20 beste Stellen als amazon customer support in berlin – aktuell auf Personalsuche

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amazon customer support jobs near berlin

Data Center Manager, Data Center Operations, IT, & Support Engineering

Amazon Data Services European Sovereign Cloud GmbH -
Berlin

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DESCRIPTION

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team in our site in Berlin.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

We are currently expanding our infrastructure management team and we are looking for a manager with experience in people leadership, a strong technical understanding of data center operations and infrastructure, and the drive and vision to take AWS Data Center Operations into the future.

The Data Center Manager is the leadership role for our compute operations teams within an AWS region. They will have managerial responsibility for safety, security, availability, scaling, costs and efficiency for their department. They lead the team that is installing, maintaining, and de-commissioning network and server equipment in a safe, secure and cost-effective manner across the region. The Data Center Operations Manager must manage across each function but also have the ability to dive deep into any given function as needed.

Key job responsibilities
Lead and supervise a team of Data Center Technicians which is installing, maintaining and decommissioning network and server hardware

Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience
Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
Mentor, train and develop career progression for direct reports and members of the organization
Coordinate the shift work among the team and ensure 24 hours coverage available for our data centers
Maintant on-call duties
Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
Coordinate support of change management resources in partnership with electrical and mechanical operations teams
Develop, improve, and share operational best practices across the region and with peers globally

About the team
Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career growth
We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

BASIC QUALIFICATIONS

Knowledge of data center infrastructure design, operations, or delivery
Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
2+ years of experience as a people manager in a technical environment, preferably managing operational teams in a 24x7 environment.
Experience with change management and fault management processes.
This role requires you to be a national of an EU member state.

PREFERRED QUALIFICATIONS

Experience managing large teams across multiple locations and languages
Understanding of LSE/CSE (Large/Critical Scale Event) response processes and escalation management.
Experience with safety compliance programs and driving safety culture in operational environments.
Knowledge of physical security protocols including access control, alarm response, and media handling.
Experience with operational metrics, SLA management, and continuous improvement methodologies.
Understanding of critical electrical, HVAC, and mechanical systems in data center environments.
Experience operating in regulated or sovereign cloud environments.
Valid EU driving license (regular travel between sites required).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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