20 beste Stellen als amazon customer support in berlin – aktuell auf Personalsuche

Caseking GmbH is one of Europe’s leading specialists in high-performance PC hardware, gaming components, and custom-built systems. With deep expertise in enthusiast-grade technology, Caseking offers a carefully selected portfolio of premium products and tailored solutions for gamers, PC enthusiasts, and professional users. Caseking GmbH is part of the Pro Gamers Group, a global group of companies focused on gaming, PC hardware, and related technologies.

Role Overview

The Amazon Marketplace Coordinator plays a key operational role in supporting the day-to-day management and growth of the business’s Amazon presence. Reporting directly to the Head of Amazon Marketplaces, this role is responsible for executing marketplace activities, maintaining high-quality product listings, monitoring performance metrics, and ensuring smooth operational delivery across Amazon DE and international marketplaces.

The role requires strong attention to detail, analytical capability, and a proactive mindset to support sales growth, operational efficiency, and brand compliance on Amazon.

Key Responsibilities

Marketplace Operations

Support the day-to-day management of Amazon Seller Central ensuring orders reach customers on time and accurately
Monitor listing health, suppressed ASINs, changed content, compliance issues, resolving issues promptly

Stock & Operational Support

Work closely with supply chain and operations teams to monitor stock levels and avoid stock-outs or overstocking
Assist with FBA shipments, replenishment planning, and inventory health monitoring
Support issue resolution related to chargebacks, shortages, and operational disputes

Promotions Support

Assist in the setup and execution of promotions, deals, vouchers, and seasonal campaigns

Cross-Functional Collaboration

Liaise with internal teams including the warehouse, marketing, product, finance, and customer service to support Amazon initiatives
Coordinate with external agencies or Amazon account managers where required

Job Requirements

Essential

Fluent German
Strong analytical skills with the ability to interpret data and report insights
High attention to detail and strong organisational skills
Confident communication skills and ability to work cross-functionally
Amazon Seller Central knowledge isn’t required this training will be provided on the job

Desirable

Knowledge of Amazon FBA and FBM operations
Experience managing Amazon promotions and deals
Familiarity with catalogue management at scale

Personal Attributes

Proactive and solutions-focused
Commercially minded with a growth mindset
Comfortable working in a fast-paced e-commerce environment
Willingness to learn and develop within Amazon marketplace management

Our Offer

Performance-driven, collaborative work environment with a high degree of ownership
In-depth insights into data-driven performance marketing on an international scale
Centrally located office in Berlin with a hybrid working model (up to 2 remote days per week)
Free drinks and affordable lunch options
Attractive employee discounts on gaming and hardware products
Public transport/travel allowance of up to €50 per month
Additional corporate benefits

Career Development

This role offers the opportunity to develop hands-on expertise across Amazon marketplace operations and progress into more senior marketplace, e-commerce, or digital trading roles as the business grows.

Sounds like your new job? We´re looking forward to your application!

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