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Customer Success Manager (f/m/d)

Utimaco Management GmbH -
Aachen

Jetzt bewerben

Details zur Stelle

Qualifikationen

Englisch
Projektmanagement
APIs
SaaS
Account Management
Deutsch

Vollständige Stellenbeschreibung

Location: Aachen, Düsseldorf

Join Utimaco IS GmbH as a Customer Success Manager in Düsseldorf or Aachen. Shape lasting client relationships and enjoy attractive benefits.

Your tasks

We are seeking a Customer Success Manager to serve as a strategic partner to our customers throughout their lifecycle - from pre-sales engagement through deployment, delivery, and ongoing account management. This role combines technical expertise, project management, and strong customer-facing skills to ensure successful solution adoption and long-term customer satisfaction.

Key Responsibilities

Act as a trusted advisor to customers during pre-sales, supporting solution design, technical discussions, and value positioning in collaboration with Sales
Lead end-to-end customer onboarding, implementation, and deployment projects, ensuring delivery on time, within scope, and aligned with customer expectations
Manage customer accounts post-implementation, driving adoption, retention, and expansion opportunities
Translate customer requirements into clear project plans, coordinating cross-functional teams including Product, R&D, and Support
Monitor project progress, risks, and dependencies; proactively resolve issues to ensure smooth delivery

Your profile

3–7 years of experience in Customer Success, Technical Account Management, or Project Management in a SaaS or technology environment
Strong technical aptitude with the ability to understand and explain complex solutions (APIs, integrations, or enterprise systems preferred)
Excellent communication and stakeholder management skills, with experience engaging both technical and business audiences
Fluent in German and English language
You have a background in enterprise software or B2B SaaS environments

We offer

An open and friendly corporate culture characterized by constructive and collaborative interaction
We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
Early risers and night owls - thanks to a flexible working model you can organise your working day yourself
We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions
Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken

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Customer Success Manager (f/m/d)

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