20 beste Stellen als head of customer service in frankfurt am main, he – aktuell auf Personalsuche

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head of customer service jobs near frankfurt am main, he

Head of Solution Group Transformation & Change (Associate Partner) (m/f/d)

Lufthansa Consulting GmbH
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Vollzeit
vor 9 Tagen

Leistungen

Kostenloser Parkplatz

Qualifikationen

Master
Wirtschaft
Führungserfahrung

Vollständige Stellenbeschreibung

Location: Frankfurt / Main
Employment level: Direct entry
Function: Consulting
Working time: Full time

In this role you will be leading our Competence Center “Transformation & Change“ with responsibility for creating and offering tailored consultancy services. You will be working in Lufthansa Group and international projects and acquire projects for your own Solution Group – including developing proposals, supporting contract negotiations and sales pitches in coordination with the Head of Market.

Tasks

Representing Lufthansa Consulting to customers, government bodies and institutions and active participation in trade fairs and conferences will be part of your activities. Furthermore, you ensure the development of your Solution Group members.

Your responsibilities will include, but not be limited to...
- Leading the Solution Group “Transformation & Change” as functional superior to assigned consultants, including budget-responsibility and knowledge management
- Supporting the Head of Market in sales activities, leading proposal preparation, participation in sales pitches, and ensuring project quality
- Working on projects as a senior advisor, possibly as Project Manager
- Identifying and independently following up trends and needs for new and customized services, steering the creation of tailored consultancy services, problem solutions, lessons learned and content for training, marketing/sales, articles and proposals
- Active participation in the work of corporate functions such as recruiting, internal corporate and overarching issues

Behind the scenes

What's in it for you?

Challenging and diverse projects in the Lufthansa Group and international aviation industry
Continuous professional development through exosure to consulting methodologies, project leadership and aviation expertise
Individual growth opportunities tailored to your strengths, ambitions and career goals

Your Benefits

We offer an attractive benefits package including travel privileges, public transport support, parking options, insurance programs, jobbike and additional corporate benefits

Ready for Take-off?

Looking to make an impact in the aviation industry and grow your international consulting career? We would be delighted to hear from you.

Please attach your CV and all relevant certificates. A cover letter stating your motivation for Lufthansa Consulting and the position is highly appreciated.

Requirements

We are looking for a strategic thinking, entrepreneurial acting and innovative personality with high result orientation and vision, who fits into our motivated team in Frankfurt!

We offer an engaging and collegial working atmosphere where team spirit and integrity form the basis of our success.

Degree at a university/university of A.S. in business administration, economics or equivalent (e.g. MBA)
Several years of profound experience in management consultancy and aviation with extensive knowledge in corporate transformation, organizational principles and subsequent development, process management, change management and post-merger integration
Several years of professional experience in customer relationship management and extensive leadership capabilities gained as project manager; line leadership is beneficial
Strong project management experience
Significantly developed analytical skills, structured and pragmatic approach and ability of abstract thinking
Enthusiasm and ability for intensive business travel worldwide
Very good communication and presentation skills in English and German

Benefits

Company pension plan

Financial consulting / social counseling

Company bonus (if applicable)

Free parking

Lufthansa shares

Flight privileges

Cafeteria

Subsidized public transport

Business cell phone / iPad

Special deals with selected partners

Employee events

Free snacks / drinks

Company pension plan, Financial consulting / social counseling, Company bonus (if applicable), Free parking, Lufthansa shares, Flight privileges, Cafeteria , Subsidized public transport, Business cell phone / iPad, Special deals with selected partners , Employee events, Free snacks / drinks

Contact

Antje Grösser

Manager Talent Acquisition

Lufthansa Consulting GmbH

0151 58923783

About Lufthansa Consulting GmbH

Lufthansa Consulting is one of the leading management consultancies in the aviation industry. At our office our international staff work in interdisciplinary teams to develop and implement solutions with our clients. We offer an engaging and collegial working atmosphere where team spirit and integrity form the basis of our success. Right from the beginning our employees have the chance to take responsibility for challenging tasks and interesting projects. We are fortunate to combine the resources of a large aviation group with the spirit and the flexibility of a mid-size company. Our clients from the Lufthansa Group and our international clients from airline and airport related industries trust our distinctive specialist expertise combined with profound methodological know-how. Our consultancy services support clients in establishing new aviation businesses and securing and strengthening their competitive position. In 2026, Lufthansa Consulting was ranked amongst the top consulting firms in Germany for the eleventh time in a row, according to the industry survey of the country's renowned business magazine "brand eins".

Learn more

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