20 beste Stellen als it support engineer in köln, nw – aktuell auf Personalsuche

Senior Administrator - Desk Side Services, AMT Asset Management Software
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ACS Belgium BV —Köln
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Leybold GmbH —Köln
- Doktorat
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- Analysefähigkeit
- Employee Assistance Program
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Exiting German-speaking Customer Support Agent Role to Beautiful City of Athens.
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RooflineAI GmbH —Köln
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Tektronix —Köln
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Software Engineer, iOS Core Product - Cologne, Germany
Speechify —Köln
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Wolters Kluwer —Hürth
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(Senior) Technical Product Manager - Data & AI (m/w/d)
KI group GmbH —Köln
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Sales Engineer Industrial (m/f/d) Germany
Axalta Coat. Sys. Germany —Köln
- Vollzeit
- Salesforce
- Englisch
- Unternehmensentwicklung
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10 Tage
Installation Technician (all genders)
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AHT CleanTec Sales/Commercial Engineer (m/f/d)
AHT CleanTec —Overath
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Technical Project Manager (m/w/d)
Vusion —Köln
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Senior Software Engineer, Core Experiences - Cologne, Germany
Speechify —Köln
- 30.000 € – 120.000 € pro Jahr
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10 Tage
System Engineer - Backup & Monitoring (m/w/d)
Skaylink —Köln
- Vollzeit
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Strategic Value Engineer (Presales)
BLP Digital AG —Köln
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Event Production Technical Lead (Leverkusen)
AVI-SPL —Leverkusen
- Vollzeit
- Mit Reiseanteil

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it support engineer jobs near köln, nw

Senior Administrator - Desk Side Services, AMT Asset Management Software

HCLTech -
Köln

Jetzt bewerben

Details zur Stelle

vor 11 Tagen

Qualifikationen

ITIL-Zertifizierung

Vollständige Stellenbeschreibung

Cologne District, Nordrhein-Westfalen
Job Summary

Role Overview: Join a dynamic and innovative team at Ford’s Tech Lounge – a global initiative designed to provide walk-in IT support and empower employees through hands-on assistance and guidance. With 13 Tech Lounges worldwide, this role offers a unique opportunity to be part of a creative and rewarding environment where technology meets exceptional customer service. We are seeking a German and English-speaking IT support technician with strong customer service skills to deliver face-to-face technical assistance to employees at our German Tech Lounge. You will play a key role in enhancing user productivity, satisfaction, and engagement by resolving technical issues, offering expert advice, and showcasing new digital tools and capabilities.

Key Responsibilities

Key Responsibilities: · Deliver direct, in-person IT support for corporate devices (desktops, laptops, mobile phones), telecom services, email systems, and other digital workplace tools. · Provide walk-up and deskside support within the designated coverage area. · Conduct triage and troubleshooting, offer guidance, and develop solutions for common challenges with office software and tools. · Collaborate with internal IT teams to ensure effective problem resolution and root cause analysis. · Manage customer queues and maintain accurate support documentation. · Identify and escalate issues proactively to the Tech Lounge Lead. · Contribute ideas to prevent recurring incidents and improve overall employee productivity. · Promote a culture of continuous learning and knowledge sharing. · Ensure a world-class support experience with a strong focus on quality and customer satisfaction.

Technical Responsibilities: · Respond to user inquiries related to hardware, software, and networking. · Set up and configure equipment, including operating systems and applications. · Perform remote and on-site troubleshooting. · Maintain detailed records of technical issues and resolutions. · Apply software updates and security patches. · Provide clear, user-friendly instructions and support.

Skill Requirements

Required Qualifications: · Fluency in German and English (spoken and written) is mandatory. · Proven experience in a Desktop Support Engineer or similar IT support role. · Hands-on expertise with Windows, Linux, and macOS. · Strong knowledge of office productivity tools, computer peripherals, network security, and antivirus software. · Excellent problem-solving and communication skills. · Customer-focused mindset with the ability to multitask effectively.

Other Requirements
1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Certification In Asset Management Or Related Fields
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Erweiterte Suche

it support engineer Jobs in köln, nw

Senior Administrator - Desk Side Services, AMT Asset Management Software

Technical Service Specialist (m/f/d) - NL/DE

R&D Engineer / Scientist / Developer

Exiting German-speaking Customer Support Agent Role to Beautiful City of Athens.

Senior Infrastructure Engineer (w/m/d)

Enterprise Value Engineer (Presales)

DevOps Engineer (Build System)

Field Support Calibration/Service Technician

Software Engineer, iOS Core Product - Cologne, Germany

Senior Product Software Engineer (m/w/d)

Werkstudent:in im Bereich Customer Support

(Senior) Technical Product Manager - Data & AI (m/w/d)

Sales Engineer Industrial (m/f/d) Germany

Installation Technician (all genders)

AHT CleanTec Sales/Commercial Engineer (m/f/d)

Technical Project Manager (m/w/d)

Senior Software Engineer, Core Experiences - Cologne, Germany

System Engineer - Backup & Monitoring (m/w/d)

Strategic Value Engineer (Presales)

Event Production Technical Lead (Leverkusen)

Ich möchte aktuelle Job-E-Mails für Stellen als it support engineer in köln, nw erhalten

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