20 beste Stellen als operations expert in köln – aktuell auf Personalsuche

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Senior Expert Gateway Operations & Performance Management (m/f/d)

Deutsche Post & DHL -
Bonn

Jetzt bewerben

Details zur Stelle

vor 8 Tagen

Qualifikationen

Power BI
Microsoft Excel
Management-Erfahrung
Logistik
E-Commerce

Vollständige Stellenbeschreibung

The Network Operations department of DHL eCommerce (eCom) is responsible for the design, steering and continuous optimization of international transport and network processes for cross-border eCommerce shipments. The function ensures scalable network structures, standardized processes and end-to-end transparency across intercontinental logistics flows.

Senior Expert (m/f/d)
Gateway Operations & Performance Management
CopN-4 / AT nltd Level 1 (A14/A15 equivalent)

Key Responsibilities:

Senior Expert Gateway Operations & Performance Management (m/f/d)

Ownership of the design, standardization and performance steering of international gateway operations within DHL eCommerce’s intercontinental network, ensuring reliable, scalable and transparent end-to-end transport processes while contributing to network performance, cost efficiency and operational resilience.

Development and Steering of International Gateway Operations

Own the design, standardization and governance of gateway processes and operating models
Establish scalable and resilient gateway structures for intercontinental flows in alignment with central functions and country organizations
Identify, select and align suitable gateway locations and consolidation points within the network
Steer operational interfaces along the gateway value chain, including alignment with Air Operations, customs and compliance functions
Support country organizations in the implementation of standardized gateway processes
Contribute to the continuous development and scalability of the international cross-border network

End-to-End Performance Management (Gateway-focused)

Define and govern gateway KPIs to ensure transparency across the transport chain
Analyze performance at key handover points and initiate corrective actions where required
Integrate external partners (e.g. brokers, airlines) into a unified performance framework
Drive cost transparency and identify efficiency improvement opportunities
Enable data-driven decision-making through structured performance analyses

Analysis, Continuous Improvement and Operational Stability

Identify structural weaknesses in gateway processes and performance
Drive and implement continuous improvement initiatives
Identify operational risks and define mitigation and contingency measures
Strengthen the stability and resilience of gateway operating models
Ensure sustainable performance improvements in collaboration with relevant stakeholders and by considering cost and efficiency aspects

Reporting, Systems and Project Work (Business Requirements)

Define and own business requirements for gateway processes in IT systems
Design reporting and measurement frameworks for Track & Trace and BI solutions
Contribute to enhanced end-to-end visibility and control tower capabilities
Support system implementations, testing and international rollouts
Ensure high data quality as the foundation for performance steering

Professional Requirements:

University degree in Logistics, Supply Chain Management or a comparable discipline
Several years of experience in international logistics or eCommerce networks, ideally in a gateway environment
Proven experience in process design, standardization and performance management
Experience working with international and cross-functional stakeholders
Strong analytical skills with advanced knowledge of Excel and Power BI
Solid understanding of track-and-trace systems and data-driven performance management
Fluent in English; German is an advantage

Personal Requirements:

Strong analytical and structured mindset with advanced problem-solving skills
High level of ownership and results orientation
Ability to manage and align complex stakeholder environments
Confident communication in international and cross-functional settings
Independent, solution-oriented and pragmatic working style
Willingness to travel internationally (up to approximately 25 %)

We stand for equal opportunities

We value diversity and welcome all applications — regardless of gender, nationality, ethnic or social origin, religion or belief, disability, age, sexual orientation or identity.
Severely disabled persons and those of equal status are expressly invited to apply and will be given preferential consideration if equally qualified.

We are looking forward to receiving your application!

Jetzt bewerben

Erweiterte Suche

operations expert Jobs in köln

Senior Expert Gateway Operations & Performance Management (m/f/d)

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Operations Praktikum (m/w/d)

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Global Project Manager, GCF EW4All Multi-Country Project [Open to Tier 0, 1 & 2 applicants]

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