Job Summary
We are seeking two experienced IT Support Engineers (Level 2) to join a warehouse-based technical support team in Dortmund. The role involves providing second-line IT support, network troubleshooting, and administrative system support, while also assisting onsite technicians and delivering remote support for client operations.
The engineers will work in a warehouse environment and collaborate closely with internal teams and client stakeholders, ensuring smooth IT operations and efficient issue resolution.
This is a long-term opportunity with strong exposure to enterprise IT support, networking, and infrastructure operations.
Key Responsibilities
2nd Level IT Support (DSS Support)
- Provide Level 2 technical support for IT incidents and service requests
- Troubleshoot hardware, software, and system-related issues
- Support internal technicians and remote users in resolving complex issues
- Escalate unresolved incidents to higher support levels when required
Networking & Infrastructure Support
- Perform basic to intermediate network troubleshooting (connectivity, LAN/WAN issues)
- Support configuration and administration of network devices where required
- Assist in resolving connectivity and infrastructure-related incidents
- Work closely with networking teams for escalations
System Administration & Support
- Provide administrative support for IT systems and user accounts
- Assist in system setup, configuration, and maintenance activities
- Support access management and basic Active Directory tasks (if applicable)
- Ensure proper documentation of all system-related changes
Warehouse IT Operations
- Work onsite in a warehouse environment supporting daily IT operations
- Assist technicians with technical issues and operational tasks
- Ensure smooth IT functionality within warehouse processes
- Support hardware handling, setup, and troubleshooting activities
Remote Support
- Provide remote support to technicians and end users
- Troubleshoot issues via phone, ticketing systems, or remote tools
- Maintain high service quality and timely resolution of tickets
Incident Management & Documentation
- Log, track, and manage incidents using ticketing systems
- Ensure proper documentation of troubleshooting steps and resolutions
- Follow ITIL-based processes and SLA requirements
Required Skills & Experience
- 2–5 years of experience in IT Support / Service Desk / L2 Support
- Strong understanding of IT infrastructure and networking fundamentals
- Experience in troubleshooting hardware, software, and network issues
- Good knowledge of system administration and user support
- Experience working with ticketing systems (ServiceNow or similar)
- Strong problem-solving and analytical skills
- Ability to work in a warehouse/operational environment
Preferred Qualifications
- Experience in DSS (Device Support Services) environments
- Basic networking certifications (CCNA or equivalent)
- ITIL Foundation certification
- Experience supporting enterprise IT environments
Job Type: Full-time
Application Question(s):
Language:
Willingness to travel:
Work Location: In person
