Hybrides Arbeiten
- Wirtschaft
- Mitarbeiter-Rabatt
- Weiterbildungsprogramme
Direkt bewerben
New Accounts Manager, New Seller Success
Amazon EU SARL (Germany Branch) —München
- Vollzeit
- Bachelor
- Wirtschaft
Associate Recruiter/ Talent Acquisition Manager (m/f/x)
FINN —München
- 44.000 € – 55.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
Direkt bewerben
Senior Sales/ Business Development | Software & Consulting (w/m/d)
Right Search —München
- 80.000 € – 110.000 € pro Jahr
- Hybrides Arbeiten
- CRM-Software
- Unternehmensentwicklung
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Direkt bewerben
11 Tage
Customer Support Coordinator
Zeitview —München
- 35.000 € – 40.000 € pro Jahr
- Homeoffice
- Bachelor
- Mit Reiseanteil
- Zeitmanagement
Direkt bewerben
Team Lead (d/w/m) Customer Success Cloud & Software
Ingram Micro —München
- Vollzeit
- Englisch
- Teamleitung
- Personalentwicklung
- Mitarbeiter-Rabatt
- Weiterbildungsprogramme
Team Lead Customer Success (all genders)
Wemolo —München
- Online-Bewerbung
- Hybrides Arbeiten
- Salesforce
- Englisch
- Personalführung
Enterprise/Senior Business Development Manager (Payment Gateway/ Merchant Acquiring)
Windcave —München
- Vollzeit
- Homeoffice
Direkt bewerben
Business Development Manager DACH SaaS (f/m/d)
Dennemeyer The IP Group —München
- Vollzeit
- Bachelor
- Wirtschaft
Subproject Manager (w/m/d)
OHB System AG —München
- Mit Reiseanteil
- Organisationstalent
- Führungserfahrung
- Flexible Arbeitszeiten
6 Tage

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Manager, Customer Success

Syndigo -
München

Direkt bewerben

Details zur Stelle

125.000 € – 156.398 € pro Jahr

Qualifikationen

Informatik
Bachelor
Wirtschaft
Führungserfahrung

Vollständige Stellenbeschreibung

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry's largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we're always looking to identify talented individuals to join our team.

**This is a remote position for candidates located in Germany only**

The Manager, Customer Success (Brands) is accountable for customer retention, expansion, and advocacy across the Brands portfolio. This role owns the post‑sales customer lifecycle, ensuring customers achieve ongoing value, renew successfully, expand adoption, and actively advocate for Syndigo. In this role, you will be managing a team of 8 Independent Contributors on the CSM team.

Success is measured primarily through Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Customer Advocacy.

HOW WE'LL BE WINNING TOGETHER DAY TO DAY

Customer Retention & Growth (GRR / NRR)
- Own and drive GRR and NRR across the Brands customer base.
- Establish clear renewal readiness and risk management frameworks.
- Proactively identify churn and downsell risks and lead mitigation plans.
- Partner with Account Executives to drive and support renewals and expansion using customer health, adoption, and outcome insights.
Customer Advocacy & Executive Relationships
- Build and scale the customer advocacy programme, including references, case studies, executive sponsorship, and event participation.
- Develop and maintain senior‑level relationships with key customer stakeholders.
- Act as an executive sponsor for strategic accounts where appropriate.
- Represent the customer voice internally to influence priorities and decisions.
Customer Adoption & Value Realisation
- Ensure strong post‑go‑live adoption, engagement, and value realisation across accounts.
- Oversee customer success motions including success plans, health scoring, QBRs, and executive reviews.
- Drive consistency and quality in customer engagement models while allowing flexibility for strategic customers.
Customer Success Leadership
- Lead, coach, and develop Customer Success Managers.
- Define clear goals, responsibilities, and KPIs aligned to retention, growth, and advocacy.
- Build a high‑performance CS culture with strong accountability and commercial awareness.
- Hire, retain, and develop top Customer Success talent.
Cross‑functional Partnership
- Partner closely with Sales, Product, and Support to ensure a seamless customer experience.
- Provide structured feedback to Product based on customer insights, adoption trends, and strategic needs.
- Act as a senior escalation point for high‑impact customer situations.
Measurement & Reporting
- Deliver executive‑level reporting on:
  - Retention and expansion performance
  - Account health and risk
  - Adoption and usage trends
  - Customer advocacy pipeline
- Ensure Customer Success metrics are commercially relevant, actionable, and outcome‑focused.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

Bachelor's degree in Business, Engineering, Computer Science, Management, or equivalent experience.
4-5 years in Customer Success leadership roles, preferably within B2B SaaS.
Proven track record of driving retention, expansion, and customer advocacy.
Experience of leading and scaling Customer Success teams.
Strong commercial acumen with hands‑on experience supporting renewals and upsell motions.
Data‑driven mindset with the ability to interpret customer health, usage, and financial metrics.
Strong people‑leadership and stakeholder‑management skills.
Executive‑level written and oral communication skills.
Comfortable operating in a fast‑paced, outcome‑driven environment.
Willingness to travel approximately 15–25%.

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

Direkt bewerben

Erweiterte Suche

customer success manager Jobs in 81545 münchen

Manager, Customer Success

Customer Success Manager (m/w/d)

Service Customer Success Manager (f/m/x) Germany & Italy

Customer Success Manager (m/w/d)

(Junior) Customer Success Manager (m/w/d) Vollzeit · Standort: München · Mehrere Stellen

Customer Success & Growth Manager (Legal AI Startup)

Enterprise Customer Success Team Lead DACH

Customer Excellence Manager:in (m/w/d)

Energy Customer Success & Portfolio Growth Manager (m/w/d) Hybrid - SEtrade

Senior HR Lifecycle Specialist, Employee Relations and Transitions - EMEA (HRBP)

Business Development Manager Growth (m/w/d)

New Accounts Manager, New Seller Success

Associate Recruiter/ Talent Acquisition Manager (m/f/x)

Senior Sales/ Business Development | Software & Consulting (w/m/d)

Customer Support Coordinator

Team Lead (d/w/m) Customer Success Cloud & Software

Team Lead Customer Success (all genders)

Enterprise/Senior Business Development Manager (Payment Gateway/ Merchant Acquiring)

Business Development Manager DACH SaaS (f/m/d)

Subproject Manager (w/m/d)

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in 81545 münchen erhalten

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