As an CRM Marketing Manager (m/f/d) (Omnichannel Services Executive), you will support the delivery and execution of omnichannel loyalty campaigns across Central & Eastern Europe. Working closely with the regional Omnichannel leadership, you will play a key role in ensuring operational excellence across campaign rollout, client consulting, reporting, and sales support.
This is a hands‑on, client‑facing role at the intersection of loyalty, data, and digital marketing, offering exposure to end‑to‑end campaign delivery in a fast‑paced, international environment. You will act as a vital link between clients, internal delivery teams, and commercial stakeholders, contributing directly to campaign success and long‑term client satisfaction.
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Support the scoping and planning of omnichannel loyalty campaigns in collaboration with internal and external stakeholders
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Contribute to marketing ideation and creative proposal development
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Monitor campaign performance through regular reporting and dashboards
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Identify optimisation opportunities and support continuous improvement
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Troubleshoot operational issues and support timely resolution
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Provide day‑to‑day client support and ensure alignment with campaign objectives
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Analyse campaign and sales data to generate actionable insights
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Prepare performance reviews and recommendations for future campaigns
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Support the creation of pitch presentations and sales materials
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Build demo use cases showcasing omnichannel capabilities
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Assist the Head of Omnichannel in internal training sessions and sales enablement initiatives
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Internal: Omnichannel Services, Technical Delivery, Marketing, Project Management, Sales
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External: Clients, Loyalty partners, CRM and Digital Marketing stakeholders
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1–2 years of experience in a client‑facing role (agency, consultancy, marketing, or similar)
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Initial exposure to digital marketing, loyalty, CRM, or campaign environments
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Strong organisational and analytical skills
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Comfortable working with data, reporting tools, Excel, and PowerPoint
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Excellent communication skills in German and English (written and spoken)
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Proactive, collaborative, and eager to learn
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Experience supporting campaign delivery or execution
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Familiarity with dashboards, CRM systems, or reporting platforms
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Experience supporting pitch decks or commercial presentations
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Gain hands‑on experience across end‑to‑end omnichannel campaign delivery
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Work closely with senior regional stakeholders and international clients
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Develop skills at the intersection of loyalty, data, and digital innovation
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Be part of a growing omnichannel function with clear development opportunities
At TCC Global, our people are guided by our core values:
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Respect – Treat others as they wish to be treated
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Truth – Act with honesty, openness, and integrity
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Collaboration – Work together to achieve better outcomes
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Care – Care for our people, our clients, and our future
