17 beste Stellen als german customer support email in home office – aktuell auf Personalsuche

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Field Applications Scientist

Standard Biotools -
Home Office

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Microsoft Powerpoint
Microsoft Word
Hyperion
Doktorat
Software-Fehlerbehebung
Textverarbeitung
Microsoft Office
Master
Organisationstalent
Technisches Schreiben

Vollständige Stellenbeschreibung

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.

At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:

Keep customers front and center in all of our work;
Be accountable and deliver on commitments;
Drive continuous improvement; and
Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment

As a Field Applications Scientist, you will provide remote and on-site customer training and applications support and facilitate instrument sales by conducting technical seminars and product demonstrations. You will also be responsible for managing customer sites with the goal of maximizing use of the Standard BioTools Cytometry and Tissue imaging products portfolio (High-End Instruments and Consumables) in the field.

The primary responsibilities will be within the assigned region covering the DACH region, and will report directly to the Senior Field Applications Scientist, Team Leader, EMEA.

If you enjoy bringing new technologies to market, embrace challenge, and work well in a flexible and multidisciplinary environment, then this position may be for you.

ESSENTIAL DUTIES:

Conduct on-site and in-house customer training courses.
Provide phone, email and in-person customer applications support, including

troubleshooting issues related to user technical skill, instrument operation, experimental design, and data analysis.

Assist in the creation and review of technical materials (manuals, application notes, presentations).
Provide technical sales support by conducting applications-based seminars and product demonstrations.
Manage proof-of-principle experiments for potential customers evaluating or writing grant applications for purchase of the Cytometry and Tissue imaging products (CyTOF XT, and Hyperion XTi).

Develop a close collaboration with your Regional Sales Manager, through planning and deploying territory actions.
Conduct new product evaluation/testing with R&D and beta test sites.
Provide constructive personal and customer feedback to R&D team.
Create and maintain support information in the company enterprise database.
Communicate project status, issues to management, users and staff.

CANDIDATE SPECIFICATION:

M.S. in life sciences is required, with a Ph.D. and strong imaging background being preferred.
3-5 years of hands-on experience in imaging, immunology, or cell biology lab is required, with previous field applications support experience being preferred.
Skilled in troubleshooting software, instrumentation, applications, and analysis of flow cytometry and/or mass cytometry platforms, with high level bioinformatics skills a plus.
Proficient in MS Suite, including Word, Excel and PowerPoint.
Able to travel at least 60% of the time, within assigned region and wider EMEA region as required.

Strong written and verbal communication skills in both English and German are essential
Excellent organizational skills and technical writing ability, with experience delivering scientific presentations.
Commitment to customer service.
Independent thinker with excellent problem solving and interpersonal skills.

Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in human health? Apply online with your resume!

Standard BioTools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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