20 beste Stellen als integration migration in berlin – aktuell auf Personalsuche

Technical Consultant (Upgrades), Customer Success
Centric Software —Berlin
- Vollzeit
- Informatik
- Bachelor
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CMS IT-Consulting GmbH —Berlin
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Natuvion GmbH —Berlin
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Veracyte —Berlin
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Accenture —Berlin
- Vollzeit
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Technical Consultant (Upgrades), Customer Success

Centric Software -
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Informatik
Bachelor
AMQP
Informationstechnologie

Vollständige Stellenbeschreibung

About Centric Software:

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job Description

Technical Consultant (Upgrades), Customer Success

PURPOSE

The Customer Success organization is responsible for driving the successful adoption, expansion, and long-term value realization of Centric Software solutions within our existing customer base, ensuring high levels of customer satisfaction and retention.

As a Technical Consultant, you will provide technical expertise across the Centric Software portfolio, primarily Centric PLM. You will support customers after their initial implementation by maintaining, upgrading, and optimizing their solutions while ensuring alignment with Centric best practices and product capabilities.

This position reports to the Technical Team Lead, Customer Success. Following successful onboarding, the reporting line may transition to the Upgrade Manager, Customer Success.

SCOPE

Central Europe region
Existing customer base
Post-implementation customer engagement
Upgrade and modernization projects
Occasional travel within Europe

KEY RESPONSIBILITIES

Technical Consulting & Analysis

Analyze customer system configurations, integrations, IT landscapes, and data usage to identify technical risks, issues, and improvement opportunities
Provide technical recommendations based on Centric best practices and product capabilities
Support technical workshops, reviews, and presentations as required
Investigate and troubleshoot complex technical issues

Upgrade Delivery

Collect and validate customer environments and data packages required for upgrade preparation
Refactor and optimize customer configurations for new product releases
Execute upgrade activities and support technical delivery throughout the upgrade lifecycle
Support User Acceptance Testing (UAT), hypercare, and post-upgrade stabilization activities
Ensure upgrades are delivered according to quality standards and best practices

Collaboration

Work closely with Customer Success teams, Upgrade Managers, Business Consultants, Support, Cloud Operations, and R&D
Provide feedback to Product Management and R&D regarding product improvements and customer requirements
Share technical knowledge, lessons learned, and best practices across internal teams and partners
Maintain compliance with company policies, quality standards, and code of conduct

R EQUIRED SKILLS & EXPERIENCE

Technical Expertise

Deep knowledge of Centric 8 functionality, configuration, and upgrade processes
Strong understanding of PLM solutions and enterprise software environments
Experience in several of the following areas:
- Configuration and customization
- Data migration and transformation
- XML, REST APIs, SQL
- Message Queuing (AMQP)
- Data cleansing and data quality
- SSO and identity management
- VPN and networking concepts
- Node-based data structures
- Upgrade planning and execution
- High Availability (HA) and client-server architectures

Professional Skills

Strong analytical and problem-solving abilities
Effective communication and presentation skills
Ability to work across multiple teams and manage competing priorities
Organized, proactive, and detail-oriented

QUALIFICATIONS

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience
5–10 years of experience in a Technical Consultant, Integration Consultant, Technical Support, or similar role within a PLM or enterprise software organization
Experience with Jira, Confluence, Bitbucket, or similar tools
Fluent English (written and spoken); German preferred

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Jetzt bewerben

Erweiterte Suche

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