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IT Operations Management – Senior Consultant
The Bench —Berlin
- 75.000 € – 100.000 € pro Jahr
- Vollzeit
- Erfahrung in der IT
- Flexible Arbeitszeiten
Direkt bewerben
9 Tage

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IT Operations Management – Senior Consultant

The Bench -
Berlin

Direkt bewerben

Details zur Stelle

Vollzeit
75.000 € – 100.000 € pro Jahr
vor 9 Tagen

Leistungen

Firmenevents
Flexible Arbeitszeiten

Qualifikationen

ServiceNow
Erfahrung in der IT

Vollständige Stellenbeschreibung

Consulting | ITIL | ServiceNow
Aachen, Berlin, Dortmund, Dresden, Erlangen, Frankfurt, Hamburg, München, Stuttgart
Full-time | min. 5+ years experience | German C2 required
€75,000 – €100,000 + attractive benefits

About the Role

We are looking for an experienced Senior Consultant (m/w/d) for IT Operations Management (ITOM) to join a leading IT consulting environment and play a key role in delivering innovative ServiceNow-based solutions.

In this role, you will work closely with clients to analyze, design, and optimize IT operations and infrastructure processes, helping them transform their IT into a modern service-oriented organization. You will take ownership of projects, lead workshops, and act as a trusted advisor for both technical and strategic topics.

This position offers the opportunity to work with a highly specialized ServiceNow-focused organization and contribute to complex, high-impact enterprise projects across the DACH region.

Your Responsibilities

Analyze, assess, and evaluate existing IT infrastructure and ITOM processes
Lead and independently deliver projects and sub-projects from conception to implementation
Design and develop future ITOM solutions in collaboration with clients
Conduct workshops, training sessions, and client presentations in German and English
Provide expert consulting support during project execution (functional and/or technical)
Coach and guide project team members
Support presales activities and contribute to solution design discussions
Act as a trusted advisor in dynamic client environments

Your Profile

Completed degree or equivalent qualification with relevant professional experience
Minimum 5 years of experience in infrastructure and application management
Strong understanding of IT infrastructure administration and monitoring
Solid understanding of IT as a service-oriented organization
Experience with ITIL / ESM / ITSM frameworks (preferred)
Knowledge of CMDB/CSDM, monitoring solutions, and ITOM concepts (beneficial)
Basic JavaScript knowledge (advantageous)
ServiceNow Implementation Specialist certification (a plus)
Excellent German (C2) and very good English skills
Structured, independent, and goal-oriented working style
Strong communication skills and confident client interaction
Flexibility, teamwork mindset, and professional presence
Enthusiasm for continuous learning and development

What We Offer

Work with the largest ServiceNow partner in the DACH region
Exciting and diverse enterprise client projects
Dedicated ServiceNow product lines with strong career growth opportunities
Highly flexible working hours and strong remote work options
Open, collaborative culture with flat hierarchies and regular team events
Attractive bonus model based on project utilization and optional company car
Extensive benefits package including Urban Sports Club membership, wellness & massage subsidies, business bike program, and 30 days of vacation

Recruitment Process

Application
Initial HR video interview
Technical interview with ITOM Product Line Lead
Optional technical case or live demo
Contract negotiation and final offer

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IT Operations Management – Senior Consultant

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