JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Headline Responsibilities
Reporting directly to the Workplace Coordinator, the Office Services Assistant will provide exceptional customer service to both internal and external customers. To go above and beyond, making our guests feel welcome and comfortable. The role holder will show a passionate understanding of our guest’s needs and requirements. The Office Services Assistant is in constant contact with the other WPS team members, employees and customers via telephone, e-mail and other means of communication, providing assistance with a wide array of services.
This role will require a high level of service orientation, as well as a great deal of organizational skill, self-management and networking.
Operational Tasks
Ensure the reception, meeting room areas, customer facing areas and pantries of the office are clean and tidy at all times.
Be the host and key point of contact for internal and external visitors by making them feel welcome and provide any information or support required.
Greet all walk-in guests in a courteous, pleasant, and highly professional way
Ensure guests register in the Guest Management System and receive and display their visitor badge
Offer reception services like taxi booking.
Present and refill stock of food and refreshments and office supplies throughout the day.
Ensure waste separation and disposal and collection is handled as per local regulations, continue optimization of recycling (PET, alu, batteries, paper, landfill).
Support in serving catering upon delivery.
Administrative Task
Supporting employees with meeting room bookings and catering orders through the ticketing system.
Handling incoming and outgoing mail, packages and deliveries, as well as their distribution to the intended recipients.
Checking and working on incoming emails to the team email inbox and personal inbox.
Administration of access badges for team members, visitors and vendors.
Communication to local office community via available channels: phone, email, Slack ect.
Ordering of snacks, office supplies and stationery
Evolving the refreshment program, ensuring variety, and healthy nutrition. Incorporate seasonal specials including their presentation
Check the functionality of kitchen equipment regularly and organize necessary servicing or repairs.
Qualifications:
Work experience in a customer service role
Hotel background (preferred)
Fluent in German and English in spoken and written form
Intermediate-advanced knowledge of Microsoft office (Word, Excel, PowerPoint)
Interpersonal skills:
Excellent communication and team player skills
Polite and confident with a great deal of patience, passionate about service, helping and working with people.
Can-Do attitude, always willing to go the extra mile
Learn and use our internal Salesforce.com applications
Ability to work in a fast-paced environment and meet deadlines
Excellent multi-tasking, project management and organizational skills
Location:
On-site –Munich, DEU
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
