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Retail Manager Travel Retail Germany & Austria

Parfums Christian Dior -
Frankfurt am Main

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Details zur Stelle

Festanstellung | Vollzeit

Qualifikationen

Vertrieb
Merchandising
Microsoft Office
Bachelor
High-End-Vertrieb
Wirtschaft
Einzelhandelsmanagement
Führungserfahrung
Verhandlungsgeschick

Vollständige Stellenbeschreibung

Position

Your Impact:

Within the Travel Retail Europe team, the Retail Manager Germany-Austria is responsible for embodying and upholding the exquisite heritage and brand values of DIOR while driving the commercial success and the development of PCD's Business within your portfolio of doors within a dynamic travel retail environment.

Fostering an exceptional client experience, you drive your retail teams towards collective and individual achievements. A true business strategist, you analyse and devise multi-faceted action plans to enable your teams to over-achieve their POS objectives - and develop your team members into strong performers and people developers.

This position is mainly based in Frankfurt, but involves weekly travel trips (av. 3 days a week).

The Retail Manager directly reports to the Area Director of Heinemann Portfolio, located in Paris HQ.

Job responsibilities

Your Day-to-Day Missions :

BUSINESS STRATEGY:

Be acknowledgeable of your ecosystem and your POS sales performance by analyzing regularly your sell out results
Drive and monitor commercial activity in accordance with data available such as sales targets, ranking, market shares, Average Unit Sales, Units Per Transaction… and define incentive program
Define and adapt the retail strategy per POS based on performance, targets and local challenges
Develop trade activities, and on counter initiatives to exceed sales targets and drive consistent revenue growth
Define retail team targets (collective at POS level and individual for CM/BC) to motivate them and to drive sales and growth in line with brand ambitions
Proactively manage budget, control operational expenses, optimize levers to enhance profitability / Be aware of P&L and accountable for profitability / ROI
Ensure brand image and the 360° execution of launches in line with On Counter Date
Prepare comprehensive reports on store performance, market conditions, competitive intelligence and team achievements, providing actionable insights to HQ and optimize product assortment based on your analysis

PEOPLE MANAGEMENT:

Lead, coach & motivate CM/BC (onboard, brand guidelines, share a vision & clear objectives, share internal & competitors best practices…) fostering a culture of excellence, collaboration, and continuous improvement. Be at ease with remote management.
Set clear performance objectives, conduct regular performance reviews, and implement strategies to recognize achievements and address performance gaps
Build a succession plan for long-term growth and development
Ensure the recruitment of CM/BC in collaboration with HR and work on retention of the best qualified talents to match business requirements and set a complementarity of profile competencies
Ensure optimum teams and promoters staffing at all times in line with budgets & business needs / Manage shifts (roster), coverage and planning
develop share of love of all staff: team, promoter, generic staff.

OPERATIONS:

Be the referent for CM/BC on the operations of POS to ensure operation compliance and excellence of execution following PCD guidelines (SOP, processes …)
Lead POS opening and all related processes
Identify, consolidate & report operational needs or issues on POS (VM, POSM, IT, stock, tools etc) and ensure VM excellence (testers, blotters, visuals) on all POS of your perimeter.
Coordinate with Commercial Team at HQ to ensure efficient order tracking and processing stocks to ensure optimum inventory. (Stock reallocation between stores when needed)
Support implementation of Retail Operations (traffic tracking and productivity tools)
Share common VM guidelines elaborated from HQ to the field and support local adaptation for launches
Supervise and execute the trade activities formulated by marketing / retail marketing department

RETAILERS:

Create strong relationship with retailers and airport authorities to ensure collaboration on data sharing, team management and goal alignment
Present regularly business review and marketing plan to maximize business plan and collect market data
Identify opportunities and share them with HQ for them to negotiate with retailers (future plans/refit/locations)
Develop partnerships with other LVMH members to influence retailers and business partners

Profile

Ideally, you would have 4-8 years’ experience of retail management experience, with at least 5 years in a leadership role within the luxury fashion, beauty, or accessories sector. Travel retail experience is highly desirable.

Soft skills that align with our values:

Create Passionately:

Creative & Innovative
Initiative
Resourceful
Resilience

Lead with Audacity:

Exemplary Leadership & People Management Capacity
Assertive & Proactive
Entrepreneurial
Critical Thinking
Stakeholder Management Capacity

Craft Together with Joy:

Teamwork & Collaboration
Emotional Intelligence
Communication & Interpersonal skills

Cultivate Triumphant Inclusivity

Learning Agility
Integrity
Empathy

Excel for Ultimate Luxury:

Attention to detail
Strategic Thinking
Work Ethic
Numeracy/Analytical

Commit & Act to re-enchant the world:

Change Management
Business Acumen
Adaptability
Problem Solving
Purpose Driven Management

Hard Skills:

Bachelor's degree in Business Administration, Marketing, or a related field
Demonstrated ability to drive substantial sales growth within a luxury retail environment
Be at ease in a multicultural and multilanguage environment
Exceptional leadership and team-building skills, with a proven track record of inspiring and developing high-performing teams
Perfect communication, negotiation, and interpersonal skills, with the ability to influence and build relationships with diverse stakeholders
Mastering Microsoft office
Analytical capabilities and the ability to translate data into actionable business plans
Proven attention to detail in visual merchandising and client experience
Fluency in English is essential; proficiency in additional languages relevant to the travel retail location is a significant advantage

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

PARFUMS CHRISTIAN DIOR
MAISON

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to “leave a trail of desire in a woman’s wake”. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.
The current-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.

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PARFUMS CHRISTIAN DIOR MAISON

PARFUMS CHRISTIAN DIOR
MAISON