20 beste Stellen als french customer support in berlin – aktuell auf Personalsuche

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Consultant | Disclosure Management, XBRL & ESG (all genders)

Lucanet Group
Berlin

Jetzt bewerben

Details zur Stelle

Qualifikationen

Vertrieb
Finanzwirtschaft
SaaS
Künstliche Intelligenz
Rechnungswesen

Vollständige Stellenbeschreibung

About us

Lucanet is the CFO Solution Platform built for modern finance & tax teams, offering an integrated suite of solutions to simplify and automate their most critical finance processes. More than 6,000 companies around the world rely on our easy-to-use, out-of-the-box SaaS platform - from consolidation and financial planning to tax compliance and reporting, ESG reporting, banking and cash management, and more. PE-backed and growing our footprint across global markets.

Behind the platform is a global team of 850+ people who care about doing the work well. We challenge each other to push boundaries, move fast without cutting corners, and build solutions that genuinely change how finance & tax leaders operate. If you're looking for a place where your work has real reach - and where your growth is part of the deal - this is it.

Discover more about Lucanet as an employer.

About the role

We're looking for someone who brings hands-on experience in ESG, Disclosure Management and XBRL - and a genuine interest in helping customers navigate both financial and sustainability reporting requirements with confidence.

This role combines three areas: You will help customers turn complex ESG data into clear, compliant reports using the Lucanet ESG Reporting Solution, drive Disclosure Management implementations throughout the year, and support customers during peak XBRL reporting periods. You'll work as part of a small, focused team within a larger Professional Services group – collaborating closely with colleagues in Product, Sales, and Support.

Expertise across all three areas from day one is not expected. Learning agility, a structured approach, and genuine customer empathy matters as well.

In this role, you can expect:

A role with real impact: you'll be close to both the customer and the product across three growing practice areas.
A culture that challenges the status quo: we actively explore smarter ways to work, including with AI and automation.
Colleagues who build with you, not just alongside you: short feedback loops, direct collaboration with Product, Sales, and Disclosure Management.
A team where different perspectives are welcome and feedback goes both ways: we listen before we conclude.
Flexibility that fits your life: remote or hybrid, with trust over micromanagement.
Your growth matters to us: regular 1:1s, honest development conversations, and room to take ownership early.

What you'll do

ESG

Coach customers and partners through the Lucanet ESG Reporting Solution – practical, hands-on, outcome-focused.
Deliver onboarding trainings for new customers, partners, and colleagues.
Support customers post-go-live with structured guidance.
Be the go-to contact for software questions around ESG data collection, ESRS disclosures, and report configuration.
Stay current on CSRD/ESRS developments and make them actionable for customers.

Disclosure Management

Implement our Disclosure Management solution and help customers design efficient reporting processes.
Build reports and support customers throughout their reporting cycles.
Share best practices and contribute to internal knowledge development.

XBRL

Advise customers on XBRL, including ESEF, KVK, and UK reporting requirements.
Implement Tagger and Auditor and run customer training sessions.
Support customers during peak XBRL reporting periods.

Across all areas

Translate customer insights into feedback for Product, Sales, and Support – your field perspective shapes how we build.
Collaborate with colleagues across Professional Services to deliver smooth, high-quality multi-solution projects.
Support new colleagues during onboarding as a buddy.
Use AI tools in your daily work and help customers adopt AI-powered features in a responsible way.

What you bring to the table

University degree, preferably in finance, accounting, sustainability, or a related field – or equivalent practical experience.
Practical experience with XBRL (ESEF, KVK, or UK reporting).
3–5 years in a customer-facing or reporting-focused role – consulting, SaaS implementation, training, or in-house finance/ESG.
Working knowledge of ESG reporting frameworks (ESRS/CSRD, GHG Protocol) – you don't need to be an expert yet, but the topic genuinely interests you.
Strong communication skills and the ability to explain technical concepts clearly.
A structured, customer-focused way of working with comfort managing several projects at once.
Tech-savvy: you pick up new software quickly and explain it clearly.
Strong German (C1+) – most projects are in German; solid English for international and internal communication.

Nice to have

Experience with SaaS platforms or data-driven reporting tools.
Hands-on use of AI tools (Copilot, Claude, ChatGPT) in a professional context.
A third language: Spanish, French, Dutch, or similar.

To be considered for this role, candidates must have the legal right to work in the country of employment.

Powered by uniqueness

Everybody's different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

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Erweiterte Suche

french customer support Jobs in berlin

Consultant | Disclosure Management, XBRL & ESG (all genders)

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Associate, Corporate Development (M&A)

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Sales Manager - multiple locations

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