20 beste Stellen als customer success manager in berlin friedrichshain, be – aktuell auf Personalsuche

Team Manager, Enterprise Customer Success, EMEA
TeamViewer Germany GmbH —Berlin
- Hybrides Arbeiten
- Salesforce
- ERP-Systeme
- Mit Reiseanteil
Direkt bewerben
13 Tage
Director of Global Partners - UK, Germany, USA
Storyblok —Berlin
- 132.100 € – 205.000 € pro Jahr
- Homeoffice
- Vertrieb
- Künstliche Intelligenz
- Flexible Arbeitszeiten
Lead Customer Success Manager
VOUND —Berlin
- Hybrides Arbeiten
- Krankenhaus
Direkt bewerben
Customer Success Manager (m/f/d)
LYNX B.V. —Berlin
- Vollzeit
- Kundenberatung
- Englisch
- PC-Kenntnisse
Chief of Staff/ Founders associate (m/w/d)
Matera —Berlin
- 50.000 € – 55.000 € pro Jahr
- Vollzeit
- Englisch
Direkt bewerben
Partnership Manager - DACH
Payhawk —Berlin
- Oracle
- Vertrieb
- ERP-Systeme
- Flexible Arbeitszeiten
Customer Service Manager (m/f/d)
LYNX B.V. —Berlin
- Vollzeit
- Kundenberatung
- Englisch
- PC-Kenntnisse
Junior Onboarding Customer Success Manager (m/w/d)
Pflegia —Berlin
- 40.000 € – 56.000 € pro Jahr
- Homeoffice
- CRM-Software
- Bürotätigkeiten
- Kostenlose Verpflegung
Direkt bewerben
Customer Success Manager
Kuro Technology —Berlin
- 54.000 € – 78.000 € pro Jahr
- Vollzeit
Direkt bewerben
Junior Customer Success Manager (m/w/d)
Pflegia —Berlin
- 50.000 € – 75.000 € pro Jahr
- Homeoffice
- CRM-Software
- Bürotätigkeiten
- Homeoffice-Möglichkeit
- Kostenlose Verpflegung
Direkt bewerben
Head of Customer Success (f/m/x)
LiveEO GmbH —Berlin
- Überstunden
- Marketing
- Master
- Bachelor
- Flexible Arbeitszeiten
Direkt bewerben
Partnership Manager – Germany (m/f/d)
Vivid —Berlin
- 80.000 € – 85.000 € pro Jahr
- Vollzeit
- CRM-Software
- Unternehmensentwicklung
- Künstliche Intelligenz
Direkt bewerben
7 Tage
Revenue Operations Manager, GTM Operations, EMEA
Trackunit —Berlin
- Hybrides Arbeiten
- Vertrieb
- Salesforce
- Projektmanagement
13 Tage
Customer Success Manager (m/w/d)
Intus Workforce Solutions B.V. —Berlin
- Vollzeit
- Hybrides Arbeiten
- Englisch
- Bachelor
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Direkt bewerben
People Operations Specialist
Meltwater Group —Berlin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1 Tag
Customer Success Manager im B2C (m/w/d)
Sirius Music Communications GmbH —Berlin
- Vertrieb
- Kundenberatung
Direkt bewerben
Founding GTM Manager
Kuro Technology —Berlin
- 70.000 € – 93.000 € pro Jahr
- Vollzeit
- CRM-Software
Direkt bewerben
VP of Customer Success (m/f/d) - Healthtech / AI
voize —Berlin
- Vollzeit
- Hybrides Arbeiten
- Künstliche Intelligenz
- Flexible Arbeitszeiten
Senior Customer Success Manager
Cosuno —Berlin
- Vollzeit
- Hybrides Arbeiten
- Englisch
- Analysefähigkeit
Direkt bewerben
Customer Success Manager (m/f/d)
LYNX Berlin —Berlin
- Vollzeit
- Kundenberatung
- Englisch
- PC-Kenntnisse
Direkt bewerben

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Team Manager, Enterprise Customer Success, EMEA

TeamViewer Germany GmbH -
Berlin

Direkt bewerben

Details zur Stelle

vor 13 Tagen

Leistungen

Firmenevents

Qualifikationen

Salesforce
ERP-Systeme
Produktentwicklung
Certified Scrum Master
Account Management
Führungserfahrung

Vollständige Stellenbeschreibung

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

As Team Manager Customer Success Management (CSM) EMEA, you will lead a high-performing, internationally distributed team of Customer Success Managers, ensuring that our customers realize measurable business value from our solutions.

You will combine strategic leadership with operational excellence, driving customer retention, growth, and long-term success across the entire customer lifecycle.

Acting as a key interface between customers, internal stakeholders, and senior management, you will play a critical role in shaping and scaling our Customer Success organization across the EMEA region.

Responsibilities

Lead, coach, and develop a distributed team of Customer Success Managers across EMEA
Ensure excellent customer experience throughout the entire lifecycle (onboarding, adoption, value realization, renewal)
Drive customer retention and expansion through data-driven decision-making and clear prioritization
Proactively manage complex customer situations and handle escalations in a professional and structured manner
Collaborate closely with Sales, Product, Support, and other internal stakeholders to deliver optimal customer outcomes
Develop and scale Customer Success processes, playbooks, and best practices
Ensure high forecast accuracy and transparency across the portfolio
Represent the voice of the customer internally and influence strategic decisions

Requirements

You demonstrate strong resilience and handle unexpected situations and challenges in a structured, professional, and solution-oriented way
Proven experience leading and working with virtual and geographically distributed teams
Willingness to travel mainly within the EMEA region
Strong experience working in international and culturally diverse environments
Hands-on mentality combined with a pragmatic and execution-focused mindset
Professional and confident handling of challenging customer situations and escalations
Strong expertise in ERP, CRM, and dedicated Customer Success tools (e.g. Salesforce, Planhat or similar)
Deep understanding of end-to-end customer journey processes
Experience interacting with senior stakeholders and executive leadership
Proven track record in mentoring, coaching, and developing team members
Strong sense of ownership and professionalism across core CSM responsibilities:
- Onboarding
- Adoption
- Value creation
- Renewal ownership
- Identifying and driving customer growth opportunities
Solid product development understanding to effectively categorize, prioritize, and communicate customer feedback
Ability to understand, manage, and continuously improve the application landscape used by the team

Qualifications

Successfully completed degree, ideally in Business Informatics, Business Economy, Business Psychology, or a comparable field
5+ years of experience in Customer Success, Account Management, or related customer-facing roles, preferably in a SaaS or subscription-based environment
Proven leadership experience (e.g., Team Lead, mentoring, or coaching responsibilities), with the ability to develop and scale high-performing teams

Strong experience working across the full customer lifecycle (onboarding, adoption, value creation, renewal, expansion)
Solid understanding of customer success metrics (e.g., churn, retention, customer health, NRR) and ability to translate insights into actions
Strong background in operating within modern CSM platforms and system landscapes

What we offer

Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
Public transport friendly offices
Option to lease an e-bike (Germany only)
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Direkt bewerben

Erweiterte Suche

customer success manager Jobs in berlin friedrichshain, be

Team Manager, Enterprise Customer Success, EMEA

Director of Global Partners - UK, Germany, USA

Lead Customer Success Manager

Customer Success Manager (m/f/d)

Chief of Staff/ Founders associate (m/w/d)

Partnership Manager - DACH

Customer Service Manager (m/f/d)

Junior Onboarding Customer Success Manager (m/w/d)

Customer Success Manager

Junior Customer Success Manager (m/w/d)

Head of Customer Success (f/m/x)

Partnership Manager – Germany (m/f/d)

Revenue Operations Manager, GTM Operations, EMEA

Customer Success Manager (m/w/d)

People Operations Specialist

Customer Success Manager im B2C (m/w/d)

Founding GTM Manager

VP of Customer Success (m/f/d) - Healthtech / AI

Senior Customer Success Manager

Customer Success Manager (m/f/d)

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in berlin friedrichshain, be erhalten

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