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IT Support Engineer

Consforc Technologies
Dortmund

Direkt bewerben

Details zur Stelle

Vollzeit
vor 17 Stunden

Qualifikationen

ITIL-Zertifizierung
Systemadministration
Software-Fehlerbehebung
Erfahrung mit Netzwerken
ServiceNow
Erfahrung in der IT
Active Directory

Vollständige Stellenbeschreibung

Job Summary

We are seeking two experienced IT Support Engineers (Level 2) to join a warehouse-based technical support team in Dortmund. The role involves providing second-line IT support, network troubleshooting, and administrative system support, while also assisting onsite technicians and delivering remote support for client operations.

The engineers will work in a warehouse environment and collaborate closely with internal teams and client stakeholders, ensuring smooth IT operations and efficient issue resolution.

This is a long-term opportunity with strong exposure to enterprise IT support, networking, and infrastructure operations.

Key Responsibilities

2nd Level IT Support (DSS Support)

Provide Level 2 technical support for IT incidents and service requests
Troubleshoot hardware, software, and system-related issues
Support internal technicians and remote users in resolving complex issues
Escalate unresolved incidents to higher support levels when required

Networking & Infrastructure Support

Perform basic to intermediate network troubleshooting (connectivity, LAN/WAN issues)
Support configuration and administration of network devices where required
Assist in resolving connectivity and infrastructure-related incidents
Work closely with networking teams for escalations

System Administration & Support

Provide administrative support for IT systems and user accounts
Assist in system setup, configuration, and maintenance activities
Support access management and basic Active Directory tasks (if applicable)
Ensure proper documentation of all system-related changes

Warehouse IT Operations

Work onsite in a warehouse environment supporting daily IT operations
Assist technicians with technical issues and operational tasks
Ensure smooth IT functionality within warehouse processes
Support hardware handling, setup, and troubleshooting activities

Remote Support

Provide remote support to technicians and end users
Troubleshoot issues via phone, ticketing systems, or remote tools
Maintain high service quality and timely resolution of tickets

Incident Management & Documentation

Log, track, and manage incidents using ticketing systems
Ensure proper documentation of troubleshooting steps and resolutions
Follow ITIL-based processes and SLA requirements

Required Skills & Experience

2–5 years of experience in IT Support / Service Desk / L2 Support
Strong understanding of IT infrastructure and networking fundamentals
Experience in troubleshooting hardware, software, and network issues
Good knowledge of system administration and user support
Experience working with ticketing systems (ServiceNow or similar)
Strong problem-solving and analytical skills
Ability to work in a warehouse/operational environment

Preferred Qualifications

Experience in DSS (Device Support Services) environments
Basic networking certifications (CCNA or equivalent)
ITIL Foundation certification
Experience supporting enterprise IT environments

Job Type: Full-time

Application Question(s):

Authorized to work?

Language:

German (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Direkt bewerben

Erweiterte Suche

software engineer Jobs in dortmund, nw

IT Support Engineer

System Engineer – E-Mail / Microsoft Exchange (m/w/d)

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