20 beste Stellen als head of customer service in solingen – aktuell auf Personalsuche

Head of Global Payments Solutions Operations (m/f/d), temporary until 30 April 2027
HSBC —Düsseldorf
- 82.600 € – 123.900 € pro Jahr
- Vollzeit
- Management-Erfahrung
- Englisch
- Ohne Hochschulabschluss
- Employee Assistance Program
Direkt bewerben
11 Tage
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Head of Global Payments Solutions Operations (m/f/d), temporary until 30 April 2027

HSBC -
Düsseldorf

Direkt bewerben

Details zur Stelle

Vollzeit
82.600 € – 123.900 € pro Jahr
vor 11 Tagen

Leistungen

Betriebsarzt/Betriebsärztin
Employee Assistance Program

Qualifikationen

Management-Erfahrung
Englisch
Kommunikationsfähigkeit
Erfahrung im Bankwesen
Deutsch

Vollständige Stellenbeschreibung

TASKS

Operational management of the Global Payments Solution Operations function, including the Governance & Oversight, Projects, Outsourcing Management and Incident Management
Functional and disciplinary management of employees (m/f/d) during periods of significant change, with a focus on developing and nurturing individual potential
Supporting and contributing to major projects, e. g. mandatory regulatory initiatives, the rollout of global HSBC payments systems (Project Ellipse), and outsourcing/offshoring initiatives
Leading project Ellipse locally from GPS Ops standpoint and working closely with global / regional GPS Ops rep ensuring all business requirements fed to the program are global gold standard ones
Overseeing and representing all sub value streams that are part of GPS Ops (CBCC, DOME, Client Connectivity, Cards, Data, Client Servicing, Pricing & Billing, Liquidity)
Actively working on best customer experience by ongoing cooperation with GPS Product, Client Services, reviewing Customer Complaints et.
Actively managing and owning GPS Ops FRP and working closely with Transformation, Business management, GSC to achieve expected outcomes
Accountable for implementing the optimal GPS Operations strategy including location strategy, technology levers and engagement with 3rd party vendors to support regional / global business objectives
Ensure In-country teams meet operational risk targets, address key risks raised by 2nd/3rd LOD and continually adhere to Global Standards.
Effective risk management and ensuring compliance with all relevant control standards
Targeted collaboration with internal customers and other departments within the bank, as well as across the HSBC Group
Representing the bank in external forums, e.g. the Association of German Banks or the Deutsche Bundesbank

REQUIREMENTS

Completed university degree or equivalent
Professional experience in banking, and ideally extensive people-management experience—or a genuine enthusiasm for leading teams through major change
A highly independent and structured way of working
Strong assertiveness combined with excellent communication skills
Very strong analytical skills
High interpersonal skills and strong team orientation
Strong affinity for IT
Very good German and English language skills

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

OUR BENEFITS

The pay range for this role is 82.600,- € - 123.900,- €.

The final compensation structure depends on your qualifications and the resulting contractual grading:

Tariff grading: The compensation is governed by the collective agreement for the private banking sector (Tarifvertrag für das private Bankgewerbe).
Non-Tariff grading: For roles outside the tariff structure, HSBC offers multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

We offer a comprehensive and competitive package of benefits usually covering an attractive company pension scheme, work–life balance support (including our Employee Assistance Program) and a range of additional benefits designed to support your overall wellbeing.

Furthermore, we offer:

flexible working models and part-time options
an extended range of health management services (check-ups, company doctor etc.)
very good development opportunities through targeted further training programs
a company kindergarten and the opportunity to take sabbaticals
benefits such as the public transport ticket, the company bike and the company restaurant

This is a GCB 4 position.
If you have any questions, please contact Julia Leuchten. The position is to be filled in the team of Victoria Tessier.

Publication date of the advertisement:

Job Reference: DE04553

Direkt bewerben

Erweiterte Suche

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Head of Global Payments Solutions Operations (m/f/d), temporary until 30 April 2027

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Head of Strategic Customer Pricing & Operations (gn) full-time / part-time (hybrid)

Head of Fulfillment & Transportation (m/w/d)

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Ich möchte aktuelle Job-E-Mails für Stellen als head of customer service in solingen erhalten

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